Chepkoech Anita
Entrepreneur
Nairobi
Summary
Dedicated, professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Reliable employee seeking position. Offering excellent communication and good judgment.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Entrepreneur
Urbancrescent Limited
Nairobi
11.2019 - Current
- Built business to 2000 customers by implementing effective marketing and customer engagement plans.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Set company culture, facilitated communication and built cohesion between team members.
- Evaluated suppliers to maintain cost controls and improve operations.
- Introduced new methods, practices and systems to reduce turnaround time.
- Mapped income generating strategies to grow revenue.
- Created and updated company digital presence to enhance marketing through professional website and optimized social media profiles.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Supervised daily operations of multi-million shilling operation.
- Strategically managed resources, milestones and budgets, saving thousands of shillings in expenses.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.
- Created and implemented aggressive action plan to address pressing cost control needs.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Drafted invoices for completed work.
- Interacted well with customers to build connections and nurture relationships.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Mitigated business risks by working closely with staff members and assessing performance.
- Trained new employees on proper protocols and customer service standards.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
CCTV Controller
Lavington Security Limited
Nairobi
05.2016 - 11.2019
- Carried out day-to-day duties accurately and efficiently.
- Handled 50 calls per day to address customer inquiries and concerns.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked flexible hours across night, weekend and holiday shifts.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
Bachelor Of Arts - Criminology, Criminal Justice And Public Safety
Karatina University
Nyeri County 09.2012 - 11.2016
Skills
Business planning
Timeline
Entrepreneur
Urbancrescent Limited
11.2019 - Current
CCTV Controller
Lavington Security Limited
05.2016 - 11.2019
Bachelor Of Arts - Criminology, Criminal Justice And Public Safety
Karatina University
09.2012 - 11.2016
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