Christabel Onyango
Nairobi,
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Melbatech Solutions
Nairobi
10.2023 - Current
- Assist end-users with troubleshooting application errors, providing guidance on functionalities, and addressing compatibility issues.
- Prioritise and categorise payments and website incidents based on severity, urgency, and impact to facilitate effective resolution and ensure proper communication with end-users.
- Contribute to the development and maintenance of a knowledge base of support documentation.
Direct Sales Representative
KCB Group Limited
Nairobi
05.2023 - 09.2023
- Use excellent verbal and written skills through Microsoft Outlook and Teams platforms to pursue and engage customers daily in conversation and effectively determine their needs and requirements to recommend best banking products and services.
- Document and generate new user accounts of different banking products on the banking enterprise software.
Data Entry Specialist
Kenya National Examinations Council
Nairobi
01.2023 - 02.2023
- Adhered to strict data confidentiality policies to prevent information leakage.
- Documented data entry completions in corresponding application software.
Software Developer Intern
Impax Business Solutions Limited
Nairobi
07.2022 - 10.2022
- Employed the Agile Methodology to conduct research, design and develop 1 application extension solution for a grooming management system in Microsoft AL, which enabled centralized tracking of item sales and service costs in Microsoft Dynamics 365 Business Central.
- Used Microsoft Teams and Git/GitHub for code change management during development and to coordinate communication throughout the project lifecycle.
- Worked closely with development team of 3 members to identify and remove software bugs.
IT Support Intern
Universities Fund
Nairobi
11.2021 - 07.2022
- Assisted in managing and maintaining the organization's computer and network infrastructure, enterprise software and applications, 1 WordPress website and 3 social media portals.
- Recorded and resolved in-person and remote IT systems operational issues, escalating those that required administrative support to the supervisor.
- Assisted in setting up and managing user accounts for Microsoft 365, Windows Server 2016 Active Directory and Microsoft Dynamics 365 Business Central.
- Assisted in training and onboarding staff onto the Microsoft Dynamics Business Central ERP platform, which resulted in 100% transition from legacy systems used previously.
- Participated in the review and documentation of the organization's ICT policy.
- Implemented and maintained security systems and controls on IT systems and data management.
- Created user manuals and presentations for internal and external forums.
Volunteer
Technovations Girls Kenya
Kisumu
01.2021 - 04.2021
- Mentored a team of 5 through the requirements analysis and design processes of developing their mobile application system, in the Technovation Girls Challenge 2021 Cycle.
IT Help Desk Technician Apprentice
University of Nairobi
Nairobi
01.2020 - 03.2020
- Routinely inspected computers and network equipment for preventive and emergency maintenance needs on hardware, software and network equipment.
- Responded to and maintained records of requests related to computer support issues, escalating those that required administrative support to the supervisor.
- Diagnosed and resolved computer, network and printer issues.
- Assisted in developing training materials and conducting 2 training sessions on Advanced Microsoft Excel.
Data Analyst Apprentice
Kenya Revenue Authority
Nairobi
05.2018 - 08.2018
- Identified and analyzed user requirements, procedures and processes to design system optimization strategies.
- Collected, prepared and analyzed data to prepare forecasts and identify trends from company data.
- Assisted in report writing, presentation and documentation of meetings and internal forums.
IT Help Desk Technician Apprentice
Kenya Literature Bureau
Nairobi
07.2017 - 09.2017
- Supported the IT team in configuring and maintaining company hardware and software systems.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Assisted in the management of the Local Area Network (LAN) and Sage ACCPAC ERP.
Education
CyberGirls Fellowship 3.0 - Cybersecurity: Cloud Security
Cybersafe Foundation
Online10.2023
Professional Certificate - AWS Certified Cloud Practitioner
Azubi Africa
Online12.2022
Bachelor of Science - Informatics
Moi University
Uasin Gishu,12.2020
Skills
- Solid Communication
- Creative Problem Solving
- Solid Teamwork and Collaboration
- Proficiency in Python and Bash Scripting
- Application Development in Microsoft AL
- Cloud Services Configuration and Deployment in AWS, Microsoft Azure
- Self-management and Adaptability
- Research and Analysis
- Technical Documentation and Reporting
- Data Management and Analytics
- LAN Management
- Troubleshooting and Resolution of Hardware, Software and Network Issues
- IT Systems Performance Assessments and Maintenance
- Proficiency in Microsoft Office, Microsoft Dynamics 365 Business Central ERP, Ubuntu LTS, Windows Server 2016 AD
Certification
- AWS Certified Cloud Practitioner, Microsoft Azure Fundamentals
- Project Management using PRINCE2 Agile
Accomplishments
- Grooming Management System
https://github.com/Christabel951/AL/tree/main/PET
- Architecting a blog site on AWS
https://www.linkedin.com/pulse/architecting-blog-site-aws-christabel-onyango/?trackingId=Ry%2BkJt%2BupmeNTrqlL%2BI9%2BA%3D%3D
Languages
English
Proficient
C2
Interests
| ICT Support| Cloud Security | System Administration |
Timeline
Customer Service Agent
Melbatech Solutions
10.2023 - Current
Direct Sales Representative
KCB Group Limited
05.2023 - 09.2023
Data Entry Specialist
Kenya National Examinations Council
01.2023 - 02.2023
Software Developer Intern
Impax Business Solutions Limited
07.2022 - 10.2022
IT Support Intern
Universities Fund
11.2021 - 07.2022
Volunteer
Technovations Girls Kenya
01.2021 - 04.2021
IT Help Desk Technician Apprentice
University of Nairobi
01.2020 - 03.2020
Data Analyst Apprentice
Kenya Revenue Authority
05.2018 - 08.2018
IT Help Desk Technician Apprentice
Kenya Literature Bureau
07.2017 - 09.2017
CyberGirls Fellowship 3.0 - Cybersecurity: Cloud Security
Cybersafe Foundation
Professional Certificate - AWS Certified Cloud Practitioner
Azubi Africa
Bachelor of Science - Informatics
Moi University
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