Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Hi, I’m

CHARLES MUTUA

Bakery Manager
Nairobi,Nairobi

Summary

Creative Bakery Manager looking to build upon skills and tackle new responsibilities. Over 10 years of experience in baking cakes and pastries. Extensive knowledge of all handcraft baking techniques and food safety and sanitation standards. Seasoned Catering Manager with passion for creating quality food experiences. Skilled at managing employees and organizing large-scale events, including weddings and banquets. Well-known for delivering excellent dishes and customer service, resulting in business growth. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

14
years of professional experience
1
Certification

Work History

PETRONAS GARRAF OIL FIELD / AFAQ Al Tanmia Company

CATERING MANAGER
08.2021 - Current

Job overview

  • Plan menus in consultation with chefs- Western, Arabic, and Malaysian menus and collaborate with cross-functional teams to enhance event execution and service delivery
  • Organize, lead, and motivate the catering team of 50
  • This involves hiring and training staff, overseeing work schedules, and ensuring all team members uphold the company's quality standards
  • Forecasting and managing budgets, negotiating with vendors and suppliers, and cost-effectively managing inventory
  • Ensure compliance with health and safety regulations
  • Prepare and manage daily, weekly, and monthly operational reports, tracking performance metrics and identifying areas for improvement
  • Manage customer inquiries and complaints
  • Designed catering packages to increase sales and customer experience.

CIANO INTERNATIONAL

Catering Manager
04.2024 - 09.2024

Job overview

  • Company Overview: United Nations Mission in South Sudan (UNMISS)
  • Managed and coordinated all aspects of catering events including menu planning, staffing, budgeting, and customer service
  • Coordinated logistics for large-scale events, and ensured seamless execution and client satisfaction
  • Developed and maintained relationships with vendors and suppliers to ensure quality and cost efficiency
  • Ensured compliance with health and safety regulations
  • Coordinated with the culinary team to ensure adherence to hygiene and safety regulations, optimizing workflow for efficient service delivery
  • Hired and trained staff, and conducted performance appraisals to support team development
  • Managed inventory through efficient ordering and proper storage, ensuring all commodities were readily available
  • Oversaw preventative maintenance and conducted regular equipment inspections for optimal performance
  • United Nations Mission in South Sudan (UNMISS)
  • Handled payment collection and payroll of 10 employees.

GCC Services

Bakery Manager
12.2022 - 02.2024

Job overview

  • Company Overview: United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO)
  • Created and developed recipes, including new product development and recipe testing to meet standards
  • Championed quality assurance by routinely checking process efficiencies and product standards to meet production targets
  • Ensured compliance with health and safety regulations
  • Managed the operational budget, and inventory levels to prevent stock outs, ensuring adequate supplies for bakery operations
  • Collaborated with other departments and vendors to ensure smooth operations
  • Managed 30 bakery staff in 6 bakeries in different locations, including hiring, scheduling, and training, and Enhanced team performance through effective supervision and comprehensive training
  • Answered customer inquiries and resolve complaints in a timely and professional manner
  • United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO)
  • Maintained cleanliness and hygiene in bakery premises.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

AGILITY DGS

Bakery Manager
07.2021 - 11.2022

Job overview

  • Company Overview: United Nations Support Office in Somalia (UNSOS)
  • Ensured compliance with United Nations standards by reviewing recipes, and providing nutritional requirements were met while optimizing cost efficiency across all products
  • Managed the overall operations of the bakery department, planning overseeing production, procurement, and inventory management
  • Supervise bakery staff and ensure quality standards are met
  • Led a team of 16 bakery staff in producing high volumes of a variety of products daily
  • Prepared detailed production and financial reports, utilizing SharePoint and IMS to track performance metrics and inform strategic decision-making for operational enhancements
  • United Nations Support Office in Somalia (UNSOS)
  • Maintained cleanliness and hygiene in bakery premises.

Ecolog International

Bakery Manager
09.2014 - 07.2021

Job overview

  • Company Overview: the United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA)
  • Managed daily operations of the bakery
  • Managed the operational budget, achieving significant savings while maintaining high-quality service
  • Supervise bakery staff and ensure quality standards are met
  • Led a team of 30 bakery staff in 4 bakeries, including hiring, scheduling, and training
  • Enhanced team performance through effective supervision and comprehensive training
  • Created and developed recipes, per UN specifications, monitored the preparation of baked goods, and ensured that recipes were followed correctly
  • Tracked inventory levels to prevent stock outs, ensuring adequate supplies for bakery operations
  • Reported relevant data, orders, consumptions, expenditures, and emergency stock holdings, to correctly reflect the use of resources
  • The United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA)
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained cleanliness and hygiene in bakery premises.

GCC Services

HEAD BAKER
05.2011 - 08.2014

Job overview

Maintain health and safety guidelines for the bakery in addition to the handling of supplies , ingredients, and the baking processes.

  • Baked different bread types, like pretzels, baguettes and multigrain breads. Decorating cakes with glazes, icings, buttercream and edible toppings, like flowers.
  • Managed training, disciplining and motivating employees.
  • Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Trained and supervised new employees on bakery operations and procedures.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Assisted with creating promotions to highlight bakery offerings and drive sales.
  • Led the launch of a new product -chocolate cheap cookies increasing sales by 20 % in the first quarter.

Education

The Technical University of Kenya (Kenya Polytechn
Nairobi

Diploma in Catering & Accommodation Technology from business or management studies, culinary arts or culinary management, food science and technology, hospitality and catering management
03.1997

Skills

  • Menu planning and development
  • Culinary Expertise
  • Food and beverage cost control
  • Vendor management and negotiation
  • Event Planning and Execution
  • Budgeting and Financial management
  • Staff management and Training
  • Food safety and sanitation regulation
  • Inventory management and ordering
  • Customer service and satisfaction
  • Sales and Marketing strategies
  • Logistics and Transportation coordination
  • Leadership and Team management
  • Decision making and strategic planning
  • Attention to detail
  • Time Management and Prioritization
  • Organizational and Problem Solving Skills
  • Communication and interpersonal skills
  • Creativity and innovation
  • Attendance oversight

Accomplishments

1. Optimized menu planning and procurement processes, reducing food waste by 15% and lowering overall food costs while maintaining high-quality standards.

2. Led the launch of a new product line which was previously purchased internationally, increasing savings by 20 % in the first 6 months.

3. Compliant to Safety Procedures and Company Procedures in addition to being ISO 22000:2018 Food Safety Management Systems Auditor/Lead Auditor Training Course. (CQI / IRCA Certificated) 4.Developed a comprehensive training program for staff, resulting in improved efficiency and customer satisfaction.

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • Food Safety Management Systems Auditor/Lead Auditor Training Course (CQI/IRCA Certified)
  • Level 1 Food Safety - High field Level 1

Languages

English
Full Professional
French
Professional Working
Arabic
Professional Working
Swahili
Native or Bilingual

Timeline

Catering Manager

CIANO INTERNATIONAL
04.2024 - 09.2024

Bakery Manager

GCC Services
12.2022 - 02.2024

CATERING MANAGER

PETRONAS GARRAF OIL FIELD / AFAQ Al Tanmia Company
08.2021 - Current

Bakery Manager

AGILITY DGS
07.2021 - 11.2022

Bakery Manager

Ecolog International
09.2014 - 07.2021

HEAD BAKER

GCC Services
05.2011 - 08.2014
  • Food Safety Management Systems Auditor/Lead Auditor Training Course (CQI/IRCA Certified)
  • Level 1 Food Safety - High field Level 1

The Technical University of Kenya (Kenya Polytechn

Diploma in Catering & Accommodation Technology from business or management studies, culinary arts or culinary management, food science and technology, hospitality and catering management
CHARLES MUTUABakery Manager