Charles Mueke

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
• Monitored staff performance, providing final-say assessment over inquiries.
• Served as principal stakeholder over the organization's complete operations.
• Led screening, hiring and staff scheduling to maintain compliance with group goals.
• Trained and motivated employees to perform daily business functions.
• Reconciled daily sales, returns, and financial reports in QuickBooks.
• Optimized team hiring, training, and performance.
• Achieved sales goals and increased revenue and profits through product strategy development and organizational leadership.
• Built and deployed operational procedures, training programs, and administrative systems to handle needs.
• Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Achievements

• Cut production costs by 30 - 40% and an overall increase in profitability and customer satisfaction by 6%
• Achieved a turnover of USD250,000 with year on year increment of 2 - 3% pretax revenues.
• Pioneered the design of a work scheduling system across all departments that streamlined the value chain from start to finish; that improved production efficiency 3x

• Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
• Advised clients on portfolio allocation and various investment types.
• Generated financial analysis reports and financial management proposals using Microsoft excel and bank automation software.
• Promoted the bank's investment and lending products and services by conducting educational seminars to clients and prospects in organized company presentations and real estate organizations.
• Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
• Sold $150,000 in mutual fund investments, Kshs. 128M in unsecured personal loans, Kshs. 95M in mortgage lending and Kshs. 250M in bank deposits.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Maintained energy and enthusiasm in fast-paced environment.