CHARLES MUTUA

• Plan menus in consultation with chefs- Western, Arabic, and Malaysian menus and collaborate with cross-functional teams to enhance event execution and service delivery
• Organize, lead, and motivate the catering team of 50
• This involves hiring and training staff, overseeing work schedules, and ensuring all team members uphold the company's quality standards
• Forecasting and managing budgets, negotiating with vendors and suppliers, and cost-effectively managing inventory
• Ensure compliance with health and safety regulations
• Prepare and manage daily, weekly, and monthly operational reports, tracking performance metrics and identifying areas for improvement
• Manage customer inquiries and complaints
• Designed catering packages to increase sales and customer experience.

• Company Overview: United Nations Mission in South Sudan (UNMISS)
• Managed and coordinated all aspects of catering events including menu planning, staffing, budgeting, and customer service
• Coordinated logistics for large-scale events, and ensured seamless execution and client satisfaction
• Developed and maintained relationships with vendors and suppliers to ensure quality and cost efficiency
• Ensured compliance with health and safety regulations
• Coordinated with the culinary team to ensure adherence to hygiene and safety regulations, optimizing workflow for efficient service delivery
• Hired and trained staff, and conducted performance appraisals to support team development
• Managed inventory through efficient ordering and proper storage, ensuring all commodities were readily available
• Oversaw preventative maintenance and conducted regular equipment inspections for optimal performance
• United Nations Mission in South Sudan (UNMISS)
• Handled payment collection and payroll of 10 employees.

• Company Overview: United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO)
• Created and developed recipes, including new product development and recipe testing to meet standards
• Championed quality assurance by routinely checking process efficiencies and product standards to meet production targets
• Ensured compliance with health and safety regulations
• Managed the operational budget, and inventory levels to prevent stock outs, ensuring adequate supplies for bakery operations
• Collaborated with other departments and vendors to ensure smooth operations
• Managed 30 bakery staff in 6 bakeries in different locations, including hiring, scheduling, and training, and Enhanced team performance through effective supervision and comprehensive training
• Answered customer inquiries and resolve complaints in a timely and professional manner
• United Nations Organization Stabilization Mission in the Democratic Republic of the Congo (MONUSCO)
• Maintained cleanliness and hygiene in bakery premises.
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.

• Company Overview: United Nations Support Office in Somalia (UNSOS)
• Ensured compliance with United Nations standards by reviewing recipes, and providing nutritional requirements were met while optimizing cost efficiency across all products
• Managed the overall operations of the bakery department, planning overseeing production, procurement, and inventory management
• Supervise bakery staff and ensure quality standards are met
• Led a team of 16 bakery staff in producing high volumes of a variety of products daily
• Prepared detailed production and financial reports, utilizing SharePoint and IMS to track performance metrics and inform strategic decision-making for operational enhancements
• United Nations Support Office in Somalia (UNSOS)
• Maintained cleanliness and hygiene in bakery premises.

• Company Overview: the United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA)
• Managed daily operations of the bakery
• Managed the operational budget, achieving significant savings while maintaining high-quality service
• Supervise bakery staff and ensure quality standards are met
• Led a team of 30 bakery staff in 4 bakeries, including hiring, scheduling, and training
• Enhanced team performance through effective supervision and comprehensive training
• Created and developed recipes, per UN specifications, monitored the preparation of baked goods, and ensured that recipes were followed correctly
• Tracked inventory levels to prevent stock outs, ensuring adequate supplies for bakery operations
• Reported relevant data, orders, consumptions, expenditures, and emergency stock holdings, to correctly reflect the use of resources
• The United Nations Multidimensional Integrated Stabilization Mission in Mali (MINUSMA)
• Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
• Maintained cleanliness and hygiene in bakery premises.

Maintain health and safety guidelines for the bakery in addition to the handling of supplies , ingredients, and the baking processes.

• Baked different bread types, like pretzels, baguettes and multigrain breads. Decorating cakes with glazes, icings, buttercream and edible toppings, like flowers.
• Managed training, disciplining and motivating employees.
• Maintained adequate coverage for peak business hours by setting effective employee schedules and leave policies.
• Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
• Operated and maintained bakery equipment, including ovens and mixers.
• Trained and supervised new employees on bakery operations and procedures.
• Managed customer service operations, including taking orders and resolving complaints.
• Assisted with creating promotions to highlight bakery offerings and drive sales.
• Led the launch of a new product -chocolate cheap cookies increasing sales by 20 % in the first quarter.