CHRIS HANI MOCHOGE
Hotelier
Summary
assionate and results-oriented Food and Beverage (F&B) Manager with a proven track record of delivering exceptional dining experiences and driving revenue growth in the hospitality industry. Skilled in strategic planning, team leadership, and operational management.Personable and self-driven professional with experience working in kitchen and people management, food safety and beverage management. He has an impeccable record in inventory, food handling, sanitation safety and managing effective and winning teams. Service-focused Customer Service Representative dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
6
6
years of professional experience
Work History
F&B Manager
mama rocks gourmet burgers
2 2023 - Current
- Directed all aspects of F&B operations, including restaurant, bar, banquets, and room service, to ensure high-quality service standards and guest satisfaction.
Developed and implemented strategic plans to optimize revenue, increase profitability, and control costs while maintaining the highest levels of food and beverage quality.
Led and motivated a diverse team of staff members, including servers, bartenders, chefs, and support staff, through effective training, coaching, and performance management.
Implemented innovative marketing and promotional initiatives to attract new customers, enhance brand awareness, and drive repeat business.
Established and maintained strong vendor relationships to negotiate favorable terms, secure quality products, and minimize expenses.
Monitored industry trends, customer feedback, and competitive activity to identify opportunities for improvement and innovation in F&B offerings and services.
KITCHEN AND SERVICE SUPERVISOR
mama rocks gourmet burgers
03.2022 - Current
- Training line cooks and servers and assisting where needed
- Appraise staff performance and provide feedback
- Accurately monitor food stocks and place orders
- Ensure the service team delivers superior service and maximizes customer satisfaction
- Promote the brand in the local community through word of mouth
- Create a detailed report on weekly monthly and annual revenues and expenses
- Meet deadlines as given by the restaurant manager
- Directs food presentation
- Ensuring the kitchen operates in a timely way that meets quality standards.
SUPERVISOR
Maasai Beach Resort
02.2020 - 12.2020
- Assisted the F&B Manager in overseeing daily operations, including staff scheduling, inventory management, and cost control measures, to optimize efficiency and productivity.
- Coordinated and executed special events, private parties, and catering services, ensuring seamless execution and exceeding guest expectations.
- Implemented training programs and conducted regular staff meetings to ensure consistent service standards, product knowledge, and adherence to company policies and procedures.
- Conducted regular inspections of F&B outlets to maintain cleanliness, safety, and compliance with health and sanitation regulations.
- Collaborated with the culinary team to develop and update menus, special promotions, and seasonal offerings to meet customer preferences and market demands.
COMMIS CHEF
Amani Tiwi Beach Resort
09.2018 - 12.2019
- Monitors kitchen equipment and reports issues to my superiors
- Continually develop culinary knowledge to produce high-quality meals
- Measure, mix, and prepare meal ingredients, sauces, and seasonings
- Wash, chop, and cut fruit, meat, and vegetable items
- Assesses inventory and request resupply when necessary
- Plate meal items under the chef de partie's supervision
- Contributed to recipe development and created dishes consistent with existing menu items
- Grilled, fried, sautéed and used other cooking methods to prepare specified dishes and adhere to recipes
- Managed storage and rotation of perishable food items and followed schedules to minimize waste
- Checked quality of incoming ingredients against kitchen standards.
Education
KENYA CERTIFICATE OF SECONDARY - undefined
St peters mumias boys high school
MASTER IN BUSINESS ADMINISTRATION - STRATEGIC MANAGEMENT -
Jomo Kenyatta University of Science and Technology
BACHELOR OF SCIENCE - ECOTOURISM AND HOSPITALITY MANAGEMENT -
Egerton University
NAKURUSkills
Writing and Editing - Advanced
undefinedAffiliations
tourism student association of kenya
Awards
- Best supporting team member - MAMA ROCKS GOURMET BURGERS, 2022
- Moat improves staff - Amani Tiwi Beach Resort, 2019
References
George Wambua, Restaurant Manager, Mama Rocks Gourmet Burgers, 0790906155, georgewambua@mamarocksburgers.com
Volunteer Experience
Volunteer at St Johns Ambulance
Accomplishments
Best supporting team memberMAMA ROCKS GOURMET BURGERS, 2022
Most improves staff- Amani Tiwi Beach Resort- 2019
Timeline
KITCHEN AND SERVICE SUPERVISOR
mama rocks gourmet burgers
03.2022 - Current
SUPERVISOR
Maasai Beach Resort
02.2020 - 12.2020
COMMIS CHEF
Amani Tiwi Beach Resort
09.2018 - 12.2019
F&B Manager
mama rocks gourmet burgers
2 2023 - Current
KENYA CERTIFICATE OF SECONDARY - undefined
St peters mumias boys high school
MASTER IN BUSINESS ADMINISTRATION - STRATEGIC MANAGEMENT -
Jomo Kenyatta University of Science and Technology
BACHELOR OF SCIENCE - ECOTOURISM AND HOSPITALITY MANAGEMENT -
Egerton University
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