Charles Ng'ang'a Kanotha
Nairobi,Kenya
Summary
Hardworking with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff.
Self-motivated and dependable professional offering many years of restaurant industry experience. Proficient in assisting guests with reservations, takeout orders, and general inquiries. Career history achieving high performance with minimal supervision.
Overview
8
8
years of professional experience
Work History
Waiter
7 Ribs
Riyadh, Saudi Arabia
10.2023 - 09.2025
- Welcomed guests warmly and guided them to their tables, ensuring a pleasant dining experience.
- Presented menus and explained daily specials, offering tailored recommendations to guests.
- Served food and beverages to guests promptly, adhering to the full service sequence.
- Checked in with guests throughout their meals to address any needs or concerns promptly.
- Managed customer complaints graciously, resolving issues to restore guests' enjoyment of their meals.
- Assured compliance with health and safety regulations to create a safe dining environment
Waiter(Casual)
AFROSAYARI HOTEL
NAIROBI, Kenya
01.2023 - 09.2023
- Welcomed guests and guided them to their tables, ensuring a warm atmosphere.
- Took food and beverage orders accurately, ensuring all dietary restrictions were noted.
- Served meals and drinks in a timely manner while maintaining a friendly demeanor.
- Checked in with guests to ensure satisfaction and address any concerns promptly.
- Prepared tables, ensuring they were set with the appropriate utensils and condiments.
- Maintained cleanliness and organization of dining areas throughout service hours.
Waiter/Food runner
FIFA WORLD CUP QATAR 2022
10.2022 - 12.2022
- Ensuring Bain Marie is clean before and after service.
- Food pickup from the kitchen to the service area.
- Ensuring that foods are under the correct temperatures for service.
- Setting up of the coffee sections and cooking both Coffee and Kharak tea.
- Serving food and drinks to customers with valid coupons.
- Clearing up service area after service maintaining high standard of cleanliness.
Waiter
TRIBE HOTEL
Nairobi , Kenya
09.2021 - 08.2022
- Welcoming and seating guests.
- Presenting Menu to the guests.
- Taking order from the guests.
- Serving the ordered food and drinks to the guests.
- Keeping the tables clean and tidy.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Steward
HILL HOUSE HOTEL
02.2018 - 08.2020
- Clean stoves, ovens, grills and refrigerators.
- Operate various communication methods including telephone and radio.
- Replenish minibars and re-stock V.I.P guests' amenities.
- Cleaning dishes after service.
Waiter(Casual)
AFROSAYARI HOTEL
Nairobi , Kenya
12.2017 - 01.2018
- Welcomed guests and guided them to their tables, ensuring a warm atmosphere.
- Taking orders and offering detailed information on Menus.
- Serving food to guests in a la carte menu.
- Checked with customers to ensure that they were enjoying their meals.
- Provided excellent customer service to ensure repeat customers.
- Setting of table D'hote menu.
Education
Food and Beverage (Production & Service)
St. Kizito Vocational Training Institute
Youth Empowerment for Success (YES Program)
Angaza Foundation
Kenya Certificate of Secondary Education (K.C.S.E) -
Kirimara Boys' High School
Kenya Certificate of Primary Education (K.C.P.E) -
Highrock Academy
Skills
- Cash handling
- Health compliance
- Team collaboration
- Effective communication
- Problem-solving
- Computer literacy
- Time management
Personal Information
- Date of Birth: 03/17/98
- Marital Status: Single
Languages
English
Proficient
C2
Swahili
Proficient
C2
Training Certificates
- Basic HSE in Workplace and Waste Management, 12/19/22, Shashika Dilini, Doha, Qatar
- Food Safety and Allergen Control, 12/20/22, Shashika Dilini, Doha, Qatar
Recommendation
Hill House Hotel, P.O. Box 00614, Nairobi, Kenya, 00100, 08/28/20, Mrs. Josephine, Hotel Manager, +254 714 182720
Employment Certificate
Smoked Ribs Trading Company, P.O. Box 8351, Riyadh, Saudi Arabia, 13521, 09/15/25, HR-D-009, Waiter, 10/02/23, 09/18/25
Competence
- Quick learner and keen on career development.
- Work with minimal supervision while maintaining produce.
- Offering quality services to the organization.
- Team player.
- Focused and responsible.
- Self-motivated and embrace a positive team concept.
Hobbies and Interests
- Skating
- Listening to Music
References
- Mekdam Tech Renaissance JV, Human Resource Manager, +974 44059100
- Mrs. Sab Nyoiro, Head of Food and Beverage Department, St. Kizito Vocational Training Institute, 0727010467
- Raed Alshayeg, Human Resource Manager, 7 Ribs,+966 56 222 4112
Timeline
Waiter
7 Ribs
10.2023 - 09.2025
Waiter(Casual)
AFROSAYARI HOTEL
01.2023 - 09.2023
Waiter/Food runner
FIFA WORLD CUP QATAR 2022
10.2022 - 12.2022
Waiter
TRIBE HOTEL
09.2021 - 08.2022
Steward
HILL HOUSE HOTEL
02.2018 - 08.2020
Waiter(Casual)
AFROSAYARI HOTEL
12.2017 - 01.2018
Food and Beverage (Production & Service)
St. Kizito Vocational Training Institute
Youth Empowerment for Success (YES Program)
Angaza Foundation
Kenya Certificate of Secondary Education (K.C.S.E) -
Kirimara Boys' High School
Kenya Certificate of Primary Education (K.C.P.E) -
Highrock Academy