Christine Irungu
Customer Service Representative
Nairobi
Summary
Friendly customer service professional experienced in delivering top notch customer support. Managed Customer interactions positively for exceptional
satisfaction ratings. Proactive and adaptable to meet changing service needs.
Overview
3
3
years of professional experience
Work History
Customer Service Representative-Grubhub
CCI Kenya Ltd
Nairobi Kenya
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Order processing for grubhub driver’s.
- Responding to customers issue through chats and emails
- Making outbound calls to follow up with customers.
- Processing refund for order that had been cancelled
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative- Vacasa
CCI Kenya Ltd
Nairobi Kenya
01.2022 - 04.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Booking new reservation to the guest.
- Revolving customer complains and issues.
- Responding to customers email and live chat.
- Making outbound calls to follow up with customers .
- Escalating issues concerning a reservation to the supervisors and manager.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative -Spirit Airlines
CCI Kenya Ltd
Nairobi Kenya
01.2021 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Communicated to customers when a flight has been delayed or cancelled and work to reaccommodate them according to company policy
- Maintained a positive customer relation at all times by using good judgments at all times
- Provided accurate and current fare, schedule, and departure as well as answer the general
- Handled all aspects of reservations, ticketing, and seat assignments
- Provided ticketing changes, re-booking of itineraries, and special service requests for passengers
- Processed payments during the booking and takes the card details
Education
Certificate - Food And Berverage
Primestaff
Nairobi Kenya 04.2024
Diploma - Food Sciences And Technology
Nairobi Technical Training Institute
Nairobi,12.2023
Skills
Effective communication
Twillio, Slack,Compass
Customer Relation Management (CRM)
Good command of English both written and verbal
Zendesk
Skilled in Microsoft Office and Amadeus reservation system
Timeline
Customer Service Representative-Grubhub
CCI Kenya Ltd
06.2023 - Current
Customer Service Representative- Vacasa
CCI Kenya Ltd
01.2022 - 04.2023
Customer Service Representative -Spirit Airlines
CCI Kenya Ltd
01.2021 - 12.2021
Certificate - Food And Berverage
Primestaff
Diploma - Food Sciences And Technology
Nairobi Technical Training Institute