Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

CHARLES LWANGA SIMIYU

Nairobi

Summary

Dynamic professional with extensive experience in file management and data integrity at Church World Service. Proven expertise in policy development and user training, resulting in enhanced operational efficiency. Skilled in team leadership and compliance assurance, with a focus on transforming information systems to align with organizational goals.

Overview

15
15
years of professional experience

Work History

Director - Vice Chairperson and Chairperson of Education Committee

KANISA SACCO
01.2019 - Current
  • Company Overview: A credit and savings society
  • Governance, oversight, and major decision-making, representing the interests of shareholders or stakeholders.
  • Management oversight.
  • Financial planning and monitoring.
  • Planning and organizing Education to members of the Sacco.
  • Reviewing and implementation of Sacco policies and annual work plans.
  • Review of the sacco strategic plans.
  • A credit and savings society

File Library Supervisor

CHURCH WORLD SERVICE / RESETTLEMENT SUPPORT CENTRE - AFRICA
Nairobi
03.2018 - 08.2024

Oversaw refugee records in file library, employing both manual and automated systems to guarantee accuracy and integrity of records in alignment with RSC Africa and PRM standard operating procedures.

  • Maintain accountability, transparency, and efficiency of RSC Africa's File Library, complying with Cooperative Agreement, PRM, USCIS, and CWS policies.
  • Facilitate development of policies and procedures for file management.
  • Uphold confidentiality, security, and authenticity of refugee files per RSC Africa and PRM guidelines.
  • Collaborate with management to guarantee compliance with policy and maintain file integrity across all RSC Africa locations.
  • Implement rules and regulations while promptly reporting anomalies to Data Integrity Manager.
  • Formulates and executes strategies to secure library files and materials against loss, damage, fraud, and corruption.
  • Evaluate changes in policies and related regulations, updates and disseminates guidelines to users and other staff.
  • Serve as primary contact for all inquiries regarding file library
  • Provides leadership and overall supervision to the RSC Africa File Library.
  • Oversee regular file audits, organizing, detailing, preserving, relocating, and transferring records.
  • Facilitate on-time generation of statistical reports.
  • Recommend file storage and indexing solutions and implementation the same.
  • Contribute to creation of databases and information access systems alongside IT personnel and supervisors for improved file library functionality
  • Educate and mentor new users and staff on library regulations, facilities, and services.
  • Direct library staff responsibilities and workflow, enhancing communication with external parties.
  • Monitor and evaluate the performance of the library staff and advises the Data Integrity Manager on the same.
  • Track time and attendance of library staff
  • Oversee compliance with discipline protocols for library staff

Library Assistant

CHURCH WORLD SERVICE / RESETTLEMENT SUPPORT CENTRE - AFRICA
Nairobi
05.2013 - 03.2017
  • Oversee the systematic organization of records, including labeling, storage, and transfer, to maintain accuracy and accessibility.
  • Manage the preparation and timely dispatch of case files to USCIS and Refugee Coordinators, adhering to strict protocols.
  • Supervise the check-in and check-out process for case files, meticulously logging all transactions in the file library database.
  • Develop and implement a classification and indexing system for library materials, enabling efficient retrieval of refugee case files.
  • Conduct regular library orientations and training sessions for staff and users, promoting effective utilization of resources.
  • Consistently verify the status of case files within the Information database, updating locations as needed to ensure accuracy.
  • Spearhead regular file audits to uphold compliance standards and effectively track all case files.
  • Serve as the primary point of contact for all file library inquiries in the absence of the File Library Supervisor, ensuring seamless service delivery.

Case Processing Assistant

CHURCH WORLD SERVICE / RESETTLEMENT SUPPORT CENTRE - AFRICA
Nairobi
01.2013 - 04.2013
  • Process refugee cases in compliance with DOS/BPRM, USCIS, RPC, CWS, and RSC Africa guidelines.
  • Maintain accurate records in START and physical files for all case actions.
  • Receive and complete new resettlement applications in START according to established procedures.
  • Create physical files and update relevant data in START as necessary.
  • Request security checks and update information in START as required.
  • Scan, rename, and upload documents into START systematically.
  • Ensure adherence to Integrity and Compliance Guidelines when managing refugee cases.

Temporary Library Assistant

CHURCH WORLD SERVICE / RESETTLEMENT SUPPORT CENTRE - AFRICA
Nairobi
05.2012 - 12.2012
  • Check files out and in by updating the library database.
  • Filing case files in the file cabinets.
  • Conducting mobile Library upon request from operations staff.
  • Pulling, boxing and updating records of closed cases.
  • Quality Assurance checking (checking all case flow in alphabetical order).
  • Daily opening and closing of the library.
  • Locating and filing of missing files.
  • Scanning documents of closed files shredding.
  • Assisting other operations staff in tracking down the location of case files in the File Library database and other manual records.

Data Clerk

KIU CONSTRUCTION COMPANY
Nairobi
02.2010 - 04.2012
  • Company Overview: A leading construction company based in Nairobi
  • Administrative support.
  • Compile staff data and tasks as accomplished by the team.
  • Organize payment for construction workers.
  • Ensuring ministry of works policies are followed by the company.
  • A leading construction company based in Nairobi

Education

Diploma - Computer Studies

Kenya Polytechnic University College (Now Technical University of Kenya)
Nairobi
12-2010

O Level Certification -

Ingotse High School
Kakamega
12-2003

Skills

  • File and data management
  • Record keeping and information retrieval
  • Library management and automation
  • Policy development and compliance
  • User training and support
  • Team leadership and collaboration
  • Customer service excellence
  • Statistical reporting and analysis

References

  • CPA Godfrey Mwangi, Chief Executive Officer, Kanisa Sacco, godfrey@kanisa-sacco.org, 0721 825 999
  • Angela Ouma, Compliance Manager, CWS/RSC Africa, AOuma@CWSAfrica.org, 0725 473 000
  • Paul Mutero, Data Integrity Manager, CWS/RSC Africa, PMutero@CWSAfrica.org, 0721 835 256

Timeline

Director - Vice Chairperson and Chairperson of Education Committee

KANISA SACCO
01.2019 - Current

File Library Supervisor

CHURCH WORLD SERVICE / RESETTLEMENT SUPPORT CENTRE - AFRICA
03.2018 - 08.2024

Library Assistant

CHURCH WORLD SERVICE / RESETTLEMENT SUPPORT CENTRE - AFRICA
05.2013 - 03.2017

Case Processing Assistant

CHURCH WORLD SERVICE / RESETTLEMENT SUPPORT CENTRE - AFRICA
01.2013 - 04.2013

Temporary Library Assistant

CHURCH WORLD SERVICE / RESETTLEMENT SUPPORT CENTRE - AFRICA
05.2012 - 12.2012

Data Clerk

KIU CONSTRUCTION COMPANY
02.2010 - 04.2012

Diploma - Computer Studies

Kenya Polytechnic University College (Now Technical University of Kenya)

O Level Certification -

Ingotse High School
CHARLES LWANGA SIMIYU