Christine Kirigo Ndung'u
Customer Relations Officer
Nairobi
Summary
Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
1
1
year of professional experience
9
9
years of post-secondary education
Work History
Customer Relations Officer
REZIAL CAREER CENTER
Nairobi
08.2021 - Current
- Communicated with customers to assess and address individual needs, providing timely and quality support for them through guidance from management.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Educated customers about assessment offered options and processed purchases.
- Managed customer relations on ongoing basis to maximize customer retention.
- Worked with clients to address and respond to client management issues.
- Used consultative techniques to understand customer needs and make them awareness to the organizations
- Booked appointment for clients and even made follow up to ensure the process is complete end to end.
Education
Bachelor of Arts in Communication Studies - Development Communication And Public Relations
St Paul's University
Kenya 05.2018 - 08.2020
Diploma in Public Relations - Communication Studies
St Paul's University
Kiambu 05.2017 - 08.2018
Certificate in Communication - Communications
St Paul's University
Kiambu 09.2016 - 08.2017
High School Diploma -
St Thomas Tigoni
Kiambu 01.2011 - 11.2015
Skills
Schedule Management
Hobbies
I really enjoy cooking during my free time it keeps my mind occupied and is a way of reducing overthinking.
Community service i enjoy helping people and offering my support during the community service and i get to learn alot from doing it.
As for outdoor activities i enjoy socializing ,long walks as a form of therapy, wildlife viewing.
Timeline
Customer Relations Officer
REZIAL CAREER CENTER
08.2021 - Current
Bachelor of Arts in Communication Studies - Development Communication And Public Relations
St Paul's University
05.2018 - 08.2020
Diploma in Public Relations - Communication Studies
St Paul's University
05.2017 - 08.2018
Certificate in Communication - Communications
St Paul's University
09.2016 - 08.2017
High School Diploma -
St Thomas Tigoni
01.2011 - 11.2015
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