CHRISTINE MUHONJA KERITO
Human Resource
Nairobi
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
9
9
years of professional experience
16
16
years of post-secondary education
Work History
Human Resource Manager
Jonerics Cargo Forwarders Ltd
1 2021 - Current
- Assist with and support staff events as appropriate, such as leadership meetings, executive retreat, service plus celebration
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Organized and led staff orientation programs and training to promote collaboration.
Administrative Secretary
Jonerics Cargo Forwarders Ltd
01.2020 - 01.2021
- Provided clerical support to company employees by copying and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Mastered multi-tasking abilities by effectively prioritizing and managing concurrent projects to ensure timely completion of all assigned tasks.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Facilitated timely review of proposals, correspondence and documentation to achieve key strategic initiatives.
- Created and updated records and files to maintain document compliance.
- Assisted in the development of policies and procedures to streamline administrative processes for improved efficiency.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients .
- Conducted research on behalf of executive staff members as required to support informed decision-making processes within the organization.
Assistant Manager
Ifone Solutions Limited
01.2017 - 01.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Office Administrator
Berra Hotel Lounge Ltd
01.2015 - 01.2017
- Interacted with customers by phone, email, or in-person to provide information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Managed travel arrangements for executives or visiting clients to ensure seamless logistics coordination during business trips.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
Education
Diploma in Human Resource Management -
College of Human Resource Management (KNEC)
01.2023 - 04.2024
Certificate in Human Resource Management - undefined
College of Human Resource Management (KNEC)
01.2022 - 04.2023
Certificate in East Africa Customs Freight Forwarding Practicing - undefined
Kenya School of Revenue Administration
01.2020 - 04.2021
Diploma in Business Management - undefined
Nairobi Institute of Business Studies
01.2012 - 04.2013
Certificate in computer packages - undefined
Panel Computer College
12.2011 - 04.2012
Kenya Certificate of Secondary Education - undefined
Magena Secondary School
01.2008 - 04.2011
Kenya Certificate of Primary Education - undefined
Mwiki Primary School
01.2000 - 04.2007
Skills
- Staff Management
- Recruitment
- Employee Relations
- Recruitment and selection
- Decision-Making
- Written Communication
- Problem-Solving
- Interpersonal Skills
- Leadership Training and Development
Careerambition
To work in an organization or an environment that requires dedication, creativity, implementation of projects and decision making.
Awards
- 2022, 2023, Being voted the best Human Resource Supervisor
- 2021, 2022, Best Supervisor of the year (Administration)
References
- Fredrick Kitema Kalumu, Director, Jonerics Cargo Forwarders Ltd, +254 722 171254
- Timothy Miano, General Manager, Ifone Solutions Ltd, +254 712 867775
- Samuel Musanka Rimbaso, General Manager, Berra Hotel Lounge Ltd, +254 72067268
Timeline
Diploma in Human Resource Management -
College of Human Resource Management (KNEC)
01.2023 - 04.2024
Certificate in Human Resource Management - undefined
College of Human Resource Management (KNEC)
01.2022 - 04.2023
Administrative Secretary
Jonerics Cargo Forwarders Ltd
01.2020 - 01.2021
Certificate in East Africa Customs Freight Forwarding Practicing - undefined
Kenya School of Revenue Administration
01.2020 - 04.2021
Assistant Manager
Ifone Solutions Limited
01.2017 - 01.2019
Office Administrator
Berra Hotel Lounge Ltd
01.2015 - 01.2017
Diploma in Business Management - undefined
Nairobi Institute of Business Studies
01.2012 - 04.2013
Certificate in computer packages - undefined
Panel Computer College
12.2011 - 04.2012
Kenya Certificate of Secondary Education - undefined
Magena Secondary School
01.2008 - 04.2011
Kenya Certificate of Primary Education - undefined
Mwiki Primary School
01.2000 - 04.2007
Human Resource Manager
Jonerics Cargo Forwarders Ltd
1 2021 - Current
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