Christine Wanjiku
Student
Nairobi, Nairobi Province,30
Summary
Dynamic Tours Assistant at Expedition Kenya Safari, adept in multitasking and problem-solving, significantly enhanced customer satisfaction through exceptional administrative support and effective communication. Leveraged computer skills and a proactive teamwork attitude to expedite project completion and strengthen client relationships, demonstrating adaptability and a results-driven approach.
Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work History
Tours Assistant
Expedition Kenya Safari.
01.2024 - Current
- Contributed to positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Greeted guests in with friendliness and professionalism.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Enhanced team communication through effective scheduling, meeting coordination, and correspondence management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Facilitated smooth project execution by managing deadlines, resources allocation, and progress updates.
- Expedited project completion times due to ability to multitask effectively under tight deadlines.
- Supported senior management to make informed decisions, conducting thorough market research.
- Fostered positive client relationships by regularly updating them on project progress and addressing concerns promptly.
- Increased customer satisfaction by providing exceptional administrative support and resolving issues efficiently.
- Ensured smooth day-to-day operations by managing email correspondence and promptly addressing inquiries.
- Volunteered to help with special projects of varying degrees of complexity.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Class Representative
KCA University
Nairobi, Nairobi Province
09.2023 - Current
- Provided information and services to students that needed academic assistance and tutoring.
- Developed strong relationships with peers through active listening skills and genuine concern for their wellbeing.
- Supported fellow representatives in their roles, helping them navigate challenges successfully through teamwork and collaboration.
- Served as a liaison between students and faculty, addressing concerns and facilitating communication.
- Upheld high standards of integrity within the role, serving as an ethical model for fellow classmates to emulate in their own actions.
- Attended school and board meetings, staying up-to-date on school policies and procedures.
- Served as a trusted mentor for younger students, offering guidance and support to help them acclimate to the academic environment.
- Met with other class representatives to devise plans and goals for upcoming school year.
- Assisted in planning class fundraisers, resulting in increased funds for school projects and events.
- Assisted with various class celebrations, field trips and teacher appreciation events.
- Conducted head counts to help predict outcome of upcoming votes.
- Served as class spokesperson, liaising between students, parents and school administrators.
St John Ambulance Cadet
Nova Pioneer
Nairobi
01.2022 - 12.2023
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
- Operated communication systems to gather, process and share information.
- Supported fellow staff members in creating a positive learning environment for all cadets on base.
- Provided informative briefings to update superiors on current situations and responsibilities.
- Increased cadet retention rates through continuous mentorship and guidance.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Conducted regular performance evaluations, providing constructive feedback to cadets for continuous improvement.
Education
Bachelor of Arts - Criminology
KCA University
Nairobi, Nairobi Province, Kenya 05.2023 - Current
Typing Course -
Pitman Training
Nairobi, Nairobi Province, Kenya 03.2024 - 05.2024
Skills
Fast Learner
Computer Skills
Time Management
Verbal and written communication
Microsoft Office Suite
Relationship Building
Travel Arrangements
Reliability
Multitasking Abilities
Teamwork and Collaboration
Organizational Skills
Problem-solving abilities
Attention to Detail
Professionalism
Adaptability
Decision-Making
Languages
Kikuyu
Native language
English
Proficient
C2
French
Elementary
A2
Swahili
Proficient
C2
Interests
Reading books
Editing videos
St John Ambulance
Timeline
Typing Course -
Pitman Training
03.2024 - 05.2024
Tours Assistant
Expedition Kenya Safari.
01.2024 - Current
Class Representative
KCA University
09.2023 - Current
Bachelor of Arts - Criminology
KCA University
05.2023 - Current
St John Ambulance Cadet
Nova Pioneer
01.2022 - 12.2023
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