Chrispinus Bulemi
Geographic Information Systems
Kakamega,Kakamega
Summary
To work in a challenging and dynamic environment offering good prospects of long term Career development and general societal prosperity through creativity and innovation. Work to the realization of goals and vision of my team as well as individual nrosnsritv
I am a responsible team player/leader, flexible, charismatic, approachable, cheerful, punctual, devoted and ambitious with excellent analytical ability. I also hold high integrity and work under minimum supervision. I like to show rather than tell.
Overview
3
3
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work History
Customer service executive
Airtel Networks Kenya
05.2022 - Current
- Roles: 1
- Walk-in Operations Management to achieve against customer satisfaction measurements − Manage customer relationship and documentation compliance and completion − Maintain the defined quality of customer service standards − Manage the customer contact queue and customer tolerance 2
- Business and Revenue growth to support Airtel Kenya Achieve the set Revenue and subscriber targets − Drive sales in the walk in centers − Increase customer base in both prepaid and postpaid categories − Contribute to, monitor and report daily productivity on all revenue generating activities 3
- Customer Relationship Management − Communicate, improve interaction and escalate factors that impact on customer experiences to appropriate Airtel departments 4
- Leadership and Business Management − Take responsibility for individual performance − Jointly plans the operational activities of the walk-in center under guidance from the Showroom manager 5
- Maintaining effective performance culture − Maintain a continuous clear and effective high performance culture and values 6
- Risk and control − Reduce instances of fraud in both prepaid and postpaid activations − Minimize leakages of revenue at the shops by enhancing proper controls
HOME BROADBAND PROMOTER
Airtel Networks
01.2022 - 05.2022
- Roles: 1.Business and Revenue growth to support Airtel Kenya, Achieving the set Revenue and subscriber targets 2
- Directed sales of Home Broadband devices and development of initiatives to maximize sales and revenue. 3
- Ensured there's stable and reliable internet connectivity to customers
Geographic Mapping and Data analysis
Kenya Forestry Research Institute-Coastal Eco-region research Program
05.2021 - 11.2021
- Roles: 1
- GIS mapping and map analysis of forest areas 2
- Agroforestry implementation systems and practices 3
- Data collection entry and lab analysis. 4
- Dissemination of forest technologies 5
- Rehabilitation of degraded mangrove sites
Education
BSC Geography - undefined
Pwani University
01.2017 - 04.2022
undefined
Sivilie Secondary school
01.2012 - 04.2016
Kenya Certificate of Primary Education - undefined
Musikoma RC Primary School
01.2004 - 04.2011
Skills
Online chat and email
Language
English and Kiswahili
Personal Information
- Date of Birth: 12/15/1996
- Gender: Male
- Nationality: Kenyan
- Marital Status: Single
References
- Bertha Othoche, Department Lecturer, Pwani University-Kenya, b.othoche@pu.ac.ke, +254722964884, My lecturer and Career Advisor
- Oliviah Nyaundi, Biologist, Kenya Forestry Research Institute, olivianyaundi@gmail.com, +254718228653, Internship supervisor
- Collins Etyang, Human Resource Manager, Airtel Networks Kenya, a_collins1.etyang@ke.airtel.com, +254731612956, My HR
Certification
First Aid and Fire combat techniques
Timeline
First Aid and Fire combat techniques
10-2023
Customer service executive
Airtel Networks Kenya
05.2022 - Current
HOME BROADBAND PROMOTER
Airtel Networks
01.2022 - 05.2022
Geographic Mapping and Data analysis
Kenya Forestry Research Institute-Coastal Eco-region research Program
05.2021 - 11.2021
BSC Geography - undefined
Pwani University
01.2017 - 04.2022
undefined
Sivilie Secondary school
01.2012 - 04.2016
Kenya Certificate of Primary Education - undefined
Musikoma RC Primary School
01.2004 - 04.2011
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