Summary
Work History
Education
Skills
Reading,movies
Timeline
Generic

Charles Nyoro Ndung'u

Store Clerk
Kenya,Kiambu

Summary

Experienced with managing store inventory and assisting customers in retail setting. Utilizes effective communication and problem-solving skills to enhance customer experience. Knowledge of maintaining well-organized and efficient store environment, contributing to overall business success.

Work History

Store Clerk

AIC KIJABE HOSPITAL
Kiambu,Kenya
01.2018 - Current
  • Assisted customer by locating items, processing payments and carrying out heavy purchases.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Performed inventory control, such as counting and stocking merchandise.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Stayed current on stock management needs by diligently inspecting deliveries, replenishing shelves and updating storage to meet current demands.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Estimated business demands and aligned operations with expected customer levels by restocking target items and verifying optimal levels of supplies.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
  • Maintained strong vendor connections by arranging pricing and delivery structures and managing specific shipment or paperwork concerns.

Cashier

AIC Kijabe Hospital
Kiambu,Kenya
01.2014 - 12.2017
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Processed customer refunds and exchanges according to established guidelines.
  • Resolved customer complaints promptly, improving satisfaction and loyalty rates.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Used POS system to enter orders, process payments and issue receipts.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Supported marketing initiatives by setting up and maintaining promotional displays.

Education

Accounting Technician Certificate 1&2 And Certified Public Accountant Part 1 - ACCOUNTING

Mwangaza College
NAKURU
06.2012 - 12.2013

Skills

  • Inventory Stocking
  • Feedback Acceptance
  • Customer Relations
  • Product Location
  • Cash Register Operation
  • Answering Customer Questions
  • Accounting Softwares
  • Stocking and Replenishing
  • Cashier Abilities
  • Customer Assistance
  • Payment Collection
  • POS Systems
  • Billing and Payment Processing
  • Speaking Clearly
  • Telephone Reception
  • Counter Sanitization
  • Professional Telephone Etiquette
  • Account Invoicing

Reading,movies

I read journals and Novels to keep myself updated,watch movies just for entertainment purposes

Timeline

Store Clerk

AIC KIJABE HOSPITAL
01.2018 - Current

Cashier

AIC Kijabe Hospital
01.2014 - 12.2017

Accounting Technician Certificate 1&2 And Certified Public Accountant Part 1 - ACCOUNTING

Mwangaza College
06.2012 - 12.2013
Charles Nyoro Ndung'uStore Clerk