Chelimo Kipkoech Hosea
Administrator
Kenya Veterinary Vaccines Production Institute ,Kabete
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
General Manager
Palm Shade Camp And Resort
02.2021 - 07.2023
- Managing day-to-day activities such as guest services, housekeeping, front desk operations, maintenance, and security to ensure smooth functioning of the hotel.
- Reduced operational risks while organizing data to forecast performance trends.
- Hiring, training, scheduling, and supervising hotel staff, including front desk agents, housekeepers, maintenance workers, and other employees.
- Ensuring high levels of guest satisfaction by providing excellent customer service, addressing complaints or concerns promptly, and maintaining quality standards throughout the hotel.
- Developing and implementing strategies to attract guests, increase occupancy rates, and maximize revenue through effective sales and marketing initiatives.
- Creating and managing the hotel budget, monitoring expenses, analyzing financial reports, and making strategic decisions to optimize profitability.
- Overseeing maintenance, repairs, renovations, and upgrades to ensure the hotel meets quality and safety standards, as well as compliance with regulations.
- Setting room rates, managing pricing strategies, and implementing revenue management techniques to maximize revenue and profitability.
- Implementing security protocols, ensuring compliance with safety regulations, and addressing any safety concerns to provide a secure environment for guests and staff.
- Building positive relationships with the local community, participating in community events, and representing the hotel in public forums to enhance its reputation and visibility.
- Ensuring compliance with all applicable laws, regulations, and licensing requirements related to the operation of a hotel, including health, safety, labor, and hospitality laws.
- Developing long-term goals and objectives for the hotel, identifying growth opportunities, and implementing strategic plans to achieve business objectives.
Library Intern
Kenya National Libraries Service
01.2018 - 09.2018
- Shelving and organizing books by enduring they are in their proper places.
- Answering inquiries and helping patrons locate materials and provide basic information about library services.
- Cataloging new materials , entering them into library database and processing them into circulation.
- Aiding in planning and executing library events,workshops and programs such us storytime for children and auther talks.
- Assisting library patrons in technical support such us printing,scanning or and using library computers.
- Maintaining records ,updating library policies and preparing reports.
- Assisted patrons with research inquiries, guiding them to appropriate resources and materials.
- Enhanced library user experience by providing efficient and friendly customer service.
NHIF Attachment
National Hospital Insu Fund
09.2017 - 12.2017
- Assisting the administration data entry, filing, organizing documents, and general office support.
- Responding to inquiries from NHIF members, assisting with claims processing, and providing information about NHIF services and policies.
- Assisting with research projects related to healthcare financing, insurance coverage, or healthcare policy analysis.
- Participating in specific projects assigned by supervisors, which could involve data collection, analysis, or report writing.
- Supporting NHIF's efforts to educate the public about healthcare insurance benefits, enrollment procedures, and healthcare access through outreaches.
Education
Bachelor of Science - Applied Statistics With Computing
Moi University Main Campus
Kesses 09.2014 - 12.2019
Skills
Loss Prevention
Timeline
General Manager
Palm Shade Camp And Resort
02.2021 - 07.2023
Library Intern
Kenya National Libraries Service
01.2018 - 09.2018
NHIF Attachment
National Hospital Insu Fund
09.2017 - 12.2017
Bachelor of Science - Applied Statistics With Computing
Moi University Main Campus
09.2014 - 12.2019
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