CHARLES MURIUKI NTURIBI

Client-centric and proactive professional specializing in office management, travel technology, customer relationship management, and sales. Demonstrated expertise in office administration, travel operations, key accounts management, and logistics for global travel. Proven track record coordinating business development activities, implementing effective processes, and managing staff performance. Skilled negotiator with a focus on client and supplier agreements to ensure exceptional customer service experiences.

• Consulted on Global Distribution Systems (Amadeus and Galileo) for American Express Travel in Kenya.
• Managed travel logistics for Nokia’s Open Innovation Africa Summit (OIAS) in Kenya (May 2012) for over 1200 top African policy makers, developers, entrepreneurs, and private enterprises.
• Assisted in opening and running multiple successful branch offices.
• Negotiated fares and planned logistics for President Obama’s “Mandela Washington Fellowship, YALI” in 2014 and 2015, along with other group travels.
• Contributed to developing processes and policies for operations manuals and data management systems.

• Sustainability for Tour Operators (Nairobi, Kenya), Travelife, 11/2018
• 21st Century Customer Care– Milestones (an I.F.C Innovation - World Bank Group), 02/2018
• PS800 Cyber Security Awareness – US Department of State (Foreign Service Institute), 2014 - 2018
• 5C’s to Crush Competition – NSI (Noesis Strategic Institute), 05/2015
• Customer Service - American Express – South Africa (Cape Town), 05/2011
• American Express Partner Network Induction
• Business with charm and Savvy
• Change and Conflict Management Perfecting the basics in customer service.
• Microsoft Office, Advanced.
• Destination Training City Orientation (Cape Town)

• Supervisor; Bunson/C.W.T. Travel Office for the U.S. Embassy; Supported travel for Somalia, Rwanda, missions in Kenya, Uganda, Tanzania, DRC, and Burundi. (Including Visa for missions in Kenya and hotel bookings as well)
• Senior Travel Consultant- American Express (Express Travel Group); May 2010 to 30 Aug 2013; Managed Travel for the World Bank, Nokia International OY, IBM International, Multichoice Kenya, MIH Group, M-net Africa, DHL, Eagle Africa and Alexander Forbes among other international organizations.
• Travel Consultant- BCD Travel (Highlight Travel); Jan 2008 to Apr 2010; Managed Travel for Nestlé Kenya and Nestlé Equatorial African head office in Nairobi servicing 19 Countries within the Region.
• Travel Consultant-Carlson Wagonlit Travel (CWT) / Bunson Travel Service; Sep 2006 to Dec 2007; Managed the Nokia International and Nokia Teitolokenne O.Y Implant.
• Intern Tours Consultant and a Tour Guide - Kenya Wildlife Trails; April 2006 07Jul 06

• QT CONSULTING, Nairobi - Kenya Sales Management - July 2010 Occupational Health & Safety – September 2010 Effective channel management - April 2011 Advanced Sales Force Management - June 2011 Employee Health Wellness – September 2011
• BASIC MARCH – Operational Medicine Course, October 2016 US Embassy Nairobi - Kenya - Massive hemorrhage, Airway, Respiratory, Circulation, and Hypothermia

• Associate Diploma in Travel Operations, Kenya Utalii College
• IATA UFTAA Travel and Tourism Consultant Diploma, Kenya Utalii College (Canada Certified)
• Kenya Certificate of Secondary Education, Mwangea secondary School, 1997 - 2001

- Client-centric and proactive professional specializing in office management, travel management, travel technology, customer relationship management, and sales. - Expertise in office management, travel operations, key accounts management, and logistics for global travel. - Proven ability to coordinate business development activities, manage client/business projects, implement effective processes, and manage staff/team performance. - Skilled in negotiating client and supplier agreements, managing customer relations, and ensuring exceptional customer service experiences.

• Ms. Anne Murungi, Lead Consultant, Hospitality K. Consult Limited, +254 720 349233, anne.murungi@thehospitalityconsult.com
• Hamida Ebrahim (Line Manager), Operations Manager, Bunson/ CWT Travel, +254 732 700 573 or +254 722 700 573, hebrahim@mycwt.co.ke
• Ms. Haja Zainab Hawa Bangura, Director-General of the United Nations Office at Nairobi, On request, banguraz@un.org, Nairobi
• Mr. Pierre Declerck (Partner), Country Manager, Brussels Airlines, Luanda, Pierre.declerck@brusselsairlines.com

• I am a member of the Wildlife Club of Kenya and participate in voluntary environmental conservation activities.
• I cycled from Nairobi to Mombasa 620kms to raise funds for Child of Mercy Children’s home and we rose >KES700, 000 to build the boy’s Dormitory among other volunteer activities.
• I am also a member of the Saint John’s Ambulance Kenya and I attended a Lifesaver course with Saint John's Ambulance.
• Supports food towers initiative in various children’s homes (Initiative to provide fresh and safe vegetables)

Touring Cyclist

Hiking