Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Chartin Maenga
Customer Support
Nairobi
Summary
Overview
9
years of professional experience
5
years of post-secondary education
3
Languages
Work History
XfusionNairobi
Customer Support Agent
01.2021 - Current
Job overview
- WORKEXPERIENCE
- Managing orders from incoming customers via the platform
- Making follow-ups with vendors when orders to ensure the orders are fulfilled
- Updating the vendor stores
- Office management duties
- Updating our internal databases with new employee information like contact details and employment forms leaves and bank accounts
- Screening resumes and application forms
- Payroll for the employees
- This Program i started to sensitize the young generation and the men that we all be against FGM and its deadly harm to our women
- Maintain the systems of the Board
- Troubleshoot common hardware/software issues
- Microsoft Office 2007, Windows XP, And Windows 7 in a domain environment
- Research about different products that consumers use
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Bebamart
Marketing and Office Assistant
01.2019 - 03.2020
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained and updated office records, both digital and physical.
- Created purchase orders and tracked invoices to avoid missed or delayed shipments.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Young Professionals Against FGM
Founder
02.2016 - 01.2023
Job overview
- Created organization's mission and vision statements for use by employees.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Defined company roles and responsibilities to establish and enhance processes.
Kenya Red Cross SocietyNairobi
HR Assistant
01.2018 - 11.2018
Job overview
- Assisting in the recruitment process by posting job openings, reviewing resumes, and scheduling interviews.
- Coordinating with candidates and hiring managers to ensure a smooth interview process.
- Managing documentation for new hires and ensuring compliance with company policies and legal requirements.
- Handling the paperwork and logistics for employee separations.
- Providing general administrative support to the HR department, including filing, photocopying, and data entry.
Anti -FGM Board
IT Assistant
01.2016 - 07.2016
Job overview
- Responded to queries on phone, via email or through IT ticketing system.
- Maintained current software licenses and patched applications to stay up-to-date with latest features.
- Reviewed system and network performance to make proactive adjustments based on established IT policies.
- Installed and configured software and hardware.
- Gathered and translated project requirements and collaboratively worked to define scope and milestones.
- Configured hardware, devices, and software to set up work stations for employees.
- Researched and identified solutions to technical problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Offered assistance in implementing and developing training programs.
Sagaci Research
Field Researcher
01.2015 - 11.2015
Job overview
- Wrote research papers, reports, reviews, and summaries regarding .
- Gathered and organized information for research purposes.
- Collaborated with leadership team to identify relevant questions and determine best methods of collection.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
Education
St John's AmbulancceNairobi
First Aid At Work
07.2013 - 07.2013
University Overview
Softglobe Trainning InstituteNairobi,
Some College (No Degree) from Programming & Web Design
01.2010 - 01.2013
University Overview
Softglobe Nairobi
High School Diploma
01.2010 - 02.2010
University Overview
Institute of Software TechnologiesNairobi
Diploma from Oracle
01.2008 - 01.2010
University Overview
Skills
Customer service My expertise includes managing customer inquiries, resolving technical issues, andundefined
Timeline
Customer Support Agent
Xfusion
01.2021 - Current
Marketing and Office Assistant
Bebamart
01.2019 - 03.2020
HR Assistant
Kenya Red Cross Society
01.2018 - 11.2018
Founder
Young Professionals Against FGM
02.2016 - 01.2023
IT Assistant
Anti -FGM Board
01.2016 - 07.2016
Field Researcher
Sagaci Research
01.2015 - 11.2015
St John's Ambulancce
First Aid At Work
07.2013 - 07.2013
Softglobe Trainning Institute
Some College (No Degree) from Programming & Web Design
01.2010 - 01.2013
Softglobe
High School Diploma
01.2010 - 02.2010
Institute of Software Technologies
Diploma from Oracle
01.2008 - 01.2010
Similar Profiles
Chartin MaengaChartin Maenga
CUSTOMER SUPPORT AGENT at XfusionCUSTOMER SUPPORT AGENT at Xfusion
FAITH WAIRIMU WAMBUIFAITH WAIRIMU WAMBUI
Customer Service Representative at XfusionCustomer Service Representative at Xfusion
Grace NgigiGrace Ngigi
Process Engineer at Tetra PakProcess Engineer at Tetra Pak