CHRISTINE MUTABE THENDI
OPERATIONS SPECIALIST
Nairobi
Summary
Dynamic Operations Specialist with a proven track record at DTB Kenya Ltd, excelling in KYC compliance and process improvement. Expertise in enhancing operational efficiency while ensuring strict regulatory adherence, complemented by strong communication skills and meticulous attention to detail. Committed to delivering exceptional results and fostering team collaboration in fast-paced environments. Results-driven professional dedicated to driving success through innovative solutions and strategic initiatives.
Overview
10
10
years of professional experience
2
2
Certifications
1
1
Language
Work History
Operations Specialist
DTB KENYA LTD
09.2022 - Current
- Managed end to end centralized account opening process for individuals, corporate and other clients in line with the banks policies and procedures.
- Reviewed and validated KYC/CDD documentation (CIF, FATCA/CRS, Risk profiling) to ensure compliance with AML/CFT requirements.
- Ensured timely activation and maintenance of client’s accounts including mandate updates, signatory changes, product linking and account closures in core banking systems and under agreed Service Level Agreement (SLAS)
- Coordinated with branches, compliance, relationship managers and risk teams to resolve documentation gaps and onboarding exceptions.
- Conducted quality checks to minimize operational risk, rework and audit findings and supported internal and external audit reviews by providing required documentation and procedures and processes.
- Maintained accurate records and ensured proper document management and archiving as per regulatory retention guidelines.
- Investigated and resolves SWIFT payment exceptions, rejections, repairs and recalls within stipulated timelines.
- Handled inward and outward remittances, ensuring accuracy of message formats, value dates and settlement instructions.
- Processed Swift messages (MT103,MT202,MT199) in compliance with SWIFT and internal control standards.
- Liaised with correspondent banks to resolve payment discrepancies, charge queries and nostro-related issues.
- Monitored Nostro accounts, identified breaks and coordinated with reconciliation teams to resolve unmatched entries.
- Supported SWIFT audits, RMA maintenance and periodic system testing.
Office Assistant
Franky’s Foundation
03.2021 - 03.2022
- Accurately worked through data entry, monitored scheduled tasks and coordinated trainings.
- Proofread and prepared reports, presentations and submissions.
- Consulted with team members and office staff to improve performance and work efficiency.
- Effectively coordinated daily operations, directed staff, and oversaw finances on sales and purchases.
- Multitasked across tasks triaging as necessary to ensure success and assisted with non-specialized tasks.
- Served as a helpful assistant to all office staff including the supervisor and director.
- Carefully attended to any correspondence by customers and clients.
- Managed telephone and email communication systems and maintained office records with accuracy.
- Remained flexible, adaptable, and punctual.
Customer Service Representative
Elephant Dental clinic
12.2018 - 08.2019
- Served as a helpful assistant to all office staff including the supervisor, administrator and director.
- Maintained invoices and ensured timely dispatch for payments.
- Increased the rate of return clients with unparalleled customer service and a commitment to satisfaction.
- Accurately verified information and updated information database as necessary.
- Redirected calls as needed and worked with my supervisor to address any outstanding issues or concerns.
- Processed cash and credit billings for patients and suppliers.
- Managed front desk operations and customer interactions.
- Handled financial transactions and properly maintained financial records and compiled daily reports.
- Kept office records, calendars, and company information accessible.
- Remained flexible, adaptable, and punctual.
Field Officer
KIWASH Kenya
01.2017 - 02.2017
- Collected of data for project commencement and action within the targeted areas.
- Effectively organized and coordinated community volunteers to aid tracking and monitoring of old and new communities.
- Assessed living areas for proper planning and project implementation.
- Created linkage between sanitation and hygiene officers and community members for assessment and help create awareness and sensitize them on the same.
- Promoted active community participation on the project purpose.
Intern
Smep Microfinance Bank
05.2016 - 07.2016
- Mobilized deposits and recruitment of customers.
- Marketed bank products and services.
- Maintained petty cash, registered updates and reconciliations.
- Worked in credits department e.g. receipting, form filling and liaising with credit clients.
- Accurately compiled customer and bank records.
- Accurately kept track of appointments for clients.
Education
Finance and banking
University of Kabianga
Kabianga 04.2001 -
Certificate - Project Management
PMI-Project Management Institute
PENNSYLVANIA, USA 04.2001 -
Certificate - Accounting And Finance
KASNEB
NAIROBI 04.2001 -
K.C.S.E - undefined
Ngiriambu Girls
01.2012
K.C.P.E - undefined
Ahiti Ndomba Primary
01.2008
Skills
Data entry & reporting accuracy
Transaction processing & reconciliations
Payments & account maintenance
KYC / AML compliance
Internal controls & audit support
Risk & exception management
Process improvement & SLA management
Document management & record keeping
Core banking systems & Excel
Cross-functional coordination
High attention to detail & accuracy
Time management & multitasking
Problem solving skills
Accomplishments
- Consistently met and exceeded operational SLAs in a centralized banking environment
- Maintained high accuracy in high-volume transaction processing and reconciliations
- Supported KYC/AML reviews, reducing compliance exceptions and audit findings
- Improved workflow efficiency through better documentation and process coordination
- Recognized for reliability, attention to detail, and confidentiality in sensitive operations
- Delivered effective administrative and customer support, improving response times and service quality
Certification
Certified Public Accountant( Part 3 Ongoing)
Timeline
Operations Specialist
DTB KENYA LTD
09.2022 - Current
Office Assistant
Franky’s Foundation
03.2021 - 03.2022
Customer Service Representative
Elephant Dental clinic
12.2018 - 08.2019
Field Officer
KIWASH Kenya
01.2017 - 02.2017
Intern
Smep Microfinance Bank
05.2016 - 07.2016
Finance and banking
University of Kabianga
04.2001 -
Certificate - Project Management
PMI-Project Management Institute
04.2001 -
Certificate - Accounting And Finance
KASNEB
04.2001 -
K.C.S.E - undefined
Ngiriambu Girls
K.C.P.E - undefined
Ahiti Ndomba Primary
References
- Frankline, Ojiambo, Founder, Franky’s Foundation,Nairobi, +254726264409, franklineojiambo29@gmail.com
- Mary Mwangi, Team Lead Manager, DTB Bank Kenya, Nairobi, +254720248072, mmwangi@dtbafrica.com
- Hannah W., Muriithi, Accountant, Manda Bay Conservation & Safaris Nairobi, +254710615898, hannahwmuriithi@gmail.com