Cilvia Moragwa
Nairobi,Kenya
Summary
Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. An organized and dependable candidate who manages multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals. Highly motivated individual with a passion for helping others. Experienced leading projects and working with a diverse range of people. Possesses excellent interpersonal and communication skills and is always eager to learn and grow.
Overview
3
3
years of professional experience
Work History
Customer Attendant
Saint Earnest Hospital
08.2023 - Current
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- answered a constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
English Teacher Intern
Magena Boys Highschool, Kisii
04.2023 - 08.2023
- Worked with 42 students to prepare submissions to literary publications and contests
- Documented student information according to university guidelines and policies
- Evaluated student progress to achieve performance objectives and Common Core standards
- Supported lesson plans with unique and engaging instructional videos, activities and discussions
- Established and maintained standards for classroom behavior that fostered student self-discipline and positive relationships.
Community Service Volunteer
Nonexistent
08.2020 - 09.2021
- Offered companionship and kindness to three elderly patients
- Entertained, conversed, and read aloud to keep patients mentally alert
- Maintained clean, safe, and well-organized patient environment
- Observed health status of clients to report changes and unusual occurrences to appropriate medical personnel
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility, and balance
Education
Bachelor of Arts - English and Literature
Laikipia University
Nyahururu, 2012.2023
High School Diploma -
MOTEIRIBE SECONDARY SCHOOL
KISII12.2018
Skills
- Professional telephone demeanor
- Recordkeeping strengths
- Creative problem solving
- Report preparation
- Documentation proficiency
- Student Advocacy
- Lesson Planning
- First aid and safety
- Progress documentation
- Medication Administration
- Patient care
Timeline
Customer Attendant
Saint Earnest Hospital
08.2023 - Current
English Teacher Intern
Magena Boys Highschool, Kisii
04.2023 - 08.2023
Community Service Volunteer
Nonexistent
08.2020 - 09.2021
Bachelor of Arts - English and Literature
Laikipia University
High School Diploma -
MOTEIRIBE SECONDARY SCHOOL
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Similar Profiles
Owon MeekerOwon Meeker
Servpro at Todd EarnestServpro at Todd Earnest
Rhyn WithnellRhyn Withnell
Coaching Assistant at Garrison EarnestCoaching Assistant at Garrison Earnest
James "Craig" NashJames "Craig" Nash
Inventory Specialist at Earnest ProductsInventory Specialist at Earnest Products