Chelimo Kipkoech Hosea
Administrator
Kenya Veterinary Vaccines Production Institute ,Kabete
Summary
Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
10
10
years of post-secondary education
Work History
General Manager
Palm Shade Camp And Resort
02.2021 - 07.2023
- Managing day-to-day activities such as guest services, housekeeping, front desk operations, maintenance, and security to ensure smooth functioning of the hotel.
- Reduced operational risks while organizing data to forecast performance trends.
- Hiring, training, scheduling, and supervising hotel staff, including front desk agents, housekeepers, maintenance workers, and other employees.
- Ensuring high levels of guest satisfaction by providing excellent customer service, addressing complaints or concerns promptly, and maintaining quality standards throughout the hotel.
- Developing and implementing strategies to attract guests, increase occupancy rates, and maximize revenue through effective sales and marketing initiatives.
- Creating and managing the hotel budget, monitoring expenses, analyzing financial reports, and making strategic decisions to optimize profitability.
- Overseeing maintenance, repairs, renovations, and upgrades to ensure the hotel meets quality and safety standards, as well as compliance with regulations.
- Setting room rates, managing pricing strategies, and implementing revenue management techniques to maximize revenue and profitability.
- Implementing security protocols, ensuring compliance with safety regulations, and addressing any safety concerns to provide a secure environment for guests and staff.
- Building positive relationships with the local community, participating in community events, and representing the hotel in public forums to enhance its reputation and visibility.
- Ensuring compliance with all applicable laws, regulations, and licensing requirements related to the operation of a hotel, including health, safety, labor, and hospitality laws.
- Developing long-term goals and objectives for the hotel, identifying growth opportunities, and implementing strategic plans to achieve business objectives.
Library Intern
Kenya National Libraries Service
01.2018 - 09.2018
- Shelving and organizing books by enduring they are in their proper places.
- Answering inquiries and helping patrons locate materials and provide basic information about library services.
- Cataloging new materials , entering them into library database and processing them into circulation.
- Aiding in planning and executing library events,workshops and programs such us storytime for children and auther talks.
- Assisting library patrons in technical support such us printing,scanning or and using library computers.
- Maintaining records ,updating library policies and preparing reports.
- Assisted patrons with research inquiries, guiding them to appropriate resources and materials.
- Enhanced library user experience by providing efficient and friendly customer service.
NHIF Attachment
National Hospital Insu Fund
09.2017 - 12.2017
- Assisting the administration data entry, filing, organizing documents, and general office support.
- Responding to inquiries from NHIF members, assisting with claims processing, and providing information about NHIF services and policies.
- Assisting with research projects related to healthcare financing, insurance coverage, or healthcare policy analysis.
- Participating in specific projects assigned by supervisors, which could involve data collection, analysis, or report writing.
- Supporting NHIF's efforts to educate the public about healthcare insurance benefits, enrollment procedures, and healthcare access through outreaches.
Education
Bachelor of Science - Applied Statistics With Computing
Moi University Main Campus
Kesses 09.2014 - 12.2019
Skills
Loss Prevention
Expense Control
Project Management
Quality Management
Financial Administration
Customer Relationship Management
Schedule Management
Program Administration
Contract Negotiations
Customer Retention
Business Administration
Timeline
General Manager
Palm Shade Camp And Resort
02.2021 - 07.2023
Library Intern
Kenya National Libraries Service
01.2018 - 09.2018
NHIF Attachment
National Hospital Insu Fund
09.2017 - 12.2017
Bachelor of Science - Applied Statistics With Computing
Moi University Main Campus
09.2014 - 12.2019