Charles Rean Ochieng
Nairobi
Summary
Dynamic Shop Assistant at JecExecutiveBarbershop with a proven track record in customer engagement and upselling strategies. Expert in store maintenance and safety compliance, consistently enhancing customer satisfaction and loyalty. Recognized for effectively managing transactions and product demonstrations, contributing to increased sales and a welcoming shopping environment.
Reliable and upbeat Job Title successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
2027
2027
years of professional experience
Work History
Shop Assistant
JecExecutiveBarbershop
2025 - Current
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Remained calm and composed in tense situations involving angry or upset customers.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate of Arts -
Omuga Technical And Vocational College
Homabay Additional Information
I am 25 years old. Am a Kenyan by birth. I finished my Secondary Education in the year 2020/2021. I never achieved the best grade making me to gain a grade of D-(minus). I have brilliant skills in business and shop management and more. I am eagerly looking forward to seeing your approval. I will be loyal to your regards. And ready for work at any convenient time.
Languages
English and Kiswahili
Upper intermediate (B2)
Timeline
Shop Assistant
JecExecutiveBarbershop
2025 - Current
Associate of Arts -
Omuga Technical And Vocational College