Chaxton Maina
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
30
30
years of professional experience
Work History
Commercial Manager
Transafrican Air Ltd
Nairobi
07.2023 - Current
- Identifying areas of improvement in existing processes and procedures.
- Maintaining an up-to-date database of current customers and potential leads.
- Coordinating activities between various departments to ensure timely completion of projects.
- Preparing presentations for management review highlighting key performance metrics.
- Analyzing financial statements to identify trends in revenue growth or cost reduction opportunities.
- Collaborating with vendors to secure competitive pricing on goods or services purchased.
- Drafting proposals outlining pricing structures, payment terms and delivery timelines.
- Managing customer relationships to ensure satisfaction with services provided.
- Providing training and mentorship to junior team members on best practices in commercial operations.
- Developing strategies for cost savings initiatives while maintaining quality standards.
- Assisting in resolving customer complaints regarding products or services delivered.
- Conducting research into new market opportunities and potential clients.
- Participating in trade shows, conferences, and other events as a representative of the organization.
- Supporting local sales teams with customer meetings and account plans based on strategies.
- Conducting market research to create improved business plans.
- Pricing structures for products for increased profitability.
- Resolving customer complaints regarding sales and service.
Commercial Manager
Africa Direct Ltd
Nairobi
02.2023 - 06.2024
- Identified areas of improvement in existing processes and procedures.
- Maintained an up-to-date database of current customers and potential leads.
- Coordinated activities between various departments to ensure timely completion of projects.
- Prepared presentations for management review highlighting key performance metrics.
- Analyzed financial statements to identify trends in revenue growth or cost reduction opportunities.
- Collaborated with vendors to secure competitive pricing on goods or services purchased.
- Drafted proposals outlining pricing structures, payment terms and delivery timelines.
- Managed customer relationships to ensure satisfaction with services provided.
- Developed strategies for cost savings initiatives while maintaining quality standards.
- Assisted in resolving customer complaints regarding products or services delivered.
- Created reports summarizing sales data and customer feedback information.
- Reviewed, analyzed and negotiated contracts to ensure that all terms and conditions met the company's objectives.
- Conducted research into new market opportunities and potential clients.
- Participated in trade shows, conferences, and other events as a representative of the organization.
- Ensured compliance with industry regulations, laws and contractual obligations.
- Partnered with sales and marketing teams to develop programming related to company initiatives.
- Aligned commercial activities with strategic company goals by optimizing sales opportunities.
Charter Manager
Safeair Company Ltd
Nairobi
03.2020 - 01.2023
- Negotiated terms and rates with contractors providing catering, fuel and ground handling services.
- Collaborated closely with regulatory bodies such as aviation authorities in order to remain compliant with applicable laws.
- Provided training sessions on best practices related to charter management for new employees.
- Prepared detailed reports on operational activities including number of flights completed per day, week, month.
- Reviewed contracts between the company and third parties involved in charter operations such as suppliers or contractors.
- Ensured that all safety protocols were followed during charter operations.
- Coordinated ground handling services at airports around the world in order to ensure smooth operations.
- Advised senior management on strategies related to improving efficiency in charter operations.
- Analyzed customer feedback from past trips to identify areas for improvement in service delivery.
- Developed and maintained charters for international flights, working with local vendors to ensure compliance with regulations.
- Liaised with other departments within the company such as sales, finance and marketing regarding charter services provided.
- Resolved any customer complaints promptly and professionally while ensuring a positive experience for passengers.
- Managed invoices related to charter operations including payments made to vendors and suppliers.
- Created standard operating procedures for various aspects of charter management including crewing requirements, emergency response plans.
- Organized and managed all aspects of charter operations, including aircraft selection, crewing, scheduling, permits and load planning.
- Assisted customers with booking requests by offering advice on routes, cost-effective solutions, alternative options.
- Maintained accurate records of aircraft performance data such as range, speed, weight capacity and fuel consumption.
- Represented client and supervised events with decisive leadership and quality execution.
- Interviewed and hired associates to fill staff vacancies.
Cargo Manager
Multiple Solutions Ltd
Nairobi
03.2017 - 02.2020
- Prepared reports on all cargo movements within assigned area of responsibility.
- Ensured compliance with safety regulations and company policies for cargo operations.
- Provided guidance on proper handling techniques for hazardous materials to ensure safe transport conditions.
- Reviewed invoices from vendors to ensure accuracy of charges before submitting payment requests.
- Collaborated with internal departments to understand customer needs better and provide better solutions.
- Performed regular inspections of equipment used for transporting goods; performed preventive maintenance when necessary.
- Supervised the loading and unloading of cargo, including inspecting and verifying contents.
- Coordinated freight forwarding activities to ensure efficient delivery of goods.
- Planned routes for drivers based on factors such as cost efficiency, customer needs, traffic patterns.
- Coordinated the scheduling of deliveries with customers according to their requirements.
- Developed strategies to reduce costs associated with storage, transportation, insurance premiums.
- Monitored shipment progress by tracking shipments and communicating updates to stakeholders.
- Resolved customer complaints related to cargo shipments in a timely manner.
- Analyzed current operational processes and identified areas for improvement in order to optimize efficiency.
- Implemented strategic shipping policies to achieve long and short-term sales targets.
- Followed customer instructions about placement of items and special considerations for handling.
- Applied mathematical abilities to calculate aircraft center of gravity and achieve proper placement and balancing of cargo.
- Computed aircraft's gravity to determine allowed quantity and orientation of cargo allowed.
- Analyzed charts and computers to calculate load weights for aircraft compartments.
- Complied with airport and airline policies and baggage weight restrictions to protect aircraft.
- Trained new team members to apply industry best practices and airfield safety protocols.
- Discussed cargo handling with flight crew to monitor in-flight movement.
- Adhered to airline cargo policies, monitored operations and reported discrepancies to management for review.
- Inspected cargo for accuracy of documentation and weight requirements.
- Strapped larger items down over protective padding to secure throughout flight.
- Maximized space in aircraft compartments and staging areas with proper organization and attention to cargo types.
- Checked import and export documentation to determine cargo contents.
- Conducted inventories and updated database to reflect accurate cargo information.
Managing Director
Chanes Freight And Forwarders Ltd
Nairobi
01.2014 - 02.2017
- Negotiated contracts with vendors and suppliers to maximize cost savings for the organization.
- Developed action plans to ensure that all organizational objectives are met in a timely manner.
- Coordinated with senior leadership teams to develop long-term growth plans for the organization.
- Established performance standards and monitored progress towards achieving them.
- Performed regular reviews of operational processes to reduce costs while maintaining quality standards.
- Identified potential risks associated with operations and developed mitigation strategies.
- Cultivated relationships with customers, vendors, partners and other external stakeholders.
- Ensured compliance with applicable laws, regulations, policies, and procedures related to business operations.
- Cultivated strong relationships with customers through periodic meetings and follow-ups.
- Oversaw day-to-day operations of the company while coordinating with staff members.
- Monitored financial performance of the organization and initiated corrective actions as needed.
- Evaluated staffing needs based on organizational goals and objectives; recruited personnel accordingly.
Cargo Manager
Jetlink Express Ltd
Nairobi
01.2008 - 12.2013
- Prepared reports on all cargo movements within assigned area of responsibility.
- Ensured compliance with safety regulations and company policies for cargo operations.
- Provided guidance on proper handling techniques for hazardous materials to ensure safe transport conditions.
- Reviewed invoices from vendors to ensure accuracy of charges before submitting payment requests.
- Supervised the loading and unloading of cargo, including inspecting and verifying contents.
- Coordinated freight forwarding activities to ensure efficient delivery of goods.
- Facilitated communication between customers, vendors, carriers, and other relevant parties regarding cargo status information.
- Maintained accurate records of incoming and outgoing cargo in accordance with organizational procedures.
- Negotiated contracts with third-party service providers ensuring best rates and service standards are met.
- Identified discrepancies in shipping documents, such as incorrect quantities or wrong items shipped, and resolved them promptly.
- Resolved customer complaints related to cargo shipments in a timely manner.
Charter Manager
Freight In Time Ltd
Nairobi
06.2006 - 12.2007
- Negotiated terms and rates with contractors providing catering, fuel and ground handling services.
- Collaborated closely with regulatory bodies such as aviation authorities in order to remain compliant with applicable laws.
- Monitored weather conditions to determine potential delays or cancellations of flights.
- Provided training sessions on best practices related to charter management for new employees.
- Prepared detailed reports on operational activities including number of flights completed per day, week, month.
- Ensured that all safety protocols were followed during charter operations.
Aircraft Loadmaster
Pan African Airways Ltd
Nairobi
01.2004 - 05.2006
- Supervised ground personnel during loading operations to ensure safe operation.
- Followed strict guidelines regarding hazardous material handling procedures while loading and unloading cargo.
- Monitored dangerous goods placards for proper labeling and stowage locations.
- Operated hoisting equipment for loading heavy objects onto the aircraft.
- Coordinated loading and unloading of passengers, freight, baggage, mail and hazardous materials onto and from the aircraft.
- Secured cargo in accordance with FAA regulations using appropriate tie-downs and straps.
- Conducted pre-flight inspections of aircraft and cargo to ensure safety and compliance with regulations.
- Trained new staff members on all aspects of loadmaster duties including safety protocols.
- Advised pilots on operational requirements for takeoff performance calculations.
- Verified cargo manifest accuracy against actual items loaded and unloaded.
- Calculated weight, balance, and center of gravity of aircraft before flight.
- Inspected cabin interior after flights for any damage or security issues.
- Directed and monitored cargo loading and unloading, verifying good condition and proper storage destination.
- Computed and completed aircraft weight and balance documentation using manual or electronic methods.
- Monitored cargo loading and unloading operations, following security, and safety measures.
- Reviewed plans and documentation after receiving cargo and passenger load briefing.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
- Supervised subordinate staff members through guidance and training, enabling effective execution of shipment plans.
- Managed freight preparation to meet client specifications and maintain DOT compliance.
- Calculated practical delivery schedules and appropriate loads for each vehicle type by weighing needs and availability of client.
Ramp Manager
East African Safari Air Ltd
Nairobi
01.2001 - 12.2003
- Supervised the use of specialized equipment such as forklifts, loaders or tuggers used in the movement of cargo or baggage.
- Organized regular meetings with senior management team members to discuss operational performance.
- Coordinated the loading and unloading process for aircrafts in a timely manner.
- Provided training sessions for new employees on ramp duties, processes and procedures.
- Maintained accurate documentation related to ramp operations such as weight and balance documents, hazardous material forms.
- Resolved customer complaints regarding baggage handling issues promptly and professionally.
- Managed a team of up to 15 Ramp Agents ensuring they are properly trained in their job functions.
- Enforced strict adherence to FAA regulations concerning airfield access control areas at all times.
- Handled passenger luggage, mail and cargo in accordance with safety and privacy protocols.
- Collected, sorted and checked baggage tags against flight lists.
- Loaded and unloaded baggage and other cargo, transporting to and from aircraft.
Ramp Supervisor
African Cargo Handling Ltd
Nairobi
01.1999 - 12.2000
- Developed strategies for improving customer satisfaction levels through enhanced service delivery methods.
- Assigned tasks to ground personnel based on workloads, skillsets, and availability.
- Resolved customer complaints promptly and professionally according to company guidelines.
- Organized special events requiring additional staffing resources such as charter flights or large passenger loads.
- Provided guidance and support to staff members when needed in order to maintain a safe working environment.
- Monitored daily activity of the ramp staff to ensure efficient operations and completion of tasks.
- Managed inventory of supplies required for daily operations such as fuel, de-icing fluid, catering items.
- Communicated updates regarding changes in airline timetables or passenger numbers with relevant stakeholders.
- Collaborated closely with other departments such as security or engineering teams when necessary.
- Ensured that all necessary paperwork was completed accurately prior to flight departures.
- Coordinated with other departments to resolve operational issues related to aircraft services or customer requests.
- Developed strategies for improving efficiency within the ramp team while maintaining high levels of service quality.
- Trained new employees in all aspects of airport operations including baggage handling, cargo loading and unloading, aircraft marshalling, de-icing and fueling.
Ramp Manager
Eurocraft Agencies Ltd
Nairobi
01.1995 - 12.1998
- Supervised the use of specialized equipment such as forklifts, loaders or tuggers used in the movement of cargo or baggage.
- Scheduled maintenance checks for ground support equipment as needed.
- Responded quickly to emergency situations involving aircrafts on the tarmac or runway areas.
- Developed and implemented safety protocols to ensure safe operations of ramp activities.
- Organized regular meetings with senior management team members to discuss operational performance.
- Created and maintained detailed records of all incoming and outgoing flights, including cargo manifests and manifests for passenger luggage.
- Coordinated the loading and unloading process for aircrafts in a timely manner.
- Provided training sessions for new employees on ramp duties, processes and procedures.
- Ensured that all ramps are kept clean and free from debris or hazardous materials at all times.
Education
Dangerous Goods Regulations CAT 13
Multiple Solutions Ltd
Nairobi, 3008-2019
Safety Management Systems
Multiple Solutions Ltd
Nairobi, Kenya07-2018
Freighter Handling/Weight And Balance
Multiple Solutions Ltd
Nairobi, Kenya06-2018
IATA Live Animals Regulations
Kenya Civil Aviation Authority
Nairobi, Kenya04-2010
IATA Perishable Cargo Regulations
Kenya Civil Aviation Authority
Nairobi, Kenya04-2010
IATA Cargo Skills And Procedures Course
Kenya Civil Aviation Authority
Nairobi, Kenya03-2010
IATA Dangerous Goods Regulation CAT 6 Initial
Kenya Civil Aviation Authority
Nairobi, Kenya03-2010
Time Management Skills
Consultants For Effective Training
Nairobi, Kenya03-2008
B767 Cabin And Cargo Doors Systems
KLM Engineering And Maintenance
Nairobi, Kenya05-2004
Some College (No Degree) - IATA Cargo Introductory Course
IATA Training And Development Institute
Montreal, Canada(Distance Learning)Some College (No Degree) - Aviation Security Awareness
Think Aviation Training
Nairobi, KenyaSkills
- Dispatching
- SOP compliance
- Delivery Scheduling
- Material Handling
- Resource Utilization
- Reviewing purchase orders
- Inventory Tracking
- Logistics Planning
- Warehouse Management
- Logistics Coordination
- Warehouse Organization
- Shipping coordination
- Service Delivery Management
- Distributing goods
- Materials Storage
- Transportation Management
- Training staff
- Inventory control processes
- Purchase Orders
- Route Planning
- Training employees
Timeline
Commercial Manager
Transafrican Air Ltd
07.2023 - Current
Commercial Manager
Africa Direct Ltd
02.2023 - 06.2024
Charter Manager
Safeair Company Ltd
03.2020 - 01.2023
Cargo Manager
Multiple Solutions Ltd
03.2017 - 02.2020
Managing Director
Chanes Freight And Forwarders Ltd
01.2014 - 02.2017
Cargo Manager
Jetlink Express Ltd
01.2008 - 12.2013
Charter Manager
Freight In Time Ltd
06.2006 - 12.2007
Aircraft Loadmaster
Pan African Airways Ltd
01.2004 - 05.2006
Ramp Manager
East African Safari Air Ltd
01.2001 - 12.2003
Ramp Supervisor
African Cargo Handling Ltd
01.1999 - 12.2000
Ramp Manager
Eurocraft Agencies Ltd
01.1995 - 12.1998
Dangerous Goods Regulations CAT 13
Multiple Solutions Ltd
Safety Management Systems
Multiple Solutions Ltd
Freighter Handling/Weight And Balance
Multiple Solutions Ltd
IATA Live Animals Regulations
Kenya Civil Aviation Authority
IATA Perishable Cargo Regulations
Kenya Civil Aviation Authority
IATA Cargo Skills And Procedures Course
Kenya Civil Aviation Authority
IATA Dangerous Goods Regulation CAT 6 Initial
Kenya Civil Aviation Authority
Time Management Skills
Consultants For Effective Training
B767 Cabin And Cargo Doors Systems
KLM Engineering And Maintenance
Some College (No Degree) - IATA Cargo Introductory Course
IATA Training And Development Institute
Some College (No Degree) - Aviation Security Awareness
Think Aviation Training
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