CHRISTINE AKOTH ABUOR
Senior Relationship Officer-onboarding
Nairobi
Summary
Client Onboarding Specialist with a strong background in client verification, KYC, regulatory compliance, and financial services operations. Adept at reviewing and approving client applications, ensuring compliance with AML regulations, and optimizing onboarding workflows. Skilled in CRM, data analysis, and risk assessment. Passionate about delivering excellent customer experience while streamlining onboarding processes for efficiency.
Overview
9
9
years of professional experience
Work History
Relationship Officer – Onboarding & Operations
Equity Bank Kenya
10.2022 - Current
- - Opening accounts, Static data updates, carding and digitizing customers.
- - Review, verify, and approve new client applications, ensuring compliance with regulatory requirements.
- - Conduct extended ID checks, risk assessments, and enhanced due diligence (EDD) on high-risk customers.
- - Maintain accurate client records in CRM systems, ensuring compliance with AML regulations.
- - Collaborate with sales and customer service teams to streamline the onboarding process.
- - Identify areas for improvement in verification and account opening procedures to enhance efficiency.
- - Provide direct client support, resolving onboarding issues and ensuring a seamless experience.
- - Filing and archiving documents for future reference.
Relationship Officer – Customer Service
Equity Bank Kenya
08.2018 - 10.2018
- - Managed customer inquiries related to account openings and service requests using Oracle Cloud CRM.
- - Ensured timely processing of applications and issuance of banking tools.
- - Analyzed customer feedback reports to enhance service delivery.
Relationship Officer – Equitel Services
Equity Bank Kenya
01.2017 - 08.2017
- - Led customer onboarding for Equitel SIM cards and mobile banking services.
- - Guided clients through setup of digital payment solutions, facilitating seamless integration.
- - Delivered customer support and addressed mobile banking issues, enhancing user experience.
Education
Certificate - Data Analytics
ALX
Nairobi, Nairobi County, Kenya06-2027
Certificate - Dual Custodianship
Equity Bank
Nairobi, Kenya10-2024
Bachelor - Economics and Statistics
University of Nairobi
07-2022
Kenya Certificate of Secondary Education -
Ngiya Girls High School
Siaya,Kenya12-2016
Skills
- Client onboarding & KYC compliance
- Regulatory compliance (AML, CBK policies)
- Customer experience & support
- Document verification & risk assessment
Additional Information
Wings to fly and elimu scholars champion.
Timeline
Relationship Officer – Onboarding & Operations
Equity Bank Kenya
10.2022 - Current
Relationship Officer – Customer Service
Equity Bank Kenya
08.2018 - 10.2018
Relationship Officer – Equitel Services
Equity Bank Kenya
01.2017 - 08.2017
Bachelor - Economics and Statistics
University of Nairobi
Certificate - Data Analytics
ALX
Certificate - Dual Custodianship
Equity Bank
Kenya Certificate of Secondary Education -
Ngiya Girls High School