CHARLES MWAURA NDUNGU
Nairobi
Summary
Results-driven professional with over 15 years of experience in banking, specializing in, strategic planning and relationship management, expert in revenue generation and market analysis. My key achievements include increasing sales growth by 75% across 22 branches and improving client acquisition rates from 25% to 87%. Expert understanding of project finance, retail and commercial mortgages as well as affordable housing. Enjoy offering housing solutions tailored to match customer needs.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Development Manager - Mortgage Finance
Absa Bank Kenya
01.2024 - Current
- Currently spearheading mortgage sales growth across 22 branches in Rift Valley & Western Kenya.
- Cultivating and entrenching relationships with key stakeholders, such as developers, property agents & valuers within the branch network to grow the portfolio.
- Training and impacting regional team with product knowledge to enhance deployment of bank products
- Reviewing and improving gaps within the regional network that are impeding on business growth.
- Involved in product development of the mortgage product offering to appeal to clients.
- Unlocking KMRC opportunities within the region for growth of the affordable mortgage portfolio.
- Organizing property expos and events to connect and unlock mortgage opportunities within the region.
- Tracking sales performance of the sales team across the two regions, to ensure they align with set targets.
- Targeting Kenyans in the diaspora, to unlock mortgage opportunities.
Product Sales Manager - Mortgage Finance
Co-operative Bank of Kenya
10.2018 - 01.2024
- Developed effective financial solutions for onboarded mortgage businesses, enhancing portfolio health and recovery of non-performing loans across the 4 key regions I was supporting. (Nairobi East, Nairobi West, Rift Valley, Western).
- Established strong relationships within business & corporate banking, tailoring customer-centric solutions to meet expectations around mortgage solutions.
- Led market research, analyzing trends and competitors to drive deeper market penetration of the mortgage product and lead to repeat business.
- Implemented strategies generating 3 consecutive years of regional growth, increasing client acquisition from 25% to 87%.
- Achieved 80% product penetration across 160 branches, improving response time from 72 hours to 24 hours.
- Executed enhanced mortgage product development and innovation, aligning existing offerings with emerging customer needs.
- Managed high-performing sales teams, achieving quotas through training, personalized coaching, and strategic competitions, to drive mortgage growth across the branch network.
- Leveraged CRM data for targeted marketing, increasing sales by identifying new market opportunities for mortgage business.
- Delivering and monitoring of project finance disbursements, helping to unlock major commercial projects.
Relationship Manager Stanbic Bank - Mortgages
Standard Bank Mark of Excellence
11.2009 - 09.2018
- Governed a budget, growing the portfolio by KES 500M worth of mortgage business.
- Conducted competitor analysis to deliver competitive mortgage products.
- Cultivated relationships with stakeholders i.e developers, agents and property agents to meet client demands.
- Identified high-revenue customers using CRM for business prospects, that allowed to onboard high ticket mortgage deals.
- Achieved excellent sales performance, leading to the award of the Standard Bank Mark of Excellence.
- Coached 400+ bankers on growth and portfolio management with regards to mortgages and deal packaging.
- Visited Kenyans in the diaspora to drive mortgage sales. Key markets where I unlocked mortgage opportunities was in South Africa, Botswana, Namibia, United Arab Emirates.
Intern
Kenya Commercial Bank
04.2008 - 07.2008
Education
Master of Science - Finance
University of Nairobi
Nairobi, Kenya11-2026
Associate Diploma - Banking
Institute of Bankers
Nairobi01.2017
Leadership and Management -
21st Century – Global Leadership Centre
Johannesburg, South Africa 01.2016
MBA - Strategic Management
University of Nairobi
Nairobi01.2012
Bachelor of Commerce - Finance
Strathmore University
01.2009
Kenya Certificate of Secondary Education KCSE - undefined
Consolata School
01.2004
CPA - CPA - Section 1
Kenya College of Accountancy
Kisumu, Kenya01-2027
Skills
- Credit risk analysis
- Sales and prospecting
- Leadership and coaching
- CBK guidelines and policies
- Analytical skills
- CRM and sales force utilization
- Negotiation skills
Websites
Accomplishments
- Sales Negotiation Success Achieved 35% sales growth across 22 branches through effective sales negotiation strategies.
- Relationship Management Excellence Cultivated relationships that improved client acquisition from 25% to 87% in corporate banking.
- Enhanced Customer Relationships Reduced customer response time from 72 to 24 hours through improved relationship management practices.
Certification
- CPA - Section 1
LANGUAGES
English Native
Kiswahili Native
FAVORITE QUOTE
Seize the day — Author
Timeline
Business Development Manager - Mortgage Finance
Absa Bank Kenya
01.2024 - Current
Product Sales Manager - Mortgage Finance
Co-operative Bank of Kenya
10.2018 - 01.2024
Relationship Manager Stanbic Bank - Mortgages
Standard Bank Mark of Excellence
11.2009 - 09.2018
Intern
Kenya Commercial Bank
04.2008 - 07.2008
Bachelor of Commerce - Finance
Strathmore University
Kenya Certificate of Secondary Education KCSE - undefined
Consolata School
Master of Science - Finance
University of Nairobi
Associate Diploma - Banking
Institute of Bankers
Leadership and Management -
21st Century – Global Leadership Centre
MBA - Strategic Management
University of Nairobi
CPA - CPA - Section 1
Kenya College of Accountancy