Sports
Chrishany Kiarie
International Relations & Marketing Liaison
Summary
Versatile professional with a track record of enhancing brand awareness at Posh IT Limited through innovative marketing strategies. Excelled in customer service and diplomatic etiquette, demonstrating exceptional communication and problem-solving skills. Proven ability to collaborate effectively, achieving significant improvements in client relations and intercultural communication.
Overview
5
5
years of professional experience
9
9
years of post-secondary education
4
4
Languages
Work History
Marketing Assistant
Posh IT Limited
01.2024 - Current
- Tracked marketing efforts to monitor results in real-time.
- Generated leads through phone calls, emails and face-to-face interactions.
- Input new data, updated old records and cross-checked information to keep marketing database up-to-date.
- Maintained documentation, detailing assignments, in-progress work and completed project milestones.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Compiled product, market, and customer data to generate informed sales and profit projections.
- Conducted thorough research to construct creative and fresh ideas.
- Compiled product and customer data to generate informed profit projections.
- Assisted in growing customer database through lead generation tactics like landing page optimization or targeted online advertising campaigns.
Foreign Service Officer Intern
Ministry Of Foreign & Diaspora Affair
01.2023 - 12.2023
- Contribute to meticulous research and critical thinking for the planning
and organization of events. - Create registry forms, draft programs, and coordinate with
stakeholders for smooth event execution. - Fulfilled secretariat duties by writing comprehensive reports,
participating in protocol activities, and ensuring the smooth
flow of events. - Protocol duties in high-ranking officials and dignitaries during
events. - Draft official documents, including letters, memos, and note verbals.
- Ensure accuracy, adherence to protocol, and timely delivery for effective communication.
- Manage the recording and dispatching of mail to streamline
communication within the directorate. - Contribute to the efficient functioning of the Foreign Service
Academy. - Liaised with government officials and international organizations.
Customer Service Representative
Global Threats Solutions Limited
01.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Financial Advisor
Sanlam Life Insurance
08.2019 - 05.2020
- Maintained high standards of customer service by building relationships with clients.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Created detailed reports for management to track performance and sales.
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
Certificate - Artificial Intelligence Career Essentials
ALX Kenya
Nairobi 03.2024 - 06.2024
Diploma - International Relations And Diplomacy
Zetech University
Nairobi, Kenya 05.2021 - 11.2023
Certificate - Information Technology
Jomo Kenyatta University of Science And Technology
Juja 09.2018 - 09.2019
High School Diploma -
Kirwara High School
Gatanga, Kenya 02.2011 - 11.2015
Skills
Interests
Government & Politics
Travel
Community Involvement
Culture and Language Learning
Timeline
Certificate - Artificial Intelligence Career Essentials
ALX Kenya
03.2024 - 06.2024
Marketing Assistant
Posh IT Limited
01.2024 - Current
Foreign Service Officer Intern
Ministry Of Foreign & Diaspora Affair
01.2023 - 12.2023
Customer Service Representative
Global Threats Solutions Limited
01.2022 - 12.2022
Diploma - International Relations And Diplomacy
Zetech University
05.2021 - 11.2023
Financial Advisor
Sanlam Life Insurance
08.2019 - 05.2020
Certificate - Information Technology
Jomo Kenyatta University of Science And Technology
09.2018 - 09.2019
High School Diploma -
Kirwara High School
02.2011 - 11.2015
Similar Profiles
Abdullah MaroofAbdullah Maroof
OFFICE ASSISTANT at Now PoshOFFICE ASSISTANT at Now Posh
Alexandra GrubanovAlexandra Grubanov
Brand Ambassador at Posh PromotionsBrand Ambassador at Posh Promotions
Jai Pal SinghJai Pal Singh
Team Member at Posh Nights PTY LTDTeam Member at Posh Nights PTY LTD