Travelling
Cherono Chumo
OPERATIONS MANAGER
Nairobi,30
Summary
Reliable Operations Manager with over [Number] years of experience in bookkeeping, payroll and financial management. Motivational and inspiring team leader with expertise in scheduling, customer relationship management and inventory control. Resourceful and methodical self-starter.
Overview
24
24
years of professional experience
11
11
years of post-secondary education
Work History
Operations Manager
Co-operative Bank
01.2012 - 01.2019
- Overall day to day management of operations in the Bank including offering service to customers and managing staff..
- Key responsibilities
- Staff management to ensure smooth service delivery to customers
- Branch management.Responsible for ensure availability of all resources needed in the branch which included cash,systems and human resource
- Cost management.Ensuring operational efficiency within the reasonable costs without compromising on the quality of service
- Risk management.Ensurinv only authorized entries into the system
- Ensuring compliance to laid down Prudential nguidelines
- Ensuring every revenue due to the bank is recovered
- Preparation and submission of returnreturnsreturns on time as required.
- Saff training.Ensure all staff are trained in their areas of operation
- Deputize the branch manager with a lot of support
- Customer service management
- Bank systems management.
Customer service officer
Co-operative Bank
Nakuru, Rift Valley
01.2007 - 01.2012
- Account opening
- Card management
- Sale and purchase of shares
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Tracked results of various promotional campaigns by gathering feedback from customers and recommended areas of improvement.
Checker and Teller
Co-operative Bank
Kericho, Rift-Valley
01.1995 - 01.2004
- Assisting customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Informing customers about bank products and services.
- Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete.
- Maintaining and balancing cash drawers and reconciling discrepancies.
- Packaging cash and rolling coins to be stored in drawers or the bank vault.
High school teacher
TSC
KERICHO, KERICHO
01.1992 - 01.1995
- Evaluated students' academic and social growth, kept appropriate records and prepared progress reports to gauge performance.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
- Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.
- Inspired academic success based on belief that all students can achieve excellence, regardless of background.
- Utilized organized, methodical, and technical approach to teaching concepts.
- Established and communicated clear objectives for all educational activities.
- Taught mathematical skills and principles to high school students using real-world, application-based examples to maximize learning opportunities.
Education
High School Diploma -
KSTC, Kapkenda Girls
Elgeyo Marakwet 01.1987 - 11.1989
High School Diploma -
Moi High School Kabarak
Nakuru 01.1983 - 11.1987
Associate of Science - Diploma in Science Education
KENYA SCIENCE TRAINING COLLGE
NAIROBI 01.1990 - 11.1992
Skills
Budgeting and forecasting
Management information systems
Work flow planning
SAP expertise
Risk analysis and management
Cost reduction strategies
Book keeping
Affiliations
A successful banker with a wealth of experience in operations managers role.A committed individual to deliver in operational excellence and customer service excellence while ensuring customer satisfaction.Confident in managing and mitigating risks and issues whilst maintaining progress in line with the set guidelines.Able to lead teams to deliver results in line with provided guidelines.
Here expand upon the above with a more detailed summary of what you do. Include industry experience, skills, IT knowledge, qualifications etc. and try to show how your work benefits your employers. 3-5 lines will be about ri
Career summary
(If several months have passed since your redundancy – add this section here)
Nov 2019–to date
Has been engaged in personal projects.
Write a short and sharp explanation that describes what you have been doing since leaving your last employer. Focus on positive constructive activities such as personal projects, training or travelling.
Accomplishments
- Increased company savings by 80% through corporate consensus-building and cross-functional geographical team coordination and development.
- Reduced operational expenses by 60% by streamlining branch operations.
- Together with my branch manager opened a new branch and turned around the the branch within four months of opening in 2012.
- Earned the “Best Employer” Award in 2011 for a long great service rendered.
Interests
Reading
Social responsibility
Reading
Passionate about literature it makes me see the world through a different lens. Books have transformed my perspective towards the world and people in general. I hope most people would embrace reading to increase the communication capacity both in written and spoken language.
Timeline
Operations Manager
Co-operative Bank
01.2012 - 01.2019
Customer service officer
Co-operative Bank
01.2007 - 01.2012
Checker and Teller
Co-operative Bank
01.1995 - 01.2004
High school teacher
TSC
01.1992 - 01.1995
Associate of Science - Diploma in Science Education
KENYA SCIENCE TRAINING COLLGE
01.1990 - 11.1992
High School Diploma -
KSTC, Kapkenda Girls
01.1987 - 11.1989
High School Diploma -
Moi High School Kabarak
01.1983 - 11.1987