Christine Mwinga
Nairobi,30
Summary
Driven by a passion for excellence in communication, my journey blends leadership with effective communication thus achieving significant improvements in project outcomes and customer satisfaction.
I excel in fast-paced environments, delivering results with minimal supervision. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude, I have the willingness to take on added responsibilities to meet team goals, I am as well a detail-oriented team player with strong organizational skills seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Artificial Intelligence Tester
Transsion Holdings
05.2022 - Current
- responsible for creating and maintaining high quality training data sets for machine learning models.
- annotating large datasets with the goal of training and testing machine learning models
- understanding and interpreting the requirements of the AI models and the data it need to be trained on
- creating and maintaining annotation guidelines for different types of data
- continuously training new annotators on the rules and guidelines of the annotation tasks
- continuously communicating with team members to ensure the annotation process is working efficiently and ensuring deadlines are met
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Customer Service Representative
Upesi Money Transfer
04.2021 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Office Administrative Assistant
Upesi Money Transfer
02.2021 - 04.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Customer Experience Officer
Crowntrack Limited
03.2020 - 02.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Handled escalated customer complaints with tact and professionalism, resolving issues in a satisfactory manner while maintaining company reputation.
- Maintained up-to-date knowledge of company policies, products, and services to effectively address customer questions and concerns.
- Streamlined communication channels for improved customer interactions and feedback management.
Communications and Media Intern
Signs TV
02.2019 - 08.2019
- Assisted with video production projects from storyboard development through final editing stages, resulting in high-quality content that resonated with target audiences.
- Participated in brainstorming sessions to generate innovative ideas for upcoming campaigns or initiatives.
- Helped with photo and video production and performed visual and sound editing tasks.
- Coordinated media interviews with organization staff, board members and volunteers.
- Hosted a creative and entertainment show, from research, packaging and presentation to ultimately ensure that the audience is entertained as well as informed.
Education
Diploma in Technology - Journalism And Mass Communication
The Technical University of Kenya
Nairobi, Kenya09.2018
No Degree - Kenya Certificate of Secondary Education
Gatura Girls High School
Murang'a, Kenya11.2013
Skills
- Excellent communication skills
- Great interpersonal skills
- Excellent organization skills
- Result and Goal oriented
- Fast learner and a team player
- Great ability to problem solving
- Great command of both swahili and english language
- Excellent leadership skills
Additional Information
Winnie Njeri Kimura
Operations supervisor
Upesi Money Transfer
254714864395
Daniel Mutisya
Product Manager
Crowntrack limited
254733656622
Enock Muthusi
Team Lead
Transsion Holdings
254712719598
Timeline
Artificial Intelligence Tester
Transsion Holdings
05.2022 - Current
Customer Service Representative
Upesi Money Transfer
04.2021 - 05.2022
Office Administrative Assistant
Upesi Money Transfer
02.2021 - 04.2021
Customer Experience Officer
Crowntrack Limited
03.2020 - 02.2021
Communications and Media Intern
Signs TV
02.2019 - 08.2019
Diploma in Technology - Journalism And Mass Communication
The Technical University of Kenya
No Degree - Kenya Certificate of Secondary Education
Gatura Girls High School
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