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Associate Principal Engineer

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Proactive and results-driven IT support professional with extensive hands-on experience in technical support, ERP system administration (Sage X3), cybersecurity, and software/hardware troubleshooting. Expertise in optimizing IT systems to enhance user experience and effectively resolve complex issues. A solid foundation in Information Communication Technology is complemented by industry-recognized certifications. Committed to delivering exceptional customer service while ensuring seamless IT operations across diverse environments.

Results driven professional with expertise in project development, workforce development, IT systems, and technical operations. Skilled at aligning processes with regulatory requirements, implementing innovative solutions, and fostering high-performing teams. Recognized for driving organizational improvement, adapting quickly to changing demands, and leveraging analytical insight with hands-on experience to achieve long-term business goals.

Highly skilled IT Specialist with 6+ years of experience in IT systems, networks, and server technologies. Proven expertise in technical support, troubleshooting, and maintaining IT infrastructure in diverse business environments. Demonstrates strong problem-solving abilities and excellent communication skills for top-tier customer service. Holds industry-recognized certifications in CompTIA, Microsoft, Fortinet, and Cisco.

With 2 years of experience as a Technical Support Engineer, I have developed strong problem-solving abilities, technical expertise, and effective communication skills. I have hands-on experience in server maintenance, basic system administration, and endpoint security. My role also involves IT procurement, vendor coordination, asset verification, and maintaining accurate documentation for IT assets and support activities. I am well-versed in troubleshooting hardware, software, and networking issues, and ensure smooth day-to-day IT operations while maintaining compliance and inventory accuracy.

CHARLES KAREITHI KARIUKI

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IT Intern

Bachelor of Science - Information Technology

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