Summary
Overview
Work History
Education
Skills
Timeline
Key Skills and Competencies
Core Competencies
References
Generic

CHRIS GATHIRU NDERITU

Nairobi

Summary

Dynamic and results-oriented individual with a proven track record of exceeding sales targets and driving revenue growth in competitive markets. Motivated and personable graduate with strong experience in hospitality, security, and technical roles across high-pressure environments. Skilled in customer service, communication, cleanliness, and team support—key qualities for barista roles. Known for being adaptable, fast-learning, and detail-oriented. Eager to bring positive energy and excellent service to a coffee shop environment while mastering the craft of coffee preparation.

Overview

8
8
years of professional experience

Work History

Loss and Prevention officer

The Ritz Carlton Hotel, Doha
01.2023 - 12.2023
  • Surveillance and Monitoring: Conducting regular surveillance to prevent theft, vandalism, and unauthorized activities.
  • Security Measures Implementation: Implementing and enforcing security protocols to ensure the safety of guests, employees, and property.
  • Incident Response: Responding promptly to security incidents, including emergencies and alarms, to mitigate risks.
  • Coordination with Authorities: Collaborating with law enforcement agencies as needed to address security issues effectively.
  • Patrolling: Conducting routine patrols to maintain vigilance and detect potential security threats.
  • Staff Training: Training and educating staff on security procedures and emergency response protocols.
  • Record Keeping: Maintaining accurate records and reports of security incidents and activities.
  • Risk Assessment: Conducting regular inspections and assessments to identify and address security vulnerabilities.
  • Interdepartmental Collaboration: Working closely with other departments to improve overall security measures and procedures.
  • Professional Development: Staying informed about current security trends and practices to continually enhance security protocols.

A.C Technician

AL Udeid Air Base, Qatar
06.2022 - 01.2023
  • Installation: Installing new air conditioning systems according to specifications and manufacturer guidelines.
  • Maintenance: Performing regular maintenance checks on HVAC systems to ensure efficient operation and prevent breakdowns.
  • Repair: Diagnosing and repairing faults in HVAC systems, including electrical and mechanical components.
  • Troubleshooting: Identifying issues with HVAC systems through testing and inspection, then proposing effective solutions.
  • Service Calls: Responding to service calls from clients to address their HVAC issues promptly and professionally.
  • Customer Service: Providing excellent customer service by addressing client queries, explaining repairs, and offering maintenance tips.
  • Compliance: Ensuring compliance with safety standards and regulations during installations, repairs, and maintenance.
  • Documentation: Keeping detailed records of all maintenance and repair tasks performed on HVAC systems.
  • Team Collaboration: Collaborating with other technicians and contractors on larger installation or repair projects.
  • Continuous Learning: Staying updated with advancements in HVAC technology and attending training sessions as necessary.

Safety Manager

Qatar Chemicals, Qatar
10.2020 - 06.2022
  • Health and Safety Plans: Developing and implementing health and safety plans in accordance with legal guidelines and organizational policies.
  • Policy Development: Creating and enforcing safety policies and procedures to establish a culture of safety within the workplace.
  • Risk Assessment: Evaluating practices, procedures, and facilities to identify potential hazards and assess risks to mitigate them effectively.
  • Training and Education: Conducting training sessions and presentations on health and safety matters to educate employees and promote accident prevention.
  • Compliance Monitoring: Monitoring compliance with health and safety laws and regulations to ensure adherence and avoid penalties.
  • Incident Investigation: Investigating accidents, incidents, and near misses to determine root causes and implement corrective actions to prevent recurrence.
  • Safety Audits: Performing regular safety audits and inspections to identify deficiencies and recommend improvements in safety standards.
  • Emergency Preparedness: Developing emergency response plans and procedures to handle crises like fires, chemical spills, or natural disasters.
  • Safety Communication: Communicating safety policies, procedures, and updates to employees, management, and stakeholders effectively.
  • Documentation: Maintaining accurate records and documentation related to safety inspections, incidents, training sessions, and compliance activities.

Insurance Sales Agent

Centaur Insurance Brokers
12.2015 - 05.2018
  • Policy Administration: Assisting in the administration and processing of insurance policies for clients.
  • Customer Service: Providing support to clients by answering inquiries, resolving issues, and explaining insurance products.
  • Claims Processing: Assisting in the processing of insurance claims by gathering necessary information and documentation.
  • Documentation: Maintaining accurate records and documentation related to insurance policies, claims, and client interactions.
  • Underwriting Support: Assisting underwriters in evaluating insurance applications and determining coverage and premiums.
  • Client Communication: Communicating with clients, brokers, and insurance agents to facilitate policy renewals, updates, and adjustments.
  • Learning and Development: Participating in training sessions and educational programs to gain knowledge about insurance principles, regulations, and practices.
  • Administrative Support: Providing general administrative support such as data entry, filing, and scheduling appointments.

Education

Associate of Arts - Hospitality

Nairobi Bar School
Nairobi, Nairobi Province, Kenya
06-2025

Plant and heavy equipment operation - undefined

Institute of Applied Technology
10.2015

Kenya Certificate of Secondary Education - undefined

Gaichanjiru boys’ high school
12.2010

Kenya Certificate of Primary Education - undefined

Valley road primary school
12.2006

Skills

  • Passionate about coffee culture and customer satisfaction
  • Eager to learn espresso machine operation and latte art
  • Maintains a clean and organized workspace
  • Positive, punctual, and adaptable in fast-paced environments
  • Team leadership
  • Team collaboration
  • Effective communication

Timeline

Loss and Prevention officer

The Ritz Carlton Hotel, Doha
01.2023 - 12.2023

A.C Technician

AL Udeid Air Base, Qatar
06.2022 - 01.2023

Safety Manager

Qatar Chemicals, Qatar
10.2020 - 06.2022

Insurance Sales Agent

Centaur Insurance Brokers
12.2015 - 05.2018

Plant and heavy equipment operation - undefined

Institute of Applied Technology

Kenya Certificate of Secondary Education - undefined

Gaichanjiru boys’ high school

Kenya Certificate of Primary Education - undefined

Valley road primary school

Associate of Arts - Hospitality

Nairobi Bar School

Key Skills and Competencies

  • Customer Service & Guest Relations
  • Order Taking & Point of Sale (POS) Operation
  • Cleanliness & Food Safety Awareness
  • Coffee & Beverage Preparation (training interest)
  • Time Management & Multitasking
  • Attention to Detail
  • Communication & People Skills
  • Team Collaboration
  • Problem Solving Under Pressure

Core Competencies

  • Sales Skills
  • Customer Relationship
  • Management Negotiation Skills
  • Product Knowledge
  • Prospecting and Lead Generation
  • Communication Skills
  • Time Management
  • Problem-Solving
  • Team Collaboration
  • Adaptability
  • Document Preparation and Editing

References

Mary, Wandia, 

Phone: 0722631691, 

Jomich Enterprises

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