Christine Karia

Four Points By Sheraton Nairobi Airport

07.2023 - Current

Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
Informed clients of travel policies and utilized preferred vendors to maximize company profits
Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
Built strong relationships with clients through exceptional communication and personalized service.
Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
Organized trips for individual, family and business travelers.
Organized group tours, ensuring a seamless experience from start to finish for all participants.
Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
Mentored junior consultants on best practices in the industry while fostering a collaborative work environment.
Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Collaborated with team members to optimize travel recommendations and share industry knowledge.
Handled sensitive information with professionalism and discretion.