Summary
Work History
Education
Skills
Languages
Timeline
Generic
CHRISTINE NYOKABI MAINA

CHRISTINE NYOKABI MAINA

Summary

Enthusiastic, diligent,a friendly customer oriented individual. With excellent memorisation skills. I am seeking a new career experience, increased responsibility and expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level General Farm worker. Ready to help team achieve company goals.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities.

Work History

Hotel Housekeeper

Vila Rosa Kempinski
Nairobi, Nairobi
04.2024 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Customer service

BERRA LOUGE HOTEL, VOLUTEER
04.2022 - 05.2022
  • Attended to guests, food serving and issuing their bills
  • Food Safety
  • Ensuring that I serve guests in cleaned tables and cleared tables
  • Ability to remain calm under pressure
  • Being calm with customers who are rude or when there’s delays in the kitchen and the guests are demanding to be served
  • POS Terminal & System
  • Being able to make entry at the point of sales transactions , reports and inventory control
  • Social Perceptiveness
  • Being aware of guests or other team members’ reactions and understanding why they react as they do.

Education

Bachelor of Science - Ecotourism & Hospitality

Egerton University

Kenya Certificate of Secondary Education - undefined

Tumutumu Girls High School
2016

Skills

  • Data Entry and Maintenance
  • Calm and Professional Under Pressure
  • Building Customer Trust and Loyalty
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Needs Assessment
  • Information Inputting
  • Report Preparations
  • Excellent Attention to Detail
  • Computer Proficiency
  • Document and Records Management
  • Cultural Awareness
  • Policy and Procedure Adherence
  • Critical Thinking
  • Complaint Response
  • Consulting Supervisors
  • Solving Customer Concerns
  • Charitable Donations
  • Team-Oriented and Cooperative
  • Recommending Solutions
  • Patient and Empathetic
  • Establishing and Maintaining Customer Relationships

Languages

English
Advanced (C1)
Swahili
Bilingual or Proficient (C2)
German
Elementary (A2)

Timeline

Hotel Housekeeper

Vila Rosa Kempinski
04.2024 - Current

Customer service

BERRA LOUGE HOTEL, VOLUTEER
04.2022 - 05.2022

Bachelor of Science - Ecotourism & Hospitality

Egerton University

Kenya Certificate of Secondary Education - undefined

Tumutumu Girls High School
CHRISTINE NYOKABI MAINA