Summary
Overview
Work History
Education
Skills
Additional Information - Trainings
Timeline
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Christine Njoroge

Christine Njoroge

Front Office/Administration Officer
Nairobi

Summary

I am a highly motivated and customer-focused Front Office professional with 5 years of experience in the hospitality industry. I have proven ability to provide outstanding guest service, manage front desk operations, and support smooth hotel functioning. I possess strong communication, multitasking, and problem-solving skills, with a commitment to maintaining high standards of guest satisfaction. I am skilled at working in fast-paced environments and collaborating with cross-functional teams to enhance guest experiences.

Overview

10
10
years of professional experience
1
1
year of post-secondary education

Work History

Welfare Officer

Centre for International Training & Executive Development
06.2022 - Current
  • I am responsible for ensuring the welfare of the delegates while on their stay in Nairobi
  • I offer help and guidance to the delegates whenever they require it.
  • I am responsible for taking the delegates for excursions.
  • I undertake other duties delegated to me by the Director.

Front Office Officer

Clarence House Hotel
09.2020 - 01.2022
  • I managed the reception area to ensure effective telephone and mail communication both internally and externally
  • I made guest reservations and bookings using Fidelio system
  • I would welcome and receive guests
  • I made sure all bills were paid before guests check out.
  • I would submit daily reports on the daily happenings within the premises.

Front Office Receptionist

Eron Apartments Suites Hotel
12.2019 - 03.2020
  • Checking in guests
  • Picking and sorting out calls from the reservation team, guests and also all department.

Front Office Receptionist

Sentrim Kenya Limited (Amboseli)
07.2019 - 03.2020
  • In charge of the reception area
  • Checking in guests
  • Picking and sorting out all the calls from the reservation team, guests and also from all departments.
  • Rooms control and doing room status daily reports.

Intern

Sportsman Arms hotel Nanyuki
07.2017 - 11.2017
  • I assisted in both production, i.e, kitchen and service areas.

Intern

Thika Sports Club
12.2015 - 04.2016
  • I worked in service area as a waitress.
  • I also worked at the Front office desk as a receptionist.

Intern

Sentrim 680 Kenya Ltd
02.2015 - 04.2015
  • I assisted in the housekeeping department for a few weeks.
  • I also worked in the switchboard where I would receive and direct calls to different departments.
  • I was also placed in the Front Office Department where I was able to sharpen my skills.
  • I also assisted in the cashiers department where I could help with the days' accounts.

Education

Diploma - Front Office Management

Thika Institute of Business Studies (TIBS)
01.2016 - 01.2017

Certificate - Food Beverage

Mathenge Technical Training Institute

Skills

  • Ability to work in a team

  • Good adaptability

  • Good interpersonal communication skills

  • Leadership

  • Highly responsible

  • Good sense of organization

  • Time management

  • Ability to work under pressure

Additional Information - Trainings

09/01/23, Virtual Assistant Skills Coaching & Mentorship

Timeline

Welfare Officer

Centre for International Training & Executive Development
06.2022 - Current

Front Office Officer

Clarence House Hotel
09.2020 - 01.2022

Front Office Receptionist

Eron Apartments Suites Hotel
12.2019 - 03.2020

Front Office Receptionist

Sentrim Kenya Limited (Amboseli)
07.2019 - 03.2020

Intern

Sportsman Arms hotel Nanyuki
07.2017 - 11.2017

Diploma - Front Office Management

Thika Institute of Business Studies (TIBS)
01.2016 - 01.2017

Intern

Thika Sports Club
12.2015 - 04.2016

Intern

Sentrim 680 Kenya Ltd
02.2015 - 04.2015

Certificate - Food Beverage

Mathenge Technical Training Institute

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Christine NjorogeFront Office/Administration Officer