Charles Mbevi Kaloki
Systems Businesses Processes And Implementations Consultant
Karen, Nairobi Province,30
Summary
Technical professional with solid background in implementing and optimizing IT solutions. Adept at driving project success through effective team collaboration and strategic problem-solving. Skilled in systems integration, software development, and client relationship management. Known for adaptability and strong focus on achieving tangible results.
Overview
35
35
years of professional experience
Work History
ICT Systems & Processes Consultant
World Bank Group
Nairobi, Nairobi Province
01.2024 - Current
- Increased overall company efficiency, providing expert advice on best practices in process management.
- Enhanced customer satisfaction, conducting regular audits on process compliance.
- Applied Lean Six Sigma methodology to drive improvements in quality and overall performance metrics.
- Managed project timelines effectively, meeting or exceeding targeted deadlines consistently throughout implementation phases.
- Evaluated customer needs and feedback to drive product and service improvements.
- Managed project risks effectively, establishing contingency plans and proactive issue resolution strategies to minimize disruptions during implementation.
- Delivered successful implementations for multiple industries, leveraging a deep understanding of diverse business requirements and technical specifications.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Designed and implemented system security and data assurance.
Business Systems & Solutions Consultant
Earthview Management Ltd
01.2019 - 06.2023
- Business systems gaps analysis
- Big data strategies and design
- Data analytics
- IOT Solutions design and application
- Process Automation
- Business to Business and Business to customers systems integrations
- Drove continuous improvement efforts within the organization by analyzing performance metrics and implementing actionable insights gained from data analysis.
- Assisted clients in fully integrating company solutions into current business environments, providing input on best practices and recommendations for maximizing utility of company solutions.
- Performed gap analysis and provided plans based off of identified recommendations.
- Developed comprehensive project plans, outlining key tasks, timelines, resources, and budget requirements.
- Led team providing [Type] project management support, managing tasking, schedules, deliverables and customer relations for high-visibility enterprise-wide projects.
- Collaborated with cross-functional teams to design and implement customized solutions for clients in various industries.
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Led successful efforts to obtain necessary certifications, demonstrating compliance with industry regulations and best practices.
- Evaluated emerging technologies for potential integration into existing systems or future projects.
- Optimized team performance by establishing clear communication channels and fostering a collaborative work environment.
- Developed suggestions for technical process improvements to optimize resources.
- Managed implementation of new technological improvements resulting in increased efficiency.
- Spearheaded the adoption of agile methodologies, resulting in faster development cycles and increased adaptability to changing requirements.
- Developed innovative solutions to complex technical problems, resulting in improved system performance.
Technical Director & Lead Consultant
GreenBear Ltd
10.2012 - 12.2018
- Analyzes business processes, reviews process efficiency and adequacy and recommends options for improving a company's operating processes.
- Works closely with Business Units to develop a clear understanding of internal and external operations, use of technologies, systems, etc.;
- Assist Business Units in reviewing usage of technology and identification of opportunities for service improvement both through process change and more effective use of technologies;
- Investigate potential opportunities for new or improved technologies that might assist Business Unit service delivery.
- Report identified technology problems in Business Unit and gaps which need to be monitored and resolved.
- Participate in planning activities of Business Units in areas where technology can help achieve goals and objectives of business plans;
- Help prepare, write and present proposals/reviews as per the Project Management Methodology and Governance Process.
- Provide technical expertise in identifying, evaluating and assisting in the implementation of processes and technologies (COTS, custom developed, etc.) to help solve business issues.
- Create work packages, deliver to appropriate technical resources, and monitor delivery schedule for technical components.
- Participate in phases of IT development life cycle (as needed) using the HRM standard project management methodology;
- Liaise with all stakeholders, including internal support providers, to ensure that they have made all necessary preparations required for transition to new processes and tools;
- Develop strategies for the migration of data from older fat databases to relational databases.
- Oversees the Change Management process in Business units.
- Communicate with IT staff and management regarding Business Unit progress and readiness for changes in technology;
- Coordinate post-implementation and enhancement support services for technology implementations;
- Develop and maintain good working relationships and communications with Business Units and other external organizations;
- Maintain a high level of contact and communications between Business Units and IT department;
- Possess comprehensive understanding of IT SLA's, procedures, standards, and methodologies.
- Provide regular feedback/reports to Business Units, stakeholders, etc. regarding problem resolution, relevant project activities, etc.
- Coordinates a teams of consultants carrying out implementation project.
- Project management oversight
- Evaluated emerging technologies for potential integration into existing systems or future projects.
- Spearheaded the adoption of agile methodologies, resulting in faster development cycles and increased adaptability to changing requirements.
Head of ICT
East African Portland Cement Co. Ltd.
Nairobi, Nairobi Province
01.2003 - 10.2012
- In charge of day to day running of Information & Communication Technology Department.
- Development and actualization of IT strategic Policies in line with emerging ICT technologies.
- Project management, implementation of new systems and of existing.
- To coordinate the selection and evaluation of all ICT Technologies, applications and infrastructure.
- To oversee the acquisition hardware and software.
- Management of Departmental budget.
- Ensuring IT security, upholding of standards and Business Continuity plan.
- Providing leadership to all human resources in the division so as to ensure their continued motivation and growth.
- Working closely with business units to develop, maintain and implement an IT strategy ensuring that IT activities are business led.
- Advising business units on emerging technologies so as to improve operations efficiency and customer service.
- Ensure that installed technology and information technology systems continue to support the business, agreed service levels are attained and identified benefits are achieved at lowest cost.
- Providing leadership to the ICT human resources, training and enhancing a motivated team that would ensure ICT availability to the business.
Senior System Analyst
East African Portland Cement Co. Ltd.
01.1999 - 01.2003
- Systems Design, Configuration, Implementation of all Company Systems.
- Implementation and support of Local Area Network (LAN) and Wide Area Network (WAN).
- Hardware configuration, Installation and maintenance.
- System Security: Protection of all Computer Information Systems from damage, corruption, unauthorized access, Hacking or Fraud.
- Control of all inputs and outputs in and out of Company Information Systems.
- Training and supporting users in running their respective modules.
- Administration and troubleshooting the entire Network.
- Database Administration: Administration of all Company Databases and provision of reports from the Databases to all relevant departments.
Information Communications Technology Manager (ICT Manager)
Royal Credit Ltd.
01.1992 - 01.1999
- Company Overview: (Diners Club - Kenya)
- In charge of day to day running of IT Department.
- Development of Computer Software Applications, Implementation and Support.
- Hardware Acquisition, Installation and Maintenance.
- Setting up and maintenance of Company LAN & WAN.
- User Training and support.
- Troubleshooting.
- Fraud and Security - auditing the systems to ensure that the systems are not compromised.
- (Diners Club - Kenya)
Programmer
Software Application Ltd.
01.1990 - 01.1991
- Development of computer programs for Different clients.
- Supporting Implemented Systems.
- Managing help desk.
- Training Users.
Education
Diploma in Business School
Strathmore Business School
Nairobi07.2009
MBA - Business Administration
Jomo Kenyatta University of Agriculture And Technology
Nairobi11.2007
Bachelors in Business Administration - Business Administration
Newport University
12.2005
Diploma - undefined
Computer Science
Oracle DBA Administrator - undefined
Mercury Institute
Skills
Sales support
Problem-solving
Time management
Team collaboration
Client requirements assessment
Analytical thinking
Quality assurance
Best practices implementation
Team leadership & development
Continuous improvement
Performance tracking
Operations analysis
Business analysis
Job Positions
- Business Systems & Solutions Consultant
- Technical Director
- Lead ICT Consultant
- Head of ICT
- ICT Manager
- Senior Systems Analyst
- Programmer
- ICT Trainer
Ict Leadership
23, Successfully Implemented ERP 22 modules End to End in a manufacturing concern. Also implemented ERP systems in Service industry., Organization culture, Sponsorship and ownership of the project, Project management, Choice of right implementation partners, Change management including the transfer of knowledge, Data mapping and data migration is key to implementation of new systems.
Academic And Professional Qualifications
- Advanced Business Leadership Programme, Strathmore Business School
- Masters in Business Administration (MBA), Jomo Kenyatta University of Agriculture and Technology
- Bachelors in Business Administration, Newport University
- Diploma in Computer Science
- Oracle DBA Administrator, CNC training from Mercury Institute – India
- Microsoft Certified Engineer
- ERP Oracle implementer & Administrator
- System Analyst & System Developer, 25, Iscala, Epicor Implementer
- System Security training, advanced
- Business Intelligence and Scorecard training
- Lotus Notes Administrator
Phone
- Mobile, 0722857177
- Mobile, 0724255434
Profile - Mission
Working in a challenging and competitive environment where I will be involved in implementation of Strategic Solutions which solves human needs.
Timeline
ICT Systems & Processes Consultant
World Bank Group
01.2024 - Current
Business Systems & Solutions Consultant
Earthview Management Ltd
01.2019 - 06.2023
Technical Director & Lead Consultant
GreenBear Ltd
10.2012 - 12.2018
Head of ICT
East African Portland Cement Co. Ltd.
01.2003 - 10.2012
Senior System Analyst
East African Portland Cement Co. Ltd.
01.1999 - 01.2003
Information Communications Technology Manager (ICT Manager)
Royal Credit Ltd.
01.1992 - 01.1999
Programmer
Software Application Ltd.
01.1990 - 01.1991
Diploma - undefined
Computer Science
Oracle DBA Administrator - undefined
Mercury Institute
Diploma in Business School
Strathmore Business School
MBA - Business Administration
Jomo Kenyatta University of Agriculture And Technology
Bachelors in Business Administration - Business Administration
Newport University
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