Christine Munywoki

In recognition of my dedication and excellent performance, I was promoted to the position of Claims Manager in May 2025. In this role, I took on more advanced administrative and technical responsibilities, particularly in medical claims processing and insurance coordination.

Key duties and responsibilities included:

• Ensuring proper completion of claim forms by both patients and attending doctors.
• Seeking bill approvals from various insurance companies, particularly for claims that exceed contract limits.
• Submitting both inpatient and outpatient claims through respective insurance portals, ensuring accuracy of patient details, diagnosis, invoice numbers, and billing amounts.
• Performing Electronic Claims Transmission (ETMIS) to some insurance companies to facilitate timely payments.
• Preparing claims for physical dispatch to insurance providers at the end of every month.
• Following up with insurance companies to ensure processing and reimbursement of claims.
• Maintaining up-to-date knowledge of insurance policies and compliance requirements.

Through this position, I have gained advanced skills in medical claims management, insurance liaison, data verification, and financial accountability. I have also enhanced my problem-solving abilities by addressing claim discrepancies and ensuring smooth coordination between the facility, patients, and insurance providers.

Health Records and Information (HRIO) Duties

Alongside my administrative responsibilities, I have also supported the Health Records and Information Office (HRIO). My role in this area involves:

• Compiling and submitting monthly data reports to the County Health Records Office.
• Utilizing various Ministry of Health (MOH) tools for accurate data entry and reporting.
• Ensuring proper documentation of patient visits, admissions, and discharges.
• Supporting data-driven decision-making through timely and accurate reporting.
• This exposure has strengthened my expertise in health records management, data reporting, and compliance with Ministry of Health standards.

I joined the Doctor’s Center in January 2025 as a Receptionist, where I worked both day and night shifts. My primary responsibilities included welcoming patients to the facility, creating a conducive and friendly environment for them, and ensuring smooth flow of services from registration to discharge. I played an essential role as the first point of contact for patients and visitors, demonstrating strong communication and organizational skills.

Key duties and responsibilities included:

• Welcoming patients and visitors in a professional and courteous manner.
• Creating a conducive and supportive environment for patients at the reception.
• Handling both outpatient and inpatient billing, ensuring accuracy and timeliness.
• Managing patient admissions and discharges in coordination with the clinical and nursing teams.
• Retrieving and updating patient files whenever required.
• Receiving calls, emails, and letters, and responding appropriately.
• Providing patients with relevant information and directing them to the appropriate departments.

During this period, I developed strong interpersonal skills, improved my multitasking abilities, and built competence in handling sensitive information with confidentiality. I also gained valuable experience in patient-centered care and hospital administration.

I worked as a Data Clerk, specifically as a receptionist in that department, where I performed the following duties.

• Greeting visitors: Welcoming and directing visitors, ensuring they sign in, and are aware of the necessary safety protocols.
• Answering phones: handling incoming calls, directing them to the appropriate department, or providing information when necessary.
• Handling Correspondence: Managing emails, letters, and other communications, ensuring they are sent to the right person or department.
• Database management: Maintaining accurate records, whether related to donors, volunteers, or clients in need of services.
• Administrative Support: Assisting with general office tasks such as filing, preparing documents, and assisting with event planning or community outreach efforts.

• Coding, indexing, sorting and filing of documents
• Consultant clinic by booking appointments and retrieval of special clinics files
• Acted as an outpatient registration person
• Registered patients to Universal Health Care
• Was involved in Linda Mama Section (NHIF)

• Did patients registration
• Admissions and discharge of patients
• Data entry, analysis and interpretation
• Coding and indexing of records
• Submitted monthly reports