Chrisma Irungu
HUMAN RESOURCE MANAGER
Nairobi,30
Summary
To work in a reputable, dynamic, results-oriented organization by applying knowledge and skills gained to add value to the organization as well as to improve on skills and work experience; and to actualize professionalism and personal skills potential at work. Lastly, explore new challenges by applying acquired communication and interpersonal skills to any industrial or training environment, then foster innovations, creativity and competence in meeting the already set goals Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure an Administrative position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
Work History
Assistant Human Resource Manager
Premier Motor Spares Limited
- Reviewing employee performance regularly to ensure that workers are meeting standards and addressing any issues that arise
- Preparing reports on employment data, including recruiting statistics and turnover rates
- Conducting trainings for employees about company policies, procedures, and best practices for their positions
- Providing administrative support to managers by coordinating HR projects (meetings, training, surveys etc) and taking notes during meetings
- Managing employee records and benefits, including payroll, health insurance, and retirement plans
- Compiling and updating employee records (hard and soft copies)
- Processing documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations etc)
- Dealing with employee requests regarding human resources issues, rules, and regulations
- Assisting in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Properly handling complaints and grievance procedures and seeking help when stack.
- Conducted exit interviews to gather valuable feedback from departing employees, identifying areas for improvement in retention efforts
- Evaluated job descriptions regularly to maintain consistency across departments while ensuring accurate reflection of position duties and responsibilities
- Implemented time-saving HR software systems that streamlined administrative tasks and improved overall department productivity
- Assisted in the creation of competitive compensation packages designed to attract top talent within our industry sector
HR / Administrative Assistant
Bhekams Traders Limited
- Developing loyal and highly satisfied customer base through proactive management of team customer service strategies
- Making orders off goods and making sure I receive the shipment as ordered through counter checking my order list and goods received
- Strengthening merchandising and promotional strategies to drive customer engagement and boost sales
- Reviewing sales and gross profit report to assess company efficiency
- Strengthening operational efficiency to remain cost-effective while maintaining quality service
- Conducting monthly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals
- Assisting in organizing and overseeing assignments to drive operational excellence
- Handling phone calls and emails every day to address customer inquiries and concerns
- Offering hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Monitoring cash intake and deposit records, increasing accuracy and reducing discrepancies
- Making sure the clients records are up to date
- Completing regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Developing organizational structure to outline and direct rules, roles and responsibilities
- Making hiring recommendations to increase company's productivity and profitability with quality workers
- Engaging with team members to enhance professional development and accountability in workplace
- Increasing employee performance and job satisfaction to strengthen retention and engagement
- Helping in Hiring, managing, developing and training new employees, establishing and monitoring goals, conducted performance reviews and administered salaries for staff
- Introducing new products or services, increased marketing activities and improved customer service to drive sales.
Front Office (Secretary)
Giaja Limited
- Handling multiple clients with varying needs and differing deadlines
- Microsoft excel comma delimited (csv) data format
- Filing KRA returns for rental, income and value added tax
- Improved office operations by automating client correspondence, record tracking and data communications
- Actively listened to customers, handled concerns quickly and escalated major issues to the manager
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Optimized organizational systems for payment collections, deposits and recordkeeping
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Developed internal requirements and standards to minimize regulatory risks and liability across programs
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Used coordination and planning skills to achieve results according to schedule
- Adhered to social distancing protocols and wore mask or face shield
- Improved operations through consistent hard work and dedication
- Handled Number calls and emails per day to address customer inquiries and concerns.
Attachee
Nairobi County Government
01.2020 - 01.2021
- Updating staff database
- Compiling weekly and monthly staff returns and reports
- Receiving and recording leave application
- Receiving and recording of minutes
- Public relation consultancy
- Project implementation and performance appraisals
- Resolved conflicts and negotiated mutually beneficial agreements between parties
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Prepared variety of different written communications, reports and documents
- Created plans and communicated deadlines to complete projects on time
- Managed team of employees, overseeing hiring, training and professional growth of employees
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Education
Bachelor of Business (Human Resource Management) -
KENYATTA UNIVERSITY
KIAMBU COUNTY 06.2024 - Current
Certificate in leadership and mentorship - Human Resources Management
KENYATTA UNIVERSITY
Kiambu, 13 07.2022 - 06.2021
Diploma in Human Resource Management - undefined
KENYATTA UNIVERSITY
Kenya Certificate of Secondary Education - undefined
NG’ARARIA GIRLS HIGH SCHOOL
Kenya certificate of primary school - undefined
SHALOM ACADEMY
Skills
Ability to act in a courteous and professional manner at all times
Leadership: Have the ability to assemble and lead a team
Commit to excellence: Committed to always do my best
Results-driven: Always strive to achieve targets
Problem-solving: Usually take a logical and systematic approach to solving problems
Avid learner: Committed to improving my skills such as learning new ideas
Decision-making: Ability to make sound decisions using logic and reasoning
Analytical: Have the ability to draw logical conclusions from data
Outstanding skills in research and data management
Excellent listening skills and answering enquires from customers and solving client’s complaints in timely and professional manner
Interpersonal kills-Establishing good working relationship with people at all level
Excellent organizational and research skills
Excellent written and verbal communication Skills
Ability to work under minimum supervision
Ability to maintain confidentiality and discretion when dealing with people
Dependable, flexible and good time manager
Ability to perform basic addition, subtraction, multiplication and division calculations
Ability to work effectively under pressure or deadlines
Ability to work in a fast-paced, changing environment
Ability to act in a courteous and professional manner at all times
Personal Information
- Gender: Female
- Nationality: Kenyan
- Marital Status: Single
References
- MADAM WANYOIKE, KENYATTA UNIVERSITY, 0722841714
- PRISCILLA MWENDE, KENYATTA UNIVERSITY, 0721763601
- TERESIA KAMICHA, PRINCIPAL, NG’ARARIA GIRLS, 0722338730
Timeline
Bachelor of Business (Human Resource Management) -
KENYATTA UNIVERSITY
06.2024 - Current
Certificate in leadership and mentorship - Human Resources Management
KENYATTA UNIVERSITY
07.2022 - 06.2021
Attachee
Nairobi County Government
01.2020 - 01.2021
Assistant Human Resource Manager
Premier Motor Spares Limited
HR / Administrative Assistant
Bhekams Traders Limited
Front Office (Secretary)
Giaja Limited
Diploma in Human Resource Management - undefined
KENYATTA UNIVERSITY
Kenya Certificate of Secondary Education - undefined
NG’ARARIA GIRLS HIGH SCHOOL
Kenya certificate of primary school - undefined
SHALOM ACADEMY