Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Chelsea Melo

Founder | Project Manager
Mombasa, Mombasa District

Summary

Results-driven Project Manager & Business Strategist with a strong track record in operations, business development, and process optimization. Proven ability to scale businesses, increase revenue, and improve efficiency through data-driven decision-making, financial planning, and workflow automation. Skilled at leading cross-functional teams, securing high-value contracts, and driving measurable growth.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Founder & CEO

Fivestar Cleaners & Organizers
Mombasa, Coast
09.2022 - Current
  • Reduced operational costs by 30% while maintaining a 98% client satisfaction rate through budget control and workflow automation.
  • Increased corporate contract revenue by 60% by refining pricing strategies and service packages.
  • Automated scheduling and workforce management, improving turnaround time by 35% and team efficiency by 25%.
  • Secured long-term corporate contracts, expanding the client base by 300% in under two years.
  • Implemented KPI tracking dashboards, leading to a 25% increase in employee productivity and service delivery efficiency.
  • Established a successful business by identifying market needs and developing innovative solutions.

Project Development Manager

Lions Club & Telecommunications Solutions Pty
Tathra, Australia
12.2024 - 02.2025
  • Developed a comprehensive project proposal for a youth initiative, securing 40% stakeholder approval and a 5-year sustainability plan.
  • Designed a funding structure for a telecommunications expansion, projecting a 25% ROI and identifying three strategic investment partners.
  • Conducted market research to identify two untapped African telecom markets, leading to a 30% increase in potential customer reach.
  • Implemented risk assessments, mitigating 70% of regulatory and infrastructure risks in project execution.
  • Developed comprehensive project plans, ensuring clear expectations were set for all team members regarding deadlines and deliverables.

Operations & Marketing Manager

Happygolucky254- Fashion House
Mombasa, Kenya
06.2019 - 09.2023
  • Spearheaded a fashion retail expansion strategy, achieving a 150% revenue increase in six months.
  • Developed and executed a digital marketing campaign, driving 200% growth in online engagement and 30% more repeat customers.
  • Optimized inventory and supply chain management, reducing stock wastage by 40% and improving profitability by 20%.
  • Managed financial planning and budget allocation, balancing cost-efficiency with sustained business growth.

Administrative Assistant

Hybrid Fusion Medicals
03.2021 - 06.2021
  • Implemented a structured document management system, reducing retrieval time by 50%.
  • Optimized administrative workflows, boosting office productivity by 20%.
  • Facilitated communication between internal teams and external partners, enhancing collaboration efficiency.

Business & Market Intelligence Researcher

Freelance
11.2018 - 01.2020
  • Delivered market research reports that helped businesses increase revenue by 20% through data-driven insights.
  • Developed statistical models to predict consumer behavior, improving business strategy success rates by 30%.
  • Conducted investment feasibility studies, leading to three successful business launches.

Education

Bachelor of Education - Arts, With IT

MASENO UNIVERSITY
KENYA
09.2017 - 02.2022

Skills

Project Management & Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Project Development Manager

Lions Club & Telecommunications Solutions Pty
12.2024 - 02.2025

Founder & CEO

Fivestar Cleaners & Organizers
09.2022 - Current

Administrative Assistant

Hybrid Fusion Medicals
03.2021 - 06.2021

Operations & Marketing Manager

Happygolucky254- Fashion House
06.2019 - 09.2023

Business & Market Intelligence Researcher

Freelance
11.2018 - 01.2020

Bachelor of Education - Arts, With IT

MASENO UNIVERSITY
09.2017 - 02.2022
Chelsea MeloFounder | Project Manager