Christine Joy Asiimwe

• Implementation and execution of the laid down Liquidity Management strategy plan that is coherent with the overall bank strategy within the approved risk appetite and portfolio standards.
• Ensure that revenues are generated through money market instruments like Treasury bills, deposits and bonds by ascertaining that the best price is sought at the particular time of investment.
• Prudent day to day and intraday management of the liquidity position of the bank including the day to day compliance with Group policies and guidelines, local regulatory requirements, local payments systems and intraday liquidity requirements.
• Money Markets borrowing and lending.
• The maintenance of the bank’s presence in the interbank market to aid forex, funding and investment activities.
• Preparation of ALCO reports and all Global markets related reports.
• Prepare and deliver informative and objective market intelligence to customers via research, bulletins and face to face interface.
• Engage with all audit report findings, relevant to the Liquidity Management business and ensure feedback is acted upon. In addition, effectively and collaboratively identifying, escalating and resolving risk and compliance matters relating to the banking book portfolio.
• Assist in the department’s regular activities in the absence of other dealers.

Responsibilities

• Ensured exceptional client experience.
• Supported customers with currency solutions i.e., spot rates, hedging solutions with support from our money markets team.
• Built primary bank relationships with Mass Affluent and High Net Worth Clients.
• Confered financial needs with clients.
• Resolved complex service issues in Branch Manager’s absence or direction.
• Exhibited Bank’s Vision, Mission and Values through action and words and translate goals to executable actions.
• Used sales process to optimize sales opportunities and deliver sales results.
• Managed, grew and on-boarded affluent accounts’ portfolio.
• Increased relationships through referrals and offer them to bank specialists.
• Handled capital markets’ knowledge and financial instruments.
• Reviewed assigned accounts.
• Ensured awareness of regulations and compliance issues.
• Reviewed accounts and assets as per procedures and requirements.
• Worked to meet business needs.
• Advised clients on investment decisions
  

Responsibilities

• Handling customer financial transactions like deposits, withdrawals, transfers, money orders, and cheques.
• Assisting in lobby management initiatives; engaged customers in conversation regarding services offered, location of personnel, and other related customer service activities.
• Ensuring compliance with banking policies and audit procedures
• Managing balancing duties related to currency, coins and checks by ensuring cash drawer is balanced and all supporting documentation is in line with cash receipts and client transactions.
• Explaining, promoting, and cross-selling bank's services and products
• Demonstrating outstanding customer service, receiving and making calls on behalf of the bank, resolving customer concerns and helping build customer loyalty.
• Managing the Customer Service Desk at the flagship branch; to which all complaints, compliments and inquiries are directed.

Achievements

• Developed and maintained very good working relations with co-workers, clients and customers, and brought in business such as accounts, big deposits and Fixed deposits.
• Managed at least 25 customer complaints per day, and provided solutions to each of them.
• Adeptly conducted multiple transactions in a fast-paced environment with multiple internal and external guidelines while providing excellent customer service to new and repeat customers.
• Quickly mastered new bank systems and thus got confirmed as permanent staff within less than 4 months of working at the bank, in addition got transferred to the Bank's main branch.

I was running a commercial agricultural enterprise involved in horticulture products for export.

Responsibilities

• Provided comprehensive administrative support to the company which was a start-up that included; basic accounting, book-keeping, human resources, communications, scheduling and data entry.
  
• Bank agent for the company's bank accounts.
  
• Collected, dispensed and accounted for petty cash.
  

• Handled external, internal communication and management systems.

• Provided supervisory support including mentoring, coaching, training; trained two prospective replacements on office procedures right before my exit.

Achievements

• Successfully established an electronic accounting spreadsheet.
  
• Successfully organized office transition from paper data storage to electronic database(MS Access).
  
• Successfully managed a group of over 10 people from the company's inception till my departure.

Responsibilities

• Dispensed & balanced petty cash and made daily reports.
  
• Consistently filed PAYE & VAT returns in time
  
• Cross checking fuel receipts of different vehicles & delivering invoices.
  
• Receipt of cash and cheque payments by clients.
  
• Managed online car-tracking system.
  
• Promptly delivered weekly reports to clients indicating mileage and fuel consumed.
  

Responsibilities

• Dispensed & balanced petty cash and made daily reports on the same.
  
• Ensured company's monthly compliance to statutory demands; i.e NSSF, VAT.
  
• Reconciled records and ensured timely delivery of invoices.
  
• Receipt of cash and cheque payments by clients.
  
• Managed the company's online car-tracking system.

Responsibilities

• Provided basic banking services to clients who were students, which included deposits and withdrawals.
• Managed over 50 clients every weekend.
• Handled cash float and ensured timely delivery of weekly reports in this regard.
• Established continuity by training incoming tellers.