Christine Mbaisi
Sales And Marketing
Nairobi,Nairobi, Kenya
Summary
Seeking opportunities with hardworking, fast-growing, and competitive organizations that align with my economic needs and allow me to realize my full potential. Goal is to enhance judgment acumen, experience, and knowledge in sales, marketing, and customer care management. Eager to secure a more challenging position to build a wealth of experience in sales and marketing. Committed to continuously expanding and sharpening intellect, as well as professional and public customer care skills.
Overview
10
10
years of professional experience
16
16
years of post-secondary education
Work History
Key Accounts Sales Executive (Naivas & Chandarana)
Chandaria Industries Limited
Nairobi, Nairobi Province
10.2021 - Current
- Provide after sales support to customer resolving any issues promptly to maintain high satisfaction levels
- Managed inventory levels to meet the demand levels without overstocking or shortages at the outlet as well as negotiating on codes to be unblocked which has helped to increase sales
- Part of the JBP discussions at HQ levels for both Naivas and Chandarana where I follow up on target achievement and updating the HQs on sales while I negotiate for orders
- Proposing promotions activities to the management that will help in achieving sales target
- Acted as a link between the customer (Naivas and Chandarana) and the company (Chandaria)
- Followed up on any payment issues and ensure the payment is upto date
- Conducted training sessions for merchandisers, sharing best practices and product knowledge
- Boosted customer satisfaction with regular follow-ups and timely resolution of issues.
- Strengthened client relationships through consistent communication, addressing concerns, and providing solutions.
- Coordinated with operations teams to guarantee timely delivery of products or services as promised during negotiations process.
- Developed sales presentations that effectively conveyed the value proposition of our products and services.
- Mentored junior sales executives, sharing best practices for successful account management and client relationship building.
- Maintained detailed records of all sales activities for accurate reporting and analysis purposes.
Key Accounts Sales Executive (Naivas & Chandarana)
Smartbrands Ltd
Nairobi , Nairobi Province
01.2019 - 09.2021
- Delivered prompt resolutions to customer concerns, ensuring consistent satisfaction levels.
- Maintained optimal inventory balance to support consistent sales growth.
- Updated HQ on sales performance and progress toward goals after negotiating orders.
- Proposed diverse promotional activities to management for achieving sales goals.
- Fostered effective communication between clients Naivas and Chandarana as well as the company Chandaria.
Team Leader/sales Representative Reliever
Goodbrands & Smartbrands Ltd
Nairobi , Nairobi Province
09.2017 - 01.2019
- Streamlined daily operations for enhanced merchandising performance.
- Assumed responsibilities of the Key Account Manager in their absence.
- Facilitated effective KPI implementation for merchandisers.
- Conducted training sessions to enhance merchandisers' product knowledge.
- Collaborated with the team to enhance product visibility and stock availability.
Team Leader
Goodbrands & Smartbrands Ltd
Nairobi , Nairobi Province
04.2017 - 08.2017
- Prioritized workflow and daily operational challenges to support in sales achievement from the merchandising team
- Assisted the merchandisers on effective implementation of their KPIs
- Coached the merchandisers to maintain friendly, attitudes and behaviors as well as having trainings to refresh their product knowledge
Merchandiser
Goodbrands & Smartbrands Ltd
Nairobi , Nairobi Province
07.2016 - 04.2017
- Company Overview: Under Marketedge Agency
- Rotate stocks, cleaned displays and priced products on assigned planogram
- Developed strategies and plans to optimize product placement and maximize sales
- Followed up my KPIs and initiated actions to reach store goals
- Negotiated for order placement and followed up on deliveries
- Under Marketedge Agency
- Arranged consistent shelves, bins, and racks at different locations by following established planograms.
Merchandiser
Goodbrands Ltd
Nairobi , Nairobi Province
04.2015 - 06.2016
- Rotate stocks, cleaned displays and priced products on assigned planogram
- Developed strategies and plans to optimize product placement and maximize sales
- Followed up my KPIs and initiated actions to reach store goals
- Negotiated for order placement and followed up on deliveries
Education
Kenya Certificate of Secondary Education - KCSE
Madira Girls High School
Western Kenya 03.2002 - 05.2005
Kenya Certificate of Primary Education - KCPE
Kileleshwa Primary School
01.1993 - 05.2001
Diploma in Sales and Marketing - KNEC
Kenya Institute of Professional Studies
10.2017 - 05.2021
Some College (No Degree) - Sales And Marketing
Kenya Institute of Professional Studies
Greenspan Mall Nairobi 10.2017 - 05.2018
Certificate in Public Relations and Customer Care - Course
Modern Management Institute
07.2007 - 05.2007
Certificate in Computer Applications - undefined
Ring Up Computer College
11.2006 - 05.2007
Skills
Consultative selling
Territory Management
Services optimization
Search engine optimization
Timeline
Key Accounts Sales Executive (Naivas & Chandarana)
Chandaria Industries Limited
10.2021 - Current
Key Accounts Sales Executive (Naivas & Chandarana)
Smartbrands Ltd
01.2019 - 09.2021
Diploma in Sales and Marketing - KNEC
Kenya Institute of Professional Studies
10.2017 - 05.2021
Some College (No Degree) - Sales And Marketing
Kenya Institute of Professional Studies
10.2017 - 05.2018
Team Leader/sales Representative Reliever
Goodbrands & Smartbrands Ltd
09.2017 - 01.2019
Team Leader
Goodbrands & Smartbrands Ltd
04.2017 - 08.2017
Merchandiser
Goodbrands & Smartbrands Ltd
07.2016 - 04.2017
Merchandiser
Goodbrands Ltd
04.2015 - 06.2016
Certificate in Public Relations and Customer Care - Course
Modern Management Institute
07.2007 - 05.2007
Certificate in Computer Applications - undefined
Ring Up Computer College
11.2006 - 05.2007
Kenya Certificate of Secondary Education - KCSE
Madira Girls High School
03.2002 - 05.2005
Kenya Certificate of Primary Education - KCPE
Kileleshwa Primary School
01.1993 - 05.2001
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