Chelsea Melo
Founder | Project Manager
Mombasa, Mombasa District
Summary
Results-driven Project Manager & Business Strategist with a strong track record in operations, business development, and process optimization. Proven ability to scale businesses, increase revenue, and improve efficiency through data-driven decision-making, financial planning, and workflow automation. Skilled at leading cross-functional teams, securing high-value contracts, and driving measurable growth.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Founder & CEO
Fivestar Cleaners & Organizers
Mombasa, Coast
09.2022 - Current
- Reduced operational costs by 30% while maintaining a 98% client satisfaction rate through budget control and workflow automation.
- Increased corporate contract revenue by 60% by refining pricing strategies and service packages.
- Automated scheduling and workforce management, improving turnaround time by 35% and team efficiency by 25%.
- Secured long-term corporate contracts, expanding the client base by 300% in under two years.
- Implemented KPI tracking dashboards, leading to a 25% increase in employee productivity and service delivery efficiency.
- Established a successful business by identifying market needs and developing innovative solutions.
Project Development Manager
Lions Club & Telecommunications Solutions Pty
Tathra, Australia
12.2024 - 02.2025
- Developed a comprehensive project proposal for a youth initiative, securing 40% stakeholder approval and a 5-year sustainability plan.
- Designed a funding structure for a telecommunications expansion, projecting a 25% ROI and identifying three strategic investment partners.
- Conducted market research to identify two untapped African telecom markets, leading to a 30% increase in potential customer reach.
- Implemented risk assessments, mitigating 70% of regulatory and infrastructure risks in project execution.
- Developed comprehensive project plans, ensuring clear expectations were set for all team members regarding deadlines and deliverables.
Operations & Marketing Manager
Happygolucky254- Fashion House
Mombasa, Kenya
06.2019 - 09.2023
- Spearheaded a fashion retail expansion strategy, achieving a 150% revenue increase in six months.
- Developed and executed a digital marketing campaign, driving 200% growth in online engagement and 30% more repeat customers.
- Optimized inventory and supply chain management, reducing stock wastage by 40% and improving profitability by 20%.
- Managed financial planning and budget allocation, balancing cost-efficiency with sustained business growth.
Administrative Assistant
Hybrid Fusion Medicals
03.2021 - 06.2021
- Implemented a structured document management system, reducing retrieval time by 50%.
- Optimized administrative workflows, boosting office productivity by 20%.
- Facilitated communication between internal teams and external partners, enhancing collaboration efficiency.
Business & Market Intelligence Researcher
Freelance
11.2018 - 01.2020
- Delivered market research reports that helped businesses increase revenue by 20% through data-driven insights.
- Developed statistical models to predict consumer behavior, improving business strategy success rates by 30%.
- Conducted investment feasibility studies, leading to three successful business launches.
Education
Bachelor of Education - Arts, With IT
MASENO UNIVERSITY
KENYA 09.2017 - 02.2022
Skills
Project Management & Operations
Strategic planning & executions
Risk assessment & mitigation
Workflow automation & process improvement
Budgeting & cost control
Business Growth & Market Analysis
Data analysis & visualization
Financial planning & ROI optimization
Competitor research & pricing strategy
Corporate client acquisition & retention
Technical & Digital Proficiency
Microsoft Project,Jira,Asana,Wrike
CRM tools (Hubspot,Zoho,Salesforce)
Digital marketing & lead generation
Excel,G Suite,Ms Office
Soft Skills
Leadership & team management
Analytical thinking & problem-solving
Negotiation & stakeholder engagement
Adaptability & resilience
Business development
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Project Development Manager
Lions Club & Telecommunications Solutions Pty
12.2024 - 02.2025
Founder & CEO
Fivestar Cleaners & Organizers
09.2022 - Current
Administrative Assistant
Hybrid Fusion Medicals
03.2021 - 06.2021
Operations & Marketing Manager
Happygolucky254- Fashion House
06.2019 - 09.2023
Business & Market Intelligence Researcher
Freelance
11.2018 - 01.2020
Bachelor of Education - Arts, With IT
MASENO UNIVERSITY
09.2017 - 02.2022