Summary
Overview
Work History
Education
Skills
Timeline
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Chris H. Muchemi

Child Behavioral Psychologist And Counselor, Humanitarian, Customer Relation, Research And Data Analyst
Nairobi

Summary

Dynamic business data and system analyst with a proven track record of enhancing business systems to drive efficiency and effectiveness. Expertise in collaborating with teams to test, implement, and refine solutions that align with evolving business needs, supported by strong research, reporting, and communication skills developed over two years of dedicated service. Compassionate social worker skilled in establishing rapport with diverse populations, particularly at-risk youth and individuals affected by gender-based violence, utilizing a non-judgmental approach to foster trust and support. Committed to continuous learning and professional development, bringing a blend of analytical thinking, customer service excellence, and organizational prowess to every role.

Overview

11
11
years of professional experience

Work History

USAID

USAID and Catholic Relief Services
11.2023 - 01.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Participated in 15 or more humanitarian assistance missions, fostering positive relationships between local populations and coalition forces.
  • Led 15 or more successful humanitarian assistance efforts, providing critical aid to communities impacted by natural disasters or conflicts.
  • Enabled 10 or more successful humanitarian assistance missions by constructing essential community infrastructure, such as schools, clinics, and water purification systems.
  • Coordinated humanitarian assistance efforts during disaster relief operations, delivering aid efficiently to affected communities.
  • Coordinated humanitarian assistance initiatives, providing support to vulnerable populations in times of crisis.
  • I participated in numerous humanitarian assistance missions abroad, delivering aid to populations affected by natural disasters or conflict situations.
  • Participated in humanitarian assistance missions, delivering critical aid supplies to disaster-stricken communities.
  • Managed time wisely during peak periods for seamless customer assistance, without compromising quality service delivery.
  • Promoted a positive work environment by maintaining open lines of communication with team members, offering assistance when needed, and contributing to overall shop morale.

Customer and Business System Specialist Manager

PUCHBI Enterprises Limited
01.2020 - 10.2023
  • Delivered product demonstrations and sample applications, raising exposure of key brands
  • Arranged merchandise to present visually appealing displays and attract clientele
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs
  • Leveraged data and analytics to make informed decisions and drive business improvements
  • Controlled resources and assets for department activities to comply with industry standards and government regulations
  • Planned, created, tested, and deployed a system life cycle methodology to produce high-quality systems to meet and exceed customer expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules, and monitored performance.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities
  • Protect store assets and inventory via loss prevention procedures.
  • Applied merchandising and housekeeping procedures, adhering to corporate and brand standards
  • Maintained up-to-date documentation for all implemented systems, facilitating knowledge transfer, and easy reference.
  • Developed customized reports to support decision-making processes, and drive business growth.
  • Liaised with vendors on system upgrades, integrations, and technical support matters for optimal performance.
  • Performed comprehensive testing on new systems prior to deployment, ensuring accuracy and functionality alignment with requirements.
  • Optimized data integrity through consistent monitoring and maintenance of business systems.
  • Gathered, reviewed, and reported on findings.
  • Trained 30 business personnel in the use of systems.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Offered input for complex documents to support client-ready final versions.

Communication Advocacy and Social Policy

United Nations
01.2019 - 11.2019
  • Organized supporting documentation for individuals under evaluation, and coordinated paperwork transfers to correct staff members.
  • I attended meetings with the Social Protection and Energy for Impact, along with other beneficiaries such as Somali Aid and Busara, regarding the lighting process through solar panels.
  • The discussion was focused on coming up with solutions to problems that were encountered during the sensitization period of the solar panel.
  • Supporting the Social Policy Department to develop a contact list for the planned poverty analysis meeting in KENBS.
  • I attended meetings with the Social Protection at Development Pathways to discuss the activity follow-up and the rollout that was to be done in Kakamega in Vihiga County for the Boresha Afya Mama Na Mtoto.
  • Collection of data and analysis on public policy and disseminating research findings to a wide range of stakeholders with the help of the Kenya Institute for Public Policy Research and Analysis.
  • Conducting objective research and analysis on public policy issues, and coming up with possible or alternative solutions.
  • Supporting in program monitoring, checklist, and reconciliation of the Kakamega and Vihiga County liquidation for social protection.
  • Worked effectively with fellow team members
  • Boosted audience engagement with the creation of compelling content for various digital platforms.
  • Oversaw social media presence, and aligned posts to include branding and trending ideas.
  • Enhanced brand visibility by developing and implementing comprehensive social media strategies.
  • Cultivated relationships with key industry influencers, expanding the company's reach within target markets.

Social Work Case Manager and Data Analyst

Kwetu Home Of Peace
01.2015 - 12.2018
  • Maintained regular contact with clients by calling and visiting clients' homes
  • Formulated treatment plan strategies with multidisciplinary teams to provide a comprehensive and continuous care plan.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification
  • Facilitated group therapy sessions to build supportive, communicative client networks
  • Advocated for clients to assure respected rights and wishes.
  • Updated client documentation for accurate, compliant, and current records.
  • Conducted 65 home visits to assess the living environment and facilitate access to necessary resources.
  • Assisted clients in identifying community resources and connecting with appropriate services
  • Facilitated psychoeducational classes to help clients develop life skills
  • Developed and maintained strong relationships with community resources for successful referrals
  • Assisted clients in developing and setting realistic goals to promote positive change
  • Implemented community outreach programs to promote mental health awareness
  • Increased community engagement by connecting clients to appropriate resources, and social activities.
  • Promoted self-advocacy skills among clients by providing information, tools, and encouragement to make informed decisions.
  • Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
  • Mitigated crisis situations through active listening, de-escalation techniques, and timely intervention, where needed.
  • Conducted outreach activities to engage local stakeholders in programs.
  • Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
  • Facilitated peer support groups to help clients connect with others
  • Provided crisis counseling and intervention services to clients in emergency situations
  • Evaluated clients' social, emotional, and psychological needs to create treatment plans.
  • Utilized evidence-based practices to provide effective interventions for clients
  • Facilitated group therapy sessions to help clients develop coping skills and improve communication
  • Documented client progress and activities in accordance with agency policies and procedures
  • Educated clients and families on mental health, wellness, and recovery topics.
  • Collaborated with other professionals to plan and coordinate care for clients
  • Worked and engaged with kids with special needs to come up with ways to make them feel part of other children
  • Interviewed clients, families, or groups to assess situations, limitations, and issues, and implement services to address needs.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards, and facilitating informed decision-making by team members.
  • Updated client documentation for accurate, compliant, and current records.
  • Increased client engagement in treatment plans by building trusting relationships through empathetic listening, and consistent support.
  • Enhanced community outreach efforts for better service accessibility, and increased program enrollment.
  • Monitored clients' progress, and adapted treatment plans to meet changing needs.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Supervised interns or junior staff members, providing direction on best practices in social work, and contributing to their professional growth as practitioners.
  • Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
  • Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
  • Championed mental health literacy within the community through public presentations on various topics related to social work practice.

Data Input and Analysis And Junior Social Worker

Thomas Barnardo's Children's Home
01.2014 - 12.2014
  • Streamlined more than 500 data entry processes for increased efficiency and reduced errors.
  • Participated in cross-functional teams to ensure seamless integration of new software systems into existing workflows.
  • Conducted regular audits on entered data to proactively identify discrepancies, and implement corrective actions as necessary.
  • Spearheaded a comprehensive review of current work processes, identifying opportunities for improvement in efficiency, and output quality standards.
  • Developed customized templates for efficient data input in various formats, streamlining workflow processes.
  • Played a key role in the successful migration of company data to a new system, ensuring minimal downtime and loss of valuable information.
  • Enhanced data accuracy by implementing thorough quality control measures on inputted information.
  • Reduced manual entry errors by advocating for the implementation of automated tools that enhanced overall accuracy rates.
  • Ensured data confidentiality through strict adherence to security protocols and guidelines.
  • Supported clients and families with empathy and compassion during difficult times.
  • I educated a couple of families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Developed and facilitated support groups, promoting healthy coping skills and fostering peer connections among participants.
  • Updated more than 1,000 client documentation records for accuracy, compliance, and currency.

Education

Bachelor of Arts - Cognitive, Behavioral And Counseling Psychology

United States International University
Nairobi, Nairobi Province, Kenya
04.2001 -

A LEVELS - Business, Psychology And Sociology

Rusinga International School
Nairobi, Nairobi Province, Kenya
08-2013

Associate of Applied Science - Computer And Information Sciences

Zetech College
Nairobi
12-2011

Business Administration And Management

St. Austin International Academy
Nairobi
04.2001 -

Skills

Research methodology and analysis

Timeline

USAID

USAID and Catholic Relief Services
11.2023 - 01.2025

Customer and Business System Specialist Manager

PUCHBI Enterprises Limited
01.2020 - 10.2023

Communication Advocacy and Social Policy

United Nations
01.2019 - 11.2019

Social Work Case Manager and Data Analyst

Kwetu Home Of Peace
01.2015 - 12.2018

Data Input and Analysis And Junior Social Worker

Thomas Barnardo's Children's Home
01.2014 - 12.2014

Bachelor of Arts - Cognitive, Behavioral And Counseling Psychology

United States International University
04.2001 -

Business Administration And Management

St. Austin International Academy
04.2001 -

A LEVELS - Business, Psychology And Sociology

Rusinga International School

Associate of Applied Science - Computer And Information Sciences

Zetech College

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Chris H. MuchemiChild Behavioral Psychologist And Counselor, Humanitarian, Customer Relation, Research And Data Analyst