Chinedu Christian
Customer Service Representative
Summary
Customer Service Representative with 5 years of experience handling high-volume inbound calls and outbound campaigns. Reduced escalated complaints through effective problem-solving, grovelling, upselling and process improvements while maintaining high customer satisfaction and accurate CRM.
Overview
3
3
years of professional experience
Work History
APPOINTMENT SETTER
HACO INDUSTRY
08.2025 - 08.2026
- Maintained accurate records of interactions, appointments, and lead status in CRM systems, facilitating timely follow-ups and reducing no-show rates.
- Screened and evaluated prospects based on rental requirements, budget, and location preferences, scheduling property tours and virtual consultations to enhance client engagement.
- Conducted outbound outreach to prospective tenants, property investors, and housing applicants to introduce available residential units, qualify interest, and generate leads.
- Maintained accurate scheduling records and updating the CRM system to ensure seamless follow- up and maximize conversion opportunities.
CUSTOMER SUPPORT SPECIALIST
FOOD-PLUS
05.2024 - 06.2025
- Enhanced customer satisfaction by providing timely and accurate information regarding products and services.
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and software systems.
- Documented customer interactions in CRM system, ensuring data accuracy and consistency for reporting purposes.
TELESALES SPECIALIST
SAVANNAH BEER
02.2023 - 04.2024
- Conducted outbound calls to generate leads and promote products effectively.
- Built rapport with customers to enhance sales opportunities and drive brand loyalty.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Collaborated with team members to develop effective sales strategies and improve performance.
Education
High School Diploma -
Kuduna State Polytechnic
KUDUNA STATE NIGERIA 04.2001 -
Skills
Persuasion Skills Attention to Detail
Technical Literacy Conflict Resolution Team Collaboration, Active listening
Salesforce CRM
Written Communication Customer Retention
Timeline
APPOINTMENT SETTER
HACO INDUSTRY
08.2025 - 08.2026
CUSTOMER SUPPORT SPECIALIST
FOOD-PLUS
05.2024 - 06.2025
TELESALES SPECIALIST
SAVANNAH BEER
02.2023 - 04.2024
High School Diploma -
Kuduna State Polytechnic
04.2001 -