Motivated and customer-focused hospitality professional with hands-on experience in food and beverage service, banqueting, and front office operations. Skilled in maintaining high service standards, managing guest relations, and ensuring smooth operations across hotel departments. Adept at teamwork, communication, and problem-solving, with a strong drive for professional growth in the hospitality industry.
Hi, I’m
CHARLES MUGO MULWA
Head Waiter
Mombasa,Shanzu
Summary
Overview
6
years of professional experience
2
Languages
Work History
PrideInn Flamingo Beach Resort and SpaMombasa, Mombasa District
Food and Beverage Service / Conference & Banqueting Attendant
08.2021 - 10.2025
Job overview
- Provide efficient and courteous food and beverage service to guests.
- Set up and manage banquet and conference events, ensuring high-quality standards.
- Collaborate with kitchen and service teams to maintain seamless guest experiences.
- Support event logistics and customer satisfaction initiatives.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Provided exceptional customer service by promptly addressing guest needs and requests.
- Executed daily tasks such as restocking supplies, processing payments, and assisting customers with questions or concerns.
- Supported promotional activities, informing guests of upcoming events and special offers.
Beisa Hotel
Hotel Operations
03.2020 - 01.2021
Job overview
- Rotated across hotel departments including housekeeping, front office, public areas, and kitchen.
- Gained cross-functional knowledge of hotel management and service delivery.
- Assisted in maintaining hygiene and hospitality standards across departments.
- Directed team of 25-30 personnel in field and backend operations.
Education
Technical University of MombasaMombasa, 28
Diploma from Catering and Accommodation Management
01.2021
University Overview
Key Courses: Management Principles, Food & Beverage Service Theory, Accommodation Management, Front Office Management, and Industry Innovations.
Nanyuki High SchoolNanyuki, 20
Kenya Certificate of Secondary Education (K.C.S.E) from Secondary Education
01.2016
University Overview
GPA: C (Plain)
Skills
References
References
Available upon requestAWARDS & RECOGNITION
AWARDS & RECOGNITION
Recognized for commitment to teamwork and excellence in guest service during internship and current role.Timeline
Food and Beverage Service / Conference & Banqueting Attendant
PrideInn Flamingo Beach Resort and Spa
08.2021 - 10.2025
Hotel Operations
Beisa Hotel
03.2020 - 01.2021
Technical University of Mombasa
Diploma from Catering and Accommodation Management
Nanyuki High School
Kenya Certificate of Secondary Education (K.C.S.E) from Secondary Education