Christopher Kambo
Nairobi
Summary
Mission-driven Barista Manager with excellent communication and teaching skills and infectious love of coffee. Maintains calm, mature and professional demeanor and proactive approach to problem-solving and staff management. Over 8 years of experience in specialty drink establishment with focused perspective on executing high-functioning coffee bar.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Lead Barista
Vardo cafe
06.2021 - 07.2023
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Promoted additional items with beverages, increasing store sales.
Lead Barista
La Villa Cake - AE
01.2020 - 02.2021
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
Barista Shift Supervisor
CAKE & COFFEE
12.2018 - 12.2019
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Senior Barista
Urbano Bistro
01.2018 - 09.2018
- Packaged bagels, muffins and other food items for customer purchase.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Helped management keep adequate supply on hand by notifying of shortages.
Senior Barista
Tasmeem Cafe
09.2016 - 09.2017
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Head Barista
HOUSE AFRICA
05.2015 - 08.2016
- Supervise the barista at the branch level
- Coordinate training and assessment reports prior to confirmation to barista post
- Advice management on counter equipment performance and replacement needs
- Provide regular reports to company senior management
- Assist the branch overall management in offering excellent customer service
- Elevating sales and maintain discipline and work ethics among the team.
Barista, NAIROBI JAVA HOUSE
05.2014 - 05.2015
- Acts with integrity, honesty and knowledge that promote the culture, values and Mission of Nairobi java house
- Follow java house operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
- Provide quality beverages and food products consistently for all customer by adhering to recipe and presentation standards
- Follow health, safety and sanitation guidelines for all products.
kitchen steward
NAIROBI JAVA HOUSE
09.2013 - 05.2014
- Ensure that the place of work and surrounding area is kept clean and organized at all times
- Be knowledgeable of all services and products offered by the hotel
- Monitor operating supplies, equipment and reduce spoilage and wastage successfully
- Respond to any changes in the department as dictated by the hotel management
- Assist in carrying out scheduled inventories of products and operating equipment
Education
Diploma - hotel management in hotel management
Dedan Kimathi University of Science & Technology
Nyeri Kenya08.2015
Advanced Barista Course -
Dormans Barista & Coffee Training College
01.2014
Certificate in Food & beverages -
Kenya Utalii College
Nairobi Kenya09.2013
Certificate of Secondary Education -
St Christopher Secondary School
11.2008
Skills
- Employee Scheduling
- Sanitation Guidelines
- Credit Card Transaction Processing
- Espresso Machine Operation
- Preventive Maintenance
- Proper Storage Procedures
- Food Services
- Operational Procedures
- Food Running
- Optimal Inventory Levels
- Store Opening and Closing
- Production Preparation
- Facility Safety
- Customer Preference
- Conflict Handling
Accomplishments
- Supervised team of 20 staff members.
- Resolved product issue through consumer testing.
- Documented and resolved customer dissatisfaction which led to customer enrollment to company loyalty programmes.
Certification
- ADVANCED BARISTA COURSE - JANUARY 2014
Languages
Swahili
Native language
English
Upper intermediate
B2
Timeline
Lead Barista
Vardo cafe
06.2021 - 07.2023
Lead Barista
La Villa Cake - AE
01.2020 - 02.2021
Barista Shift Supervisor
CAKE & COFFEE
12.2018 - 12.2019
Senior Barista
Urbano Bistro
01.2018 - 09.2018
Senior Barista
Tasmeem Cafe
09.2016 - 09.2017
Head Barista
HOUSE AFRICA
05.2015 - 08.2016
Barista, NAIROBI JAVA HOUSE
05.2014 - 05.2015
kitchen steward
NAIROBI JAVA HOUSE
09.2013 - 05.2014
Diploma - hotel management in hotel management
Dedan Kimathi University of Science & Technology
Advanced Barista Course -
Dormans Barista & Coffee Training College
Certificate in Food & beverages -
Kenya Utalii College
Certificate of Secondary Education -
St Christopher Secondary School
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