CHRISTINE IVETT
ADMISTRATIVE ASSISTANT
NAIROBI
Summary
Dynamic Sales Executive with proven success at PETLIF PROPERTIES, excelling in business development and relationship building. Achieved significant revenue growth through effective sales strategies and expert product knowledge. Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
6
6
years of professional experience
Work History
Sales Executive
PETLIF PROPERTIES
05.2023 - 01.2025
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
Customer Service Representative
ABBY'S KITCHEN
03.2019 - 01.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Office Administrative Assistant
OFFICECHOICE LIMITED
01.2022 - 01.2023
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
TEACHER
MBEKA SECONDARY SCHOOL
01.2019 - 09.2021
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Identified struggling students early on and provided additional support through tutoring sessions and modified lesson plans.
Education
BBA - Business Administration
04.2001 -
- Diploma in Business Administration, Kiriri Women's University of Science and Technology, 2020 – GPA 4.0.
- SAT – 1450 (Top 10%), 2020
- Degree Awarded with Honors
Skills
Business development and planning
Lead prospecting
Business networking
Sales funnel management
Customer service
Relationship building
Product knowledge
Cold calling
Operations
Data analysis
Timeline
Sales Executive - PETLIF PROPERTIES
05.2023 - 01.2025
Office Administrative Assistant - OFFICECHOICE LIMITED
01.2022 - 01.2023
Customer Service Representative - ABBY'S KITCHEN
03.2019 - 01.2024
TEACHER - MBEKA SECONDARY SCHOOL
01.2019 - 09.2021
KIRIRI WOMEN'S UNIVERSITY OF SCIENCE AND TECHNOLOGY - BBA, Business Administration
04.2001 -