Enthusiastic, diligent,a friendly customer oriented individual. With excellent memorisation skills. I am seeking a new career experience, increased responsibility and expertise.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level General Farm worker. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.
Work History
Hotel Housekeeper
Vila Rosa Kempinski
Nairobi, Nairobi
04.2024 - Current
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Customer service
BERRA LOUGE HOTEL, VOLUTEER
04.2022 - 05.2022
Attended to guests, food serving and issuing their bills
Food Safety
Ensuring that I serve guests in cleaned tables and cleared tables
Ability to remain calm under pressure
Being calm with customers who are rude or when there’s delays in the kitchen and the guests are demanding to be served
POS Terminal & System
Being able to make entry at the point of sales transactions , reports and inventory control
Social Perceptiveness
Being aware of guests or other team members’ reactions and understanding why they react as they do.
Education
Bachelor of Science - Ecotourism & Hospitality
Egerton University
Kenya Certificate of Secondary Education - undefined
Tumutumu Girls High School
2016
Skills
Data Entry and Maintenance
Calm and Professional Under Pressure
Building Customer Trust and Loyalty
Understanding Customer Needs
Courteous with Strong Service Mindset
Efficient and Detail-Oriented
Needs Assessment
Information Inputting
Report Preparations
Excellent Attention to Detail
Computer Proficiency
Document and Records Management
Cultural Awareness
Policy and Procedure Adherence
Critical Thinking
Complaint Response
Consulting Supervisors
Solving Customer Concerns
Charitable Donations
Team-Oriented and Cooperative
Recommending Solutions
Patient and Empathetic
Establishing and Maintaining Customer Relationships
Languages
English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Hotel Housekeeper
Vila Rosa Kempinski
04.2024 - Current
Customer service
BERRA LOUGE HOTEL, VOLUTEER
04.2022 - 05.2022
Bachelor of Science - Ecotourism & Hospitality
Egerton University
Kenya Certificate of Secondary Education - undefined