Christine Ng'ondu
Nairobi
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Sales Representative
Tile and Carpet Center Ltd
11.2025 - 12.2025
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Customer service
Tile and Carpet Centre
05.2025 - 07.2025
- Respond promptly to customer inquiries via phone, email, chat, or in-person.
- Resolve product or service issues by clarifying the customers complaint, determining the cause, selecting the best solution, and following up to ensure resolution.
- Process orders, forms, applications, and requests accurately and efficiently.
- Keep records of customer interactions, transactions, comments, and complaints.
- Follow communication procedures, guidelines, and company policies.
- Escalate unresolved issues to the appropriate departments.
- Provide feedback on the efficiency of the customer service process.
Administrative Attaché
County Government of Kenya
02.2023 - 04.2023
- Collected data for administrative processes
- Facilitated public participation forums
- Attended to customer inquiries and services
- Supported general office administration
Retail Attaché
Viet Supermarket Ltd.
01.2022 - 04.2022
- Assisted customers within the store
- Bagged customer goods efficiently
- Managed stock rotation and shelf arrangement
- Handled receiving and organizing of incoming goods
Commercial Attaché
Almasi Beverages Ltd
09.2018 - 12.2018
- Conducted dealer education and engagement
- Opened new outlets and generated product orders
- Performed cooler merchandising and display
- Ensured product freshness and checked expiry dates
Education
Diploma - Business Management, Administration
Machakos University
Machakos11.2022
Certificate - Business Management, Business Operations
Eldoret National Polytechnic
Eldoret03.2021
Skills
Communication Skills: Strong written and verbal communication developed through customer service and public engagement roles
Administrative Support: Experienced in data entry, records management, and office operations
Customer Service: Skilled in assisting customers, resolving inquiries, and enhancing client satisfaction
Basic Computer Skills: Proficient in MS Office (Word, Excel, PowerPoint) and internet research
Experience with CRM systems
Timeline
Sales Representative
Tile and Carpet Center Ltd
11.2025 - 12.2025
Customer service
Tile and Carpet Centre
05.2025 - 07.2025
Administrative Attaché
County Government of Kenya
02.2023 - 04.2023
Retail Attaché
Viet Supermarket Ltd.
01.2022 - 04.2022
Commercial Attaché
Almasi Beverages Ltd
09.2018 - 12.2018
Certificate - Business Management, Business Operations
Eldoret National Polytechnic
Diploma - Business Management, Administration
Machakos University
References
- Elizabeth, Kamau, Sales executive, elizabeth1@tilecentre.com, 0722457793
- Jane, Wambui, Administrative Officer, jane.wambui@machakos.go.ke, 0712345678