Guiding and mentoring young professionals in career development and leadership
James Chelanga
Mid level experienced Human Resource Specialist
Nairobi,30
Summary
Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Human Resource Manager
Stara Microcredit Ltd.
Nairobi, Nairobi Province
01.2022 - Current
- Developed and implemented HR strategies and initiatives that resulted in a 20% improvement in employee satisfaction and alignment with organizational goals.
- Streamlined the full recruitment cycle, reducing hiring time by 25% through enhanced sourcing strategies, optimized screening processes, and structured onboarding programs.
- Administered employee benefits programs, increasing enrollment by 30% in health insurance and retirement plans while ensuring timely and accurate benefits processing.
- Drafted and implemented HR policies and procedures that ensured 100% compliance with labor laws and regulations, mitigating risks and reducing regulatory audits by 40%.
- Designed and delivered training and development programs that boosted employee productivity by 15% and reduced skill gaps through targeted workshops.
- Resolved employee relations issues, including conflicts and grievances, achieving a 90% success rate in amicable resolutions and fostering a positive work environment.
- Revamped performance management processes, introducing measurable KPIs and appraisal systems that enhanced performance feedback and improved employee engagement by 25%.
- Enforced workplace health and safety regulations, leading to a 50% reduction in workplace incidents and improved compliance with occupational safety standards.
- Implemented an upgraded HR records management system that improved data accuracy and confidentiality while reducing administrative workload by 30%.
- Provided strategic HR advisory support to management, contributing to a 15% reduction in staff turnover through proactive employee engagement initiatives and support programs.
Credit Officer
Microcredit Ltd.
Nairobi, Nairobi Province
05.2019 - 01.2022
- Ensured compliance with industry regulations and internal policies, reducing regulatory audit findings by 60%
- Achieved advanced credit skills accreditation and a 100% approval rate for credit analysis reports
- Implemented risk mitigation strategies, resulting in a 30% decrease in credit losses
- Improved documentation processes, expediting loan approval and disbursement by 5%
- Managed promotions and enhanced customer relations, leading to a 35% increase in
Strategic Planning Officer
Optimum Performance Solutions Ltd.
Nairobi, Nairobi Province
04.2019 - 12.2019
- Orchestrated strategic plans, harmonizing organizational goals with market dynamics for agile adaptation
- Unveiled market insights, catalyzing performance optimization amidst competitive landscapes
- Pioneered efficiency drives, sparking a 15% surge in productivity and operational finesse
- Guided teams in strategic methodologies, empowering collective prowess in goal attainment
- Engineered KPI frameworks, navigating success metrics for strategic alignment and accountability
Customer Relations
Brighter Star Schools.
Nairobi, Nairobi Province
01.2018 - 04.2019
- Established effective internal controls to safeguard school assets and prevent fraud, reducing instances of financial discrepancies by 40% and enhancing transparency in asset management.
- Managed key client accounts, achieving a 95% client retention rate and generating a 20% increase in repeat business through personalized service and proactive relationship management.
- Collaborated with cross-functional teams to implement marketing and sales strategies, resulting in a 35% boost in student enrollment and a 25% increase in revenue for the school.
- Provided personalized support to resolve client issues, achieving a 98% satisfaction rate and reducing response time for resolving complaints by 50%, significantly enhancing overall client experience.
Marketer & Team Leader
Tru International.
Kericho, Kericho District
01.2017 - 12.2017
- Developed and implemented innovative marketing campaigns
- Led a team to increase MTIBA customer subscriptions by 50%
- Expanded access to healthcare services for underserved populations, enabling them to save money and access care
- Trained and developed a high-performing sales team of 30 salespeople
- Implemented innovative marketing campaigns to increase brand awareness and engagement
Humanitarian Relief Field Officer
Christian Broadcasting Network-CBN -Kenya
Eldoret, Uasin Gishu
12.2015 - 01.2017
- Provided direct support to families affected by the 2015/2016 KDF attack, offering financial assistance to start or boost businesses
- Distributed essential items such as food and clothing to affected households across all regions impacted by the crisis
- Conducted counseling and therapy sessions to address trauma and support emotional well-being among affected individuals
- Monitored the progress and development of support recipients.
- Collaborated with local communities and organizations to ensure comprehensive assistance and coverage for all affected areas in Kenya
Education
Bachelor of Finance -
KENYATTA UNIVERSITY
Nairobi, 30 01.2014 - 01.2019
Skills
Human Resource Management
People Management
Payroll Processing
Policy Development and Compliance
Employee Welfare
Recruitment
Training and Development
Conflict Management
Interpersonal Communication
Labour Laws
Staff management
Leadership development
Employee relations
Accomplishments
- Successfully developed and implemented HR policies and procedures, ensuring compliance with labor laws and improving employee satisfaction.
- Reduced credit losses by 30% through effective risk mitigation strategies and improved loan assessment processes.
- Designed KPI frameworks, improving performance tracking and enhancing accountability across teams.
- Increased MTIBA client base by 50% through innovative community-based marketing campaigns.
- Promoted from Credit Officer to Human Resource Manager at Stara Microcredit Limited within three years, showcasing leadership and impact.
- Improved customer retention by 35% through personalized support and efficient resolution of client concerns.
Certification
Certificate of Financial Management Essentials - Cornerstone On-demand (2023)
Interests
Engaging in workshops and seminars on leadership, strategic planning, and human resource management
Timeline
Certificate of Financial Management Essentials - Cornerstone On-demand (2023)
07-2023
Certificate in Creativity & Problem-Solving Skills- Metropolitan School of Business and Management.
11-2022
Human Resource Manager
Stara Microcredit Ltd.
01.2022 - Current
Certificate of Stewardship - Hope Chapel Kenya (2020)
12-2020
Credit Officer
Microcredit Ltd.
05.2019 - 01.2022
Strategic Planning Officer
Optimum Performance Solutions Ltd.
04.2019 - 12.2019
Customer Relations
Brighter Star Schools.
01.2018 - 04.2019
Marketer & Team Leader
Tru International.
01.2017 - 12.2017
Humanitarian Relief Field Officer
Christian Broadcasting Network-CBN -Kenya
12.2015 - 01.2017
Bachelor of Finance -
KENYATTA UNIVERSITY
01.2014 - 01.2019