Charles Mwangangi
Economist
Nairobi
Summary
I am a young professional ready to work in a competitive environment. I am hardworking, self-driven, ambitious, innovative, a fast learner and proud of myself as a true team player with excellent analytical and interpersonal skills. My desire is to work in a highly competitive and dynamic organization that appreciates hard work and develop staff skills to meet the evolving business and research needs.
Overview
9
9
years of professional experience
Work History
Supervisor - Claims & Investigation Department
Speedaf Logistics Kenya Ltd.
08.2026 - Current
- Supervised the claims and investigation function, ensuring timely, accurate, and effective resolution of shipment-related incidents.
- Managed investigations involving lost, damaged, delayed, and missing parcels, suspected theft, fraud, and delivery discrepancies.
- Coordinated with operations teams, riders, drivers, warehouse personnel, and customer service to establish facts and resolve claims.
- Reviewed shipment tracking records, waybills, delivery confirmations, CCTV footage, and other evidence to determine the causes of incidents.
- Assessed customer claims, verified supporting documentation, and recommended appropriate settlements in accordance with company policies.
- Prepared investigation reports, maintained claims registers, monitored outstanding cases, and presented findings and recommendations to management.
- Identified recurring operational risks and implemented corrective and preventive measures to reduce parcel losses and financial liabilities.
- Supervised departmental staff, allocated cases, monitored performance, and ensured compliance with established service standards.
- Ensured adherence to company procedures, customer service standards, confidentiality requirements, and applicable Kenyan laws.
- Collaborated with relevant departments to strengthen internal controls, improve operational accountability, and enhance customer satisfaction.
Quality Control Specialist
Speedaf Logistics Kenya Ltd.
12.2021 - 07.2026
- Visited branches to carry out audit, prepared report and presented to management
- Developed and pushed for implementation of Standard Operations Procedures(SOPs) to be used for operations
- Daily monitoring of detained parcels in the warehouse and ensuring they have next day dispatch.
- Trained employees on quality control processes to ensure compliance with regulations and standards
- Following up with branches to ensure quality control standards are adhered to
- Data analysis for specific clients on delivery behavior of their parcels
- Receiving requisition issuance of materials to branches and ensuring optimum usage to avoid wastage.
- Following up unpaid CODs and freight charges and preparing daily report
- Generating and analyzing weekly and monthly reports and presenting in weekly and monthly meetings
- Preparing previous day daily delivery rates for parcels
- Analysis of weekly riders’ delivery rates.
Volunteer
Kenya National Bureau of Statistics
09.2018 - 11.2021
- Attended training and successfully worked as Research Assistant in 2020 Kenya Malaria Indicator Survey (KMIS) NASSEP V Cluster Updating exercise for period of 21 days.
- Assisted in recruitment of census personnel in Machakos Sub County in 2019 Kenya Population and Housing Census.
- Facilitated training and supervision of enumerators in 2019 Census exercise.
- Worked as cluster guide in various surveys carried out by bureau
Attache
Kenya National Bureau of Statistics
01.2018 - 04.2018
- Created all reports and as requested by supervisor.
- Data collection and entry of various surveys; Monthly Survey of Industrial Production (MSIP), Consumer Price Index (CPI), International Comparison Program (ICP), Labor Enumeration(LE), weekly and monthly retail market and GDP follow up.
Education
Bachelor of Economics & Statistics - Economics
Machakos University
Machakos05.2019
High School Diploma - undefined
Kisasi Secondary School
Kitui12.2014
No Degree - Certificate
Manyenyoni Primary School
Kitui 04.2001 -
Skills
Microsoft Office
Analytical and Attention-to-Detail Skills
Team Leadership and Supervision
Customer service
Problem-Solving and Decision-Making
Report Writing and Documentation
Accomplishments
- Helped improve efficiency in branch operations through enforcing use of SOPs i prepared and also through the audits conducted.
- Helped scale down COD mishandling cases through prompt follow up with the teams
- Helped improve the delivery score of the parcels for the VIP clients
Timeline
Supervisor - Claims & Investigation Department
Speedaf Logistics Kenya Ltd.
08.2026 - Current
Quality Control Specialist
Speedaf Logistics Kenya Ltd.
12.2021 - 07.2026
Volunteer
Kenya National Bureau of Statistics
09.2018 - 11.2021
Attache
Kenya National Bureau of Statistics
01.2018 - 04.2018
No Degree - Certificate
Manyenyoni Primary School
04.2001 -
High School Diploma - undefined
Kisasi Secondary School
Bachelor of Economics & Statistics - Economics
Machakos University
References
Emily Mueni Wambua
Statistician
Macro-Economics Department
Kenya National Bureau of Statistics
Tel: +254720766181
Email: ewambua@knbs.or.ke
Yvonne Murigi
Supervisor
Human Resource Department
Speedaf Logistics Kenya Ltd.
Tel: +254112456123
Email: yvonne.murigi@speedaf.com
Hellen Kitheka
Associate Programme Specialist
PwC | Advisory - Portfolio & Programme Management(PPM)
PricewaterhouseCoopers Limited
Tel: +254700423 392
Email: hellen.kitheka@pwc.com