Charles Kyalo Mutie

• Coordinated office operations, including scheduling meetings, managing correspondence, and maintaining files to ensure efficient workflow.
• Developed and implemented administrative procedures that streamlined daily tasks and improved overall office efficiency.
• Trained and mentored new staff members on office protocols and software systems, enhancing team performance and service delivery.
• Conducted regular audits of administrative processes to identify areas for improvement, leading to enhanced compliance with organizational standards.
• Collaborated with cross-functional teams to organize company events and meetings, ensuring seamless logistics and effective communication.
• Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Created, prepared, and delivered reports to various departments.
• Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.
• Aided colleagues, managers, and customers through regular communication and assistance.
• Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
• Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
• Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
• Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Maintained personnel records and updated internal databases to support document management.
• Followed detailed directions from management to complete daily paperwork and computer data entry.
• Increased customer service success rates by quickly resolving issues.
• Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Completed daily logs for management review.
• Volunteered to help with special projects of varying degrees of complexity.
• Proofread and edited documents for accuracy and grammar.
• Remained solutions-oriented in face of complex problems to assist management and overall business direction.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Drafted common document templates to reduce time spent creating documents from scratch.
• Trained and supervised employees on office policies and procedures.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Led departmental strategy development, aligning objectives with organizational goals and ensuring effective resource allocation.
• Managed cross-disciplinary teams to enhance collaboration and streamline project execution, resulting in improved operational efficiency.
• Implemented performance evaluation processes for staff, fostering professional development and establishing clear pathways for career advancement.
• Developed and maintained departmental budgets, monitoring expenditures to ensure financial sustainability while achieving strategic initiatives.
• Oversaw the integration of advanced project management software to optimize workflow tracking and enhance team communication across all levels of the department.
• Facilitated training sessions for new staff on departmental policies and procedures, promoting adherence to best practices and enhancing team performance.
• Conducted regular assessments of departmental processes, identifying areas for improvement and implementing innovative solutions to drive productivity gains.
• Collaborated with senior leadership to define long-term strategic plans, focusing on market trends and positioning the department for future growth opportunities.
• Mentored department staff members, fostering a culture of continuous learning and professional development.
• Established key performance indicators and monitored progress towards meeting departmental objectives consistently.
• Promoted a positive work environment by fostering open communication channels between team members at all levels within the organization.
• Drove process improvement efforts by identifying inefficiencies, developing solutions, and monitoring results over time.
• Facilitated knowledge sharing among staff members through regular training sessions on best practices relevant to their roles within the organization.
• Developed and executed strategic plans for achieving departmental goals, leading to significant business growth.
• Maintained a high level of employee engagement by recognizing individual and team accomplishments, celebrating success stories, and addressing performance gaps constructively.
• Delivered impactful presentations to senior leadership on key accomplishments, challenges faced by the department, and proposed action plans for addressing concerns proactively.
• Managed budgets, resources, and timelines effectively to ensure the successful completion of all projects.
• Increased customer satisfaction by streamlining service delivery processes and implementing quality control measures.
• Improved employee morale and productivity through effective leadership and communication strategies.
• Negotiated contracts with vendors, securing favorable terms while maintaining strong working relationships.
• Championed change initiatives that resulted in improved workflow processes, increased productivity, and cost savings.
• Collaborated with cross-functional teams to drive innovation and maximize overall organizational performance.
• Launched new initiatives that contributed to the expansion of the organization''s market share within the industry.
• Oversaw talent acquisition efforts for the department, ensuring the recruitment of top-tier professionals who contributed significantly to organizational success.
• Implemented data-driven decision-making processes to enhance operational efficiency and optimize resource allocation.
• Streamlined department operations by implementing efficient management processes and systems.
• Developed comprehensive policies and procedures for managing risks associated with departmental activities efficiently while adhering to regulatory requirements as applicable.
• Evaluated the effectiveness of departmental programs and initiatives regularly, making adjustments as necessary to optimize outcomes in line with organizational goals and objectives.
• Developed detailed plans based on broad guidance and direction.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Launched quality assurance practices for each phase of development
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Controlled resources and assets for department activities to comply with industry standards and government regulations.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• 2023-10 - Current Medical Laboratory Clinician
  Ministry Of Defence, Nakuru
  • 2023-10 - Current Medical Laboratory Clinician
  Ministry Of Defence, Nakuru
  • Reviewed outcome measures data regularly to identify trends and modify diagnostic approaches accordingly for improved clinical results.
  • Presented on Standard Operating Procedures (SOP) writing and supervised various departments at Lanet Regional Hospital (LRH) to develop SOP’s.
  • Contributed to development of following Ministry of Health Kenya policy/ guidelines documents: Laboratory Biorisk Management (Biosafety and Biosecurity), Kenya National specimen referral, Guanidinium Isothiocyanate (GTC) waste management and disposal guidelines.
  • Publications; https://publications.ijcab.org/a/index.php/ijcab/article/view/35 and https://dx.doi.org/10.47772/IJRISS.2024.803050S.
  • Coordinated with external organizations such as County health department, Regional Blood transfusion center for smooth healthcare provisions.
  • Provided supervision to interns and practicum students during their training rotations in laboratory setting.
  • Improved patient outcomes by implementing evidence-based clinical practices and interventions.
  • Implemented crisis intervention strategies when needed, ensuring immediate safety measures were in place for at-risk patients.
  • Maintained up-to-date knowledge on industry best practices, attending conferences and participating in continuing education opportunities.
  • Enhanced interdisciplinary collaboration for better patient care through effective communication and teamwork.
  • Advocated for patients within healthcare system to ensure access to appropriate resources and services when needed.
  • Reduced hospital readmissions with prompt diagnostic services, planning and follow-up care coordination.
  • Participated in case reviews with multidisciplinary teams to discuss complex cases and develop collaborative solutions for individualized care plans.
  • Presented at professional conferences and community events on topics related to clinical practice, innovation in medical Laboratory, or evidence-based interventions.
  • Developed educational materials for patients and families about various HIV health conditions, treatment options, and coping strategies.
  • Increased patient satisfaction scores through empathetic listening, clear communication, and timely resolution of concerns.
  • Collaborated with primary healthcare providers to ensure seamless integration of healthcare services into overall patient care plans.
  • Served as a mentor to new laboratory personnel, guiding techniques, documentation standards, and ethical considerations in practice.
  • Provided patients with detailed information about diagnosis and treatment expectations.

• 2020-06 - 2021-09 Laboratory Manager
  Ministry of Defence, Lanet, Nakuru.
  • Enhanced laboratory safety by conducting regular inspections and updating safety training materials as needed.
  • Contributed to development of Ministry of Health Kenya National Laboratory policy and Incinerator mapping tools in Kenya.
  • Maintained organized inventory system for lab supplies, reducing waste and saving on procurement costs.
  • Collaborated with research teams to optimize experimental design and data collection methods.
  • Reduced turnaround time for sample analysis through effective scheduling and prioritization of tasks.
  • Actively participated in professional conferences and workshops, sharing laboratory best practices and fostering culture of continuous improvement.
  • Managed budgets for laboratory, ensuring cost-effective use of funds while meeting operational goals.
  • Improved laboratory efficiency by streamlining workflows and implementing process improvements.
  • Coordinated staff training programs to keep abreast of advances in scientific knowledge relevant to field.
  • Conducted periodic performance reviews for staff members, offering constructive feedback to facilitate professional growth.
  • Fostered positive working environment by promoting open communication among team members and addressing any conflicts promptly.
  • Ensured compliance with regulatory standards by staying up-to-date on industry best practices and adjusting internal policies as necessary.
  • Mentored junior staff members, guiding technical skills development and career growth opportunities.
  • Developed and implemented standard operating procedures for laboratory processes, resulting in consistent quality of work.
  • Completed multiple projects within tight deadlines, showcasing strong project management skills in laboratory setting.
  • Coordinated cross-functional projects with other departments, leading to increased collaboration and shared resources among teams.
  • Increased accuracy in test results by maintaining calibration schedules for all instruments.
  • Managed team of technicians, ensuring adherence to safety protocols and proper handling of lab equipment.
  • Evaluated new technologies and equipment to identify potential upgrades that could improve overall lab performance.
  • Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Trained staff, scheduled work hours and assigned projects for LRH person work group.
  • Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
  • Managed operational documents and produced reports detailing activities.
  • Kept equipment maintained, facility clean, and organized and inventory stocked to maximize performance.
  • Resolved issues with product development from inception through post-commercialization processes.
  • Kept laboratory in compliance with applicable guidelines and laws.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanour by staying calm when addressing unhappy or angry customers.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Launched quality assurance practices for each phase of development
  • Opened and closed locations and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Increased accuracy in test results by maintaining calibration schedules for all instruments.
  • Maintained organized inventory system for lab supplies, reducing waste and saving on procurement costs.
  • Established relationships with external vendors to negotiate better pricing on lab supplies without compromising quality or availability.
  • Increased accuracy in test results by maintaining calibration schedules for all instruments.

• 2018-08 - 2020-06 Staff Officer II – Clinical services and Quality Assurance.
  Ministry Of Defence, Nairobi - Hurlingham
  • 2018-08 - 2020-06 Staff Officer II – Clinical Services and Quality Assurance.
  Ministry Of Defence, DoD Hurlingham, Nairobi.
  • Mentored (Lean Six Sigma project) Kenya Navy Mtongwe and Laikipia Airbase Medical Laboratories to attain ISO 15189:2012 accreditation.
  • Contributed to development of Kenya Defence Forces policy on Modernization of healthcare infrastructure and equipment.
  • Contributed to classification of KDF healthcare facilities leading to organized referral system leading to decongesting of DFMH a KDF Level V hospital.
  • Contributed to the closing gap on personnel shortage through strategic employment of highly specialized nonmilitary healthcare workers whose turnaround is shorter and at lower cost than KDF personnel.
• Contributed to the review of the policy for retired military personnel under the Defence Forces Medical Insurance Scheme (DEFMIS), enabling their treatment in military hospitals. This initiative was poised to serve as an additional revenue stream, reduce pressure on the overburdened public health system, and ensure continuity of care within a familiar healthcare environment—avoiding culture shock, utilizing idle capacity, and maintaining quality of life.
  • Served as dependable point of contact between departments or external partners to facilitate clear communication channels throughout project lifecycles.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Implemented innovative problem-solving techniques during COVID-19 outbreak, swiftly resolving issues without compromising quality standards.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
  • Supported professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting culture of continuous improvement.
  • Coordinated Kenya Defence Forces (KDF) and United States Army Medical Research Directorate Kenya (USAMRD-K) HIV and Department of Emerging Infectious Diseases (DEID) research activities.
  • Developed GCP-related quality system SOPs in compliance with all applicable regulatory requirements, aligning with existing company policy.
  • Ensured clinical trials are performed per study protocols and comply with all applicable regulatory requirements.
  • Oversaw development, implementation, and monitoring duties of quality management system.
  • Served as secretary to the technical committee on establishment of KDF Level VI Hospital and development of User Service Specified Requirements (USSR) and member of Quality Improvement Committee.
  • Coordinated and participated in data collection for malaria and entomology studies.
  • ISO 15189:2012 Mentor and Quality Auditor on KDF laboratories on SLMTA.
  • Reported to Directors of Medical Services (DMS) on performance improvement initiatives, and publicly reported indicators.
  • Worked with departments and services to keep administrative policies and procedures current and communicated to relevant bodies.
  • Encouraged and assisted departments and services in development of department-specific regulatory policies and reviewed them as needed or requested.
  • Conducted quality reviews or audits of clinical study documents, which include investigator brochures, clinical protocols/ amendments, clinical study reports, case report forms and informed consent forms
  • Conducted internal audits to ensure stakeholder system compliance with existing policies and procedures, and GCP requirements, standards and guidelines
  • Conducted targeted training of investigators/site staff when required.
  • Reported GCP-related deficiencies to QA management, and plans for corrective and/or preventive actions (CAPA).
  • Assisted clinical study teams in development of CAPAs.
  • Assisted with regulatory agency inspections.
  • Served as lead/coordinator of investigations and corrective and preventive action (CAPA) recommendations related to manufactured products.
  • Understood phases, processes and techniques used to execute Quality Assurance Plan.
  • Provided Administrative Support, such as maintaining audit logs, and updating checklists, and templates as required.
  • Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
  • Assisted in development of KDF-wide goals, aligning employee efforts towards achieving success as united team.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped implement staff training programs to encourage compliance with safety protocols.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Supported colleagues with skill development and career development opportunities.
  • Liaised with management and other departments to maintain smooth operations.
  • Optimized resource allocation across multiple tasks by effectively prioritizing workload based on deadlines or urgency levels.
  • Organized successful events such as 1st KDF medical scientific conference or workshops (Laboratory, biomedical and public health) that promoted exchange of ideas among professionals in field.

• Ministry Of Defence, Nairobi - Defence Forces Memorial Hospital (DFMH).
  • Mentored junior staff members in quality management principles, fostering professional growth among team members.
  • Championed data-driven decision-making by regularly reviewing performance metrics and adjusting strategies accordingly.
• Contributed to the turn around of DFMH laboratory from outsourcing more than 50% of the laboratory work to less than 10% hence saving institution finaces.
  • Contributed to development of Ministry of Health Kenya policy documents on HIV self-testing.
  • Improved product quality by implementing stringent inspection processes and quality control measures.
  • Streamlined production processes by identifying areas for improvement and implementing corrective actions.
  • Mentored (Lean Six Sigma project) Kenya Navy Mtongwe and Laikipia Airbase Medical Laboratory to attain ISO 15189:2012 accreditation.
  • As Quality Manager led Defence Forces Memorial Hospital (DFMH) Laboratory accreditation to ISO 15189:2012.
  • Served as dependable point of contact between departments or external partners to facilitate clear communication channels throughout project lifecycles.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
  • Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
  • Supported professional development of team members by regularly sharing best practices, encouraging ongoing learning, and promoting culture of continuous improvement.
  • Contributed to accreditation (contracting) of healthcare facilities offering medical services to Defence Forces Medical Insurance Scheme (DEFMIS) leading to financial savings.
  • Coordinator KDF and USAMRD-K HIV and DEID research activities.
  • Developed GCP-related quality system SOPs in compliance with all applicable regulatory requirements, aligning with existing company policy.
  • Ensured clinical trials are performed per study protocols and comply with all applicable regulatory requirements.
  • Oversaw development, implementation, and monitoring duties of quality management system.
  • Coordinated and participated in data collection for malaria and entomology studies.
  • Worked with departments and services to keep administrative policies and procedures current and communicated to relevant bodies.
  • Encouraged and assisted departments and services in development of department-specific regulatory policies and reviewed them as needed or requested.
  • Contributed, coordinated and monitored DFMH hospital to achieve ISO 9001:2008 and then later ISO 9001:2015 through auditing, mentoring, rounding and direct observation.
  • Functioned as ISO 15189:2012, ISO 9001:2015 mentor and internal auditor and hospital/ Laboratory survey liaison.
  • Conducted quality reviews or audits of clinical study documents, which include investigator brochures, clinical protocols/ amendments, clinical study reports, case report forms and informed consent forms
  • Conducted internal audits to ensure stakeholder system compliance with existing policies and procedures, and GCP requirements, standards and guidelines
  • Conducted targeted training of site staff when required.
  • Reported GCP-related deficiencies to QA management, and plans for corrective and/or preventive actions (CAPA).
  • Assisted clinical study teams in development of CAPAs.
  • Assisted with regulatory agency inspections.
  • Served as lead/coordinator of investigations and corrective and preventive action (CAPA) recommendations related to manufactured products.
  • Understood phases, processes and techniques used to execute Quality Assurance Plan.
  • Provided Administrative Support, such as maintaining audit logs, and updating checklists, and templates as required.
  • Streamlined office operations by organizing filing systems, managing schedules, and maintaining accurate records.
  • Assisted in development of DFMH wide goals, aligning employee efforts towards achieving success as united team.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped implement staff training programs to encourage compliance with safety protocols.
  • Established and maintained strong relationships with colleagues through regular meetings and communication.
  • Participated in team-building activities to foster teamwork and collaboration.
  • Supported colleagues with skill development and career development opportunities.
  • Liaised with management and other departments to maintain smooth operations.
  • Optimized resource allocation across multiple tasks by effectively prioritizing workload based on deadlines or urgency levels.
  • Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
  • Reduced product defects by introducing advanced testing methodologies and equipment into production processes.
  • Increased efficiency of QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
  • Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
  • Facilitated cross-functional team collaboration, ensuring seamless communication between departments regarding quality matters.
  • Evaluated and approved new suppliers based on thorough assessments of their quality management systems, ensuring ongoing reliability in supply chain.
  • Provided training to employees on best practices in quality management, fostering culture of excellence within organization.
  • Optimized supply chain operations through close collaboration with vendors on quality assurance matters, improving supplier relationships over time.
  • Led continuous improvement initiatives by actively seeking opportunities for process optimization and cost reduction.
  • Promoted proactive approach to risk management within organization, mitigating potential concerns before they escalated into larger issues.
  • Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
  • Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
  • Calibrated instruments and scales in production area and quality lab.
  • Improved quality processes for increased efficiency and effectiveness.
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Liaised with administration officer to organize and perform quality standard training for new and existing staff.

• 2013-06 - 2014-12 Staff Officer II/ Administration Officer
  Ministry Of Defence, Somalia - Dhobley
  • Designed and implemented policies and procedures to ensure compliance with industry regulations, minimizing risk exposure for the organization.
  • Facilitated stakeholder meetings for effective communication of project updates, risks, and opportunities throughout all phases of implementation.
  • Casualty evacuation achieved the arrival of casualties to the next healthcare facility within a golden hour.
  • Effectively administered medical and non-medical personnel of Level II hospital in Dhobley, Somalia.
  • Coordinated casualty evacuation between the site of troops attack by the enemy, to Level II hospital and Chief Medical Officer based in Mogadishu, Somalia.
  • Ensured soldiers wounded or fatalities in war zone medical boards were carried out in time and submitted.
  • Followed up on compensation by AMISOM to the wounded or deceased personnel and achieved the highest compensation rate.
  • Advised the sector II commander on health issues.
  • Implemented laboratory policies, guidelines, strategies and programs.
  • Recruited prepared blood donors for transfusion services, performed blood grouping, and screened for blood transfusion transmissible infections.
  • Issued blood and blood products to health facilities as per requests.
  • Carried out the preparations of reagents, and stains and examined specimens.
  • Carried out operational laboratory research.
  • Prepared procurement plans for laboratory requirements.
  • Provided technical specifications for the procurement of medical laboratory reagents, apparatus and equipment.
  • Maintained equipment and reagents for vector and insecticide application, monitoring and evaluation.
  • Trained and prepared personnel for disease outbreaks (Ebola) with liaison with other health care providers.
  • Processed specimens according to specific standard operating procedures (SOP).
  • Validated and calibrated laboratory equipment.
  • Preparing laboratory periodical reports.

2005-01 - 2008-01 Officer Cadet and Medical Laboratory Technologist
Ministry Of Defence, AFTC Nakuru and Mariakani Barracks Kilifi respectively.
• I was recruited, trained and commissioned as Second Lieutenant.
• Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
• Contributed to the introduction at KDF of retirees preparatory training program for the personnel who are about to retire. This has improved livelihood of retired KDF personnel.
• Assisted in the development of new testing methodologies, contributing to advancements in medical diagnostics.
• Stayed current with industry advancements through regular attendance at professional conferences and workshops, applying learnings to daily practice.
• Optimized workload distribution among team members, ensuring timely completion of tasks without compromising quality.
• Promoted culture of continuous improvement within laboratory team by leading regular performance reviews and goal-setting sessions.
• Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
• Reduced sample contamination risks by adhering to strict protocols in preparation and handling of specimens.
• Maintained safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
• Contributed to the identification of disease outbreaks by accurately performing epidemiological testing on various samples.
• Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
• Kept laboratory in compliance with applicable guidelines and laws.
• Processed patient specimens according to priority and documented results.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
• Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
• Prepared laboratory samples for analysis and performed data entry for accurate reporting.
• Recorded and maintained accurate data to facilitate tracking of results.
• Trained and supervised new laboratory staff to improve skills in laboratory procedures.
• Documented and reported equipment malfunctions to supervisor for fast resolution and maintenance.
• Prepared reagents and solutions, making readily available during testing for convenience.
• Prepared reports to document laboratory results and findings.
• Identified and troubleshot technical issues related to laboratory procedures.

2003-06 - 2005-01 Medical Laboratory Technologist
EPZA Medical Centre, Machakos - Athi River
• Provided comprehensive training for new staff, fostering supportive learning environment for skill development.
• Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
• Assisted in development of new testing methodologies, contributing to advancements in medical diagnostics.
• Implemented cost-saving initiatives through prudent resource management and waste reduction strategies in lab setting.
• Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
• Aided clinicians in diagnosing rare conditions through precise execution of specialized tests upon request.
• Promoted culture of continuous improvement within laboratory team by leading regular performance reviews and goal-setting sessions.
• Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
• Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
• Reduced sample contamination risks by adhering to strict protocols in preparation and handling of specimens.
• Maintained safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
• Served as reliable resource for colleagues and hospital staff by diligently maintaining knowledge of relevant diagnostic tests, procedures, and best practices.
• Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
• Ensured compliance with regulatory standards, participating in regular audits and maintaining up-to-date documentation.
• Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
• Processed patient specimens according to priority and documented results.
• Kept laboratory in compliance with applicable guidelines and laws.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
• Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
• Participated in laboratory audits and assessments to maintain compliance and improve results.
• Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
• Followed safety protocols to maintain safe and secure laboratory environment.
• Prepared laboratory samples for analysis and performed data entry for accurate reporting.
• Recorded and maintained accurate data to facilitate tracking of results.
• Prepared reagents and solutions, making readily available during testing for convenience.
• Enforced quality control protocols to maintain accuracy of test results.
• Followed safety protocols and precautions for safe and hazard-free work environment.
• Identified and troubleshot technical issues related to laboratory procedures.
• Evaluated and interpreted laboratory results to determine diagnoses.
• Prepared reports to document laboratory results and findings.
• Completed comprehensive diagnostic testing of blood, urine and other body fluids.

2001-07 - 2003-06 Medical Laboratory Technologist
Nairobi Pathology Services, Nairobi
• Provided comprehensive training for new staff, fostering a supportive learning environment for skill development.

•Contributed to doubling of income for the laboratory through strategic partnership.
• Increased diagnostic accuracy through meticulous attention to detail during testing procedures and data analysis.
• Assisted in the development of new testing methodologies, contributing to advancements in medical diagnostics.
• Implemented cost-saving initiatives through prudent resource management and waste reduction strategies in the lab setting.
• Facilitated smooth laboratory operations through proactive troubleshooting and maintenance of sophisticated equipment.
• Aided clinicians in diagnosing rare conditions through precise execution of specialized tests upon request.
• Promoted a culture of continuous improvement within the laboratory team by leading regular performance reviews and goal-setting sessions.
• Boosted patient satisfaction by providing timely and accurate results, contributing to better-informed treatment plans.
• Enhanced laboratory efficiency by streamlining specimen processing and implementing effective quality control measures.
• Reduced sample contamination risks by adhering to strict protocols in the preparation and handling of specimens.
• Maintained a safe work environment by enforcing proper use of personal protective equipment and adherence to safety guidelines.
• Served as a reliable resource for colleagues and hospital staff by diligently maintaining knowledge of relevant diagnostic tests, procedures, and best practices.
• Collaborated with interdisciplinary healthcare teams for improved patient outcomes, sharing critical lab findings and insights.
• Ensured compliance with regulatory standards, participating in regular audits and maintaining up-to-date documentation.
• Utilized expertise in microbiology, chemistry, and hematology to help with diagnosis of medical issues.
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
• Processed patient specimens according to priority and documented results.
Kept laboratory in compliance with applicable guidelines and laws.
• Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
• Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
• Participated in laboratory audits and assessments to maintain compliance and improve results.
• Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
• Followed safety protocols to maintain safe and secure laboratory environment.
• Prepared laboratory samples for analysis and performed data entry for accurate reporting.
Recorded and maintained accurate data to facilitate tracking of results.
• Prepared reagents and solutions, making readily available during testing for convenience.
• Enforced quality control protocols to maintain accuracy of test results.
• Followed safety protocols and precautions for safe and hazard-free work environment.
• Identified and troubleshot technical issues related to laboratory procedures.
• Evaluated and interpreted laboratory results to determine diagnoses.
• Prepared reports to document laboratory results and findings.
• Completed comprehensive diagnostic testing of blood, urine and other body fluids.

1998-09 - 1998-12 Production Line Worker
Colgate & Palmolive (E.A.), Nairobi
• Ensured compliance with industry regulations through meticulous attention to detail during inspections.
• Conducted root cause analysis after critical incidents which led directly to improved safety protocols implementation.
• Enhanced company safety standards by conducting thorough inspections of equipment and facilities.
• Maintained accurate records of all inspections performed, allowing for more informed decision making regarding maintenance schedules and resource allocation.
• Contributed towards cost-saving initiatives by identifying inefficiencies during inspections that led to process improvements.
• Streamlined inspection processes for faster turnaround times, resulting in increased productivity.
• Delivered detailed reports on findings from inspections, helping stakeholders understand areas requiring attention or improvement in order to maintain regulatory compliance.
• Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
• Supported management in establishing risk-based inspection programs tailored to unique project needs.
• Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
• Developed customized inspection checklists tailored to specific job sites, ensuring thorough evaluations.
• Effectively communicated with clients and management to ensure alignment on inspection objectives, requirements, and expectations.
• Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
• Identified repair and upgrade requirements needed to meet safety and quality standards.
• Maintained up-to-date inspection and audit records for improved reporting and analysis.
• Started and observed equipment operations to automatically sort and inspect materials and products.
• Upheld codes and regulations governing materials, processes, and procedures.
• Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
• Monitored product quality at all stages of production process.
• Followed standard operating procedures for inspections and tests.
• Examined products for imperfections and defects.
• Repaired faults, reassembled products, and completed additional tests.
• Operated and maintained testing equipment.
• Provided feedback to production team regarding product quality.
• Followed safety protocols while handling hazardous materials.
• Recorded inspection and test results on data sheets.
• Sampled products to verify compliance with standards