Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
References
Timeline
Receptionist
Chrisantus nalianya

Chrisantus nalianya

Shianda

Summary

Dynamic professional with extensive experience at V2x, excelling in guest relations and attention to detail. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining high standards in housekeeping and equipment maintenance, ensuring a safe and welcoming environment for all guests.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Housekeeper

V2x
Al Asad
08.2023 - 05.2025
  • Inspected guest rooms after cleaning to ensure they were presentable.
  • Followed safety procedures when handling hazardous materials.
  • Ensured that all health standards were met during cleaning operations.
  • Changed bed linens and towels, tidied up rooms.
  • Reported any maintenance issues or damage to supervisors immediately.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Responded to requests from guests regarding housekeeping needs.
  • Emptied trash receptacles throughout the property.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Requested maintenance orders to fix non-working equipment and address room damage.

Fitness Equipment Maintenance Technician

V2x
Doha
02.2022 - 08.2023
  • Performed routine maintenance, testing and calibration of medical equipment.
  • Monitored inventory levels for spare parts used in repair work and placed orders for additional items when required.
  • Provided technical support to staff members regarding use of the medical equipment.
  • Ordered replacement parts or supplies needed for repairs or preventive maintenance tasks.
  • Conducted preventative maintenance on a variety of medical equipment.
  • Followed detailed instructions from manufacturer's manuals when performing repairs on complex pieces of equipment.
  • Maintained up-to-date records of all maintenance activities performed on the equipment.
  • Performed tests to verify accuracy following any repairs made on an item prior to returning it back into service.

Restaurant Waiter

Java house
Nairobi
01.2019 - 01.2022
  • Checked on guests during meals to ensure satisfaction with each course.
  • Assisted guests with making food and beverage selections.
  • Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
  • Delivered food to tables in a timely manner while ensuring correct temperatures were maintained.
  • Resolved customer complaints in a polite manner according to company policy.
  • Cleared dishes between courses, refilled drinks as necessary and served any requested condiments or accompaniments.
  • Greeted customers, provided menus and answered questions about menu items.
  • Maintained cleanliness throughout the dining area during shift; wiped down tables after each seating period.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Informed customers about specials, upselling additional food and drink items.

Security Guard Supervisor

Citadell security company
Nairobi
03.2017 - 12.2018
  • Provided guidance to subordinates on resolving complex issues related to security operations.
  • Supervised and coordinated the activities of security guards while ensuring compliance with established policies and procedures.
  • Managed the scheduling of personnel shifts, vacations, sick days and overtime requirements for team members.
  • Maintained accurate records of incidents and completed daily reports detailing patrol activities.
  • Responded quickly and effectively in emergency situations involving threats against individuals or property damage.
  • Participated in meetings with upper management in order to discuss security-related topics such as budgeting concerns or upcoming projects.
  • Conducted investigations regarding potential violations of security regulations or safety protocols.
  • Dispatched officers according to calls received from alarm companies or other sources reporting suspicious activity.
  • Trained newly hired personnel on operational guidelines as well as safety practices associated with their duties.

Laundry Attendant

Dyncorp
Kandahar
06.2012 - 10.2015
  • Separated whites from colors during the sorting process.
  • Measured correct amount of chemicals required for each load.
  • Monitored washing machine cycles to ensure proper treatment of fabrics.
  • Inspected linen for tears or stains and treated them accordingly.
  • Kept work area neat, clean and organized at all times.
  • Ensured that all wash loads are balanced before starting the cycle.
  • Provided excellent customer service at all times.
  • Assisted customers with their inquiries regarding laundry services.
  • Assisted with additional housekeeping tasks during staffing shortages.
  • Folded clean laundry and placed into stacks in specified areas for distribution.

Education

High School Diploma -

St Theresa's Bumini High School
Mumias
11-2006

GED -

Eshiakhulo Primary School
Mumias
11-2002

Bachelor of Arts - Art Education

Kenyatta University
Nairobi

Skills

  • Guest relations
  • Attention to detail
  • Effective communication
  • Problem solving
  • Team collaboration
  • Hardworking
  • Exceptional communicator

Languages

Swahili
First Language
English
Advanced (C1)
C1

Certification

  • Pest control
  • Cpr and first aid
  • House keeping

Accomplishments

  • Dyncorp award
  • V2x award

References

References available upon request.

Timeline

Housekeeper

V2x
08.2023 - 05.2025

Fitness Equipment Maintenance Technician

V2x
02.2022 - 08.2023

Restaurant Waiter

Java house
01.2019 - 01.2022

Security Guard Supervisor

Citadell security company
03.2017 - 12.2018

Laundry Attendant

Dyncorp
06.2012 - 10.2015

High School Diploma -

St Theresa's Bumini High School

GED -

Eshiakhulo Primary School

Bachelor of Arts - Art Education

Kenyatta University

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