Chris Hanni Muchemi
Child Behavioral Psychologist And Counselor, Research And Data Analyst
Nairobi
Summary
Skilled business data and system analyst with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over two year career. Dedicated Social Worker providing exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds. Passionate about building trust and rapport with at-risk youth, persons with disabilities and children who have undergone Gender Base Violence through non-judgmental approach, patient demeanor and compassionate interpersonal skills. Skillful in needs evaluation, treatment planning and facilitating group or individual counseling sessions.
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Organized and efficient Data Entry Clerk with 4 years of experience in data organization, proofreading and word processing. Multi-talented in smoothly handling office administration support tasks. Team player works to support group efforts to meet critical deadlines.
Overview
11
11
years of professional experience
Work History
Business System Specialist and Beauty Manager
PUCHBI Enterprises Limited
01.2020 - Current
- Delivered product demonstrations and sample applications, raising exposure of key brands
- Arranged merchandise to present visually appealing displays and attract clientele
- Boosted satisfaction and repeat business by recommending products in alignment with customer needs
- Leveraged data and analytics to make informed decisions and drive business improvements
- Controlled resources and assets for department activities to comply with industry standards and government regulations
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations
- Assisted in organizing and overseeing assignments to drive operational excellence
- Evaluated employee performance and conveyed constructive feedback to improve skills
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Established team priorities, maintained schedules and monitored performance
- Streamlined and monitored quality programs to alleviate overdue compliance activities
- Protected store assets and inventory via loss prevention procedures
- Applied merchandising and housekeeping procedures, adhering to corporate and brand standards
- Maintained up-to-date documentation for all implemented systems, facilitating knowledge transfer and easy reference.
- Developed customized reports to support decision-making processes and drive business growth.
- Liaised with vendors on system upgrades, integrations, and technical support matters for optimal performance.
- Performed comprehensive testing on new systems prior to deployment, ensuring accuracy and functionality alignment with requirements.
- Optimized data integrity through consistent monitoring and maintenance of business systems.
- Gathered, reviewed and reported on findings.
- Trained business personnel in use of systems.
- Collaborated with upper management to drive strategy and implement new processes.
- Offered input for complex documents to support client-ready final versions.
Communication Advocacy and Social Policy
United Nations
01.2019 - 11.2019
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members
- Attended meetings with the Social Protection with the Energy for impact with other beneficiaries such as Somali Aid and Busara on the lighting process through solar panels
- The discussion was coming up with solutions to problems that were encountered during the sensitization period of the solar panel
- Supporting Social Policy Department to develop a contact list for the planned poverty analysis meeting in KENBS
- Attended meetings with the Social Protection at development pathways to discuss on Activity follow up and the roll out that was to be done in Kakamega in Vihiga County for the Boresha Afya Mama Na Mtoto
- Collection of data and analysis on Public Policy and disseminating in research findings to a wide range of stakeholders with the help of the Kenya Institute for Public Policy Research And Analysis
- Conducting objective research and analysis on public policy issues and coming up with possible or alternative solutions
- Supporting in Programme Monitoring Checklist and reconciliation of the Kakamega, Vihiga County liquidation for the Social Protection
- Worked effectively with fellow team members
- Boosted audience engagement with the creation of compelling content for various digital platforms.
- Oversaw social media presence and aligned posts to include branding and trending ideas.
- Enhanced brand visibility by developing and implementing comprehensive social media strategies.
- Cultivated relationships with key industry influencers, expanding the company''s reach within target markets.
Social Work Case Manager and Data Analyst
Kwetu Home Of Peace
01.2015 - 12.2018
- Maintained regular contact with clients by calling and visiting clients' homes
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan
- Helped clients develop new coping mechanisms and techniques to drive behavior modification
- Facilitated group therapy sessions to build supportive, communicative client networks
- Advocated for clients to assure respected rights and wishes
- Updated client documentation for accurate, compliant and current records
- Conducted 65 home visits to assess living Environment and facilitate access to necessary resources
- Assisted clients in identifying community resources and connecting with appropriate services
- Facilitated psychoeducational classes to help clients develop life skills
- Developed and maintained strong relationships with community resources for successful referrals
- Assisted clients in developing and setting realistic goals to promote positive change
- Implemented community outreach programs to promote mental health awareness
- Increased community engagement by connecting clients to appropriate resources and social activities.
- Promoted self-advocacy skills among clients by providing information, tools, and encouragement to make informed decisions.
- Enhanced client well-being by conducting comprehensive assessments and developing tailored care plans.
- Mitigated crisis situations through active listening, de-escalation techniques, and timely intervention where needed.
- Conducted outreach activities to engage local stakeholders in programs.
- Provided actionable insights through comprehensive reports and dashboards, supporting strategic initiatives.
- Facilitated peer support groups to help clients connect with others
- Provided crisis counseling and intervention services to clients in emergency situations
- Evaluated clients' social, emotional and psychological needs to create treatment plans
- Utilized evidence-based practices to provide effective interventions for clients
- Facilitated group therapy sessions to help clients develop coping skills and improve communication
- Documented client progress and activities in accordance with agency policies and procedures
- Educated clients and families on mental health, wellness and recovery topics
- Collaborated with other professionals to plan and coordinate care for clients
- Worked and engaged with kids with special needs to come up with ways to make them feel part of other children
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Updated client documentation for accurate, compliant and current records.
- Increased client engagement in treatment plans by building trusting relationships through empathetic listening and consistent support.
- Enhanced community outreach efforts for better service accessibility and increased program enrollment.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
- Built strong, trust-based relationships with clients, facilitating effective support and advocacy.
- Conducted home visits to assess living conditions and provide in-situ support, improving client safety and well-being.
- Championed mental health literacy within the community through public presentations on various topics related to social work practice.
Data Input and Analysis
Thomas Barnardo's Children's Home
01.2014 - 12.2014
- Streamlined data entry processes for increased efficiency and reduced errors.
- Participated in cross-functional teams to ensure seamless integration of new software systems into existing workflows.
- Conducted regular audits on entered data to proactively identify discrepancies and implement corrective actions as necessary.
- Spearheaded a comprehensive review of current work processes, identifying opportunities for improvement in efficiency and output quality standards.
- Developed customized templates for efficient data input in various formats, streamlining workflow processes.
- Played a key role in the successful migration of company data to a new system, ensuring minimal downtime and loss of valuable information.
- Enhanced data accuracy by implementing thorough quality control measures on inputted information.
- Reduced manual entry errors by advocating for the implementation of automated tools that enhanced overall accuracy rates.
- Ensured data confidentiality through strict adherence to security protocols and guidelines.
Education
A LEVELS - Psychology and Sociology
Rusinga School
09.2011 - 07.2013
Bachelor of Arts - Cognitive, Behavioral And Counseling Psychology
United States International University
Nairobi, Nairobi Province, Kenya 09.2013 - 04.2018
O LEVELS -
St. Austin Academy
09.2010 - 06.2012
Associate of Applied Science - Computer And Information Sciences
Zetech College
Kenya, Nairobi 04.2001 -
Skills
Production support
Research and analysis
Case management
Referrals and networking
Skilled community-based case manager
Compassionate
Confidential case documentation
Process documentation
Documentation
Report preparation
Solution implementation
Data management
Data analytics
Report writing
Enhancement support
Teamwork and collaboration
Problem-solving abilities
Self motivation
Excellent communication
Team collaboration
Organizational skills
Adaptability
Analytical skills
Data analysis
Reliability
Data migration
Continuous improvement
Timeline
Business System Specialist and Beauty Manager
PUCHBI Enterprises Limited
01.2020 - Current
Communication Advocacy and Social Policy
United Nations
01.2019 - 11.2019
Social Work Case Manager and Data Analyst
Kwetu Home Of Peace
01.2015 - 12.2018
Data Input and Analysis
Thomas Barnardo's Children's Home
01.2014 - 12.2014
Bachelor of Arts - Cognitive, Behavioral And Counseling Psychology
United States International University
09.2013 - 04.2018
A LEVELS - Psychology and Sociology
Rusinga School
09.2011 - 07.2013
O LEVELS -
St. Austin Academy
09.2010 - 06.2012
Associate of Applied Science - Computer And Information Sciences
Zetech College
04.2001 -
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