Charles Ndegwa
Mombasa,Mombasa
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Exceptional Operations Manager focused on successful team building, cost-cutting, and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Advanced Operations Manager offering over 3 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Operations Manager
Ziklag Waters LTD
Mombasa, Mombasa
01.2020 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Partnered with vendors and suppliers to effectively manage and budget.
Store Manager
Kisimani Paints & Hardware
Mombasa, Mombasa
07.2017 - 12.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Managed inventory control, cash control and store opening and closing procedures.
- Analyzed and interpreted store trends to facilitate planning.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
Internship Trainer
Serena Beach Resort & Spa
Mombasa, Mombasa
02.2017 - 05.2017
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Attended job orientation with intern and reiterated policies and practices to facilitate successful work experience.
- Liaised with interns to discuss issues and solve problems.
- Completed evaluations and reports in [Software] for review and recommendation.
- Performed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.
- Understanding types of backups done at SRBS both onsite and offsite.
- Setting up various printers and user computers ICT inventory control and record update ICT document management Assisting guests at the Business and Conference Centre (Wi-Fi support, printing, copying, emailing, guest equipment installation etc.)
- Networking and links monitoring General IT hardware and Software support duties
Internship Trainer
Compulynx LTD
Mombasa, Mombasa
06.2016 - 09.2016
- Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
- Scheduled and taught in class and online courses to increase learning opportunities.
- Attended job orientation with intern and reiterated policies and practices to facilitate successful work experience.
- Developed employment opportunities using customized, supported and direct placement approaches.
- Provision of quality effective technical and non-technical support to Compulynx POS (retail, wholesale, restaurant) software's: installations, upgrade\patching, training, data import\migration, onsite consultation and end user support. Computer hardware support: thermal receipt printers, barcode scanners \printers, display poles and fiscal device installation, troubleshooting and minor repairs. Computer hardware's repairs and maintenance.
- Database management and recovery in crush situations.
- Software reports modifications and creation using crystal reports 8.5.
- Configuration of web based service and FTP for data transfer.
- Creating and refining tools, scripts and utilities to assist in debugging, updating and resolving issues.
- Writing, reviewing and updating technical documentation used by customers.
- Configuring of Kenya Revenue Authority approve Fiscal Devices and electronic signature devices with point of sale software's for print of electronic signature in financial documents such as invoices and receipts.
- Documenting troubleshooting and problem solving steps.
- Evaluating and updating system performance and maintaining efficiency to ensure system operates in conformance with specifications.
- SQL Server administration in basic level
- Ensure ongoing measurement and evaluation of customer feedback are in order to improve the delivery of appropriate services.
- Recommending improvements to company IT systems and policies.
Education
Bachelor of Science - Applied Computer Science
Daystar University
Athi River 01.2016 - 06.2016
High School Diploma -
Light Academy
Mombasa 01.2010 - 06.2010
Skills
Work flow planning
Budgeting and forecasting
Supply chain distribution
Management information systems
Sales background
Customer relations specialist
Project planning and development
Project Management
Procurement and sales
Budgeting
Business administration
Operations management
Finance background
Vendor sourcing
Staff Management
Data analysis
Purchasing and procurement
Report generation
Business Development
SAP expertise
Supply Chain Management
Timeline
Operations Manager
Ziklag Waters LTD
01.2020 - Current
Store Manager
Kisimani Paints & Hardware
07.2017 - 12.2019
Internship Trainer
Serena Beach Resort & Spa
02.2017 - 05.2017
Internship Trainer
Compulynx LTD
06.2016 - 09.2016
Bachelor of Science - Applied Computer Science
Daystar University
01.2016 - 06.2016
High School Diploma -
Light Academy
01.2010 - 06.2010