Track running, camping ,gourmet cooking
CHARLES KANG’ETHE MBUGUA
Hospitality & Logistics
Nairobi, Nairobi Province,30
Work Preference
Summary
Logistics and Operations, Hospitality Management, Education and Training professional experienced in driving efficient service delivery and operational excellence through formulation and implementation of strategic processes and resource management systems. Professional experience includes serving as User Support Trainer at United Nations Support Office Somalia (UNSOS), Hospitality & Logistics Manager at Airport Hotel & Conference Mogadishu, and Hospitality Consultant at Highlands State Technical College, among other roles. Proven experience in coordinating large-scale training and event logistics, managing hospitality operations for high-profile clients, and developing academic programs and practical training resources. Adept at streamlining facility operations, supervising staff performance, and ensuring compliance with institutional and industry standards.
Overview
18
18
years of professional experience
2
2
Languages
Work History
User Support Trainer
United Nations Support Office Somalia (UNSOS)
05.2019 - Current
- Enhanced learning experience by managing conference facilities and ensuring all rooms were equipped with multimedia and IT connections.
- Strengthened operational support by providing technical and administrative assistance for trainers and trainees during online and in-person courses.
- Maintained accurate resource tracking by updating stock records and monitoring usage trends for training equipment and supplies.
- Secured training environments by liaising with UNDSS officials and UN guard units to implement safety protocols at the mission training center.
Hospitality & Logistics Manager
Airport Hotel & Conference AAIA Mogadishu Somalia
10.2017 - 04.2019
- Ensured cost-effective inventory management by supervising procurement and controlling local and international stock movements for conferences and hotel services.
- Enhanced guest satisfaction by managing end-to-end conference and event operations, ensuring service standards were consistently met.
- Maintained compliance and quality standards by enforcing regulations and monitoring adherence across hospitality and logistics functions.
- Improved team performance by training staff in service delivery and basic logistics operations to meet organizational standards.
- Managed logistics budgets and forecasting to achieve cost-effective operations.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Negotiated transportation and logistics contracts to reduce shipping costs.
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Improved inventory accuracy by developing and implementing enhanced control systems.
- Directed shipping and receiving of wide range of products daily.
- Facilitated smooth communication between sales, production, and distribution departments to improve overall workflow efficiency.
- Negotiated favorable terms with carriers, resulting in significant cost savings for the organization without compromising service quality.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Coordinated dispatching of 10 drivers to accomplish daily delivery requirements.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Reduced warehouse storage costs with effective space utilization strategies.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Selected, trained and developed logistics personnel to achieve high-performing teams.
- Efficiently managed budgets, ensuring optimal allocation of resources towards critical projects while minimizing unnecessary expenditures.
- Streamlined logistics processes by implementing efficient inventory management systems.
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Established contingency plans for potential disruptions in the supply chain, ensuring business continuity during unforeseen circumstances.
- Implemented advanced forecasting techniques to anticipate demand fluctuations and optimize inventory levels accordingly.
- Conducted regular analysis of logistics performance metrics, identifying areas for improvement and implementing corrective actions.
- Coordinated with sales and marketing teams to forecast demand and adjust logistics strategies accordingly, avoiding stockouts.
- Strengthened relationships with key stakeholders, ensuring alignment of logistics operations with overall business goals.
- Optimized warehouse layout for increased efficiency in inventory management, leading to smoother operational flow.
- Improved inventory accuracy with introduction of cycle counting program, ensuring stock levels were always up-to-date.
- Enhanced logistics operations visibility with implementation of new tracking system, reducing lost shipments significantly.
- Achieved significant cost reductions by optimizing routes and consolidating shipments, without compromising on delivery timelines.
- Implemented vendor management system that improved supplier reliability and quality of goods received.
- Collaborated with IT department to upgrade logistics software, enhancing functionality and user experience for logistics team.
- Led adoption of sustainable logistics practices, reducing carbon footprint and operational costs.
- Developed contingency plans for logistics operations, minimizing disruptions during unexpected events.
- Managed cross-functional teams to ensure timely delivery of products, maintaining high customer satisfaction levels.
- Facilitated integration of new technologies into logistics operations, keeping company at forefront of industry trends.
- Increased team productivity by leading training sessions on best practices in logistics and supply chain management.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
Hospitality Consultant
Freelance
06.2016 - 10.2018
- Delivered actionable insights by compiling and presenting hospitality information in oral, visual, and written formats to meet client requirements.
- Resolved operational challenges by detecting issues in client businesses and recommending practical solutions for improvement.
- Elevated service standards by suggesting menus suited to diverse hospitality environments and implementing agreed solutions.
- Strengthened workforce capability by training client employees on new procedures and service delivery techniques.
- Created memorable guest experiences through the design of unique hospitality concepts catered specifically towards target demographics.
- Implemented innovative solutions to enhance hotel aesthetics, improving overall guest experience and satisfaction ratings.
- Boosted revenue with targeted marketing strategies and promotions tailored to local events.
- Optimized room layouts for maximum functionality, accommodating varied guest needs across different types of accommodations.
- Managed the recruitment and onboarding process for new employees, ensuring a strong fit with organizational culture and values.
- Enhanced guest satisfaction by implementing personalized services and anticipating client needs.
- Streamlined hotel operations for increased efficiency through staff training and process improvements.
- Oversaw day-to-day operations of 80-room hotel with staff of 20 employees.
Hospitality Consultant
Highlands State Technical College
06.2017 - 09.2017
- Improved departmental readiness by preparing and sourcing syllabi, equipment, and resources for hospitality program setup.
- Enhanced learning experience by developing practical manuals and tutoring students on hospitality techniques and administration .
- Ensured smooth departmental operations by maintaining supporting facilities in good working condition and planning college board meetings.
- Improved academic collaboration by offering cross-training and lecturing support to other departments.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Enhanced guest satisfaction by implementing personalized services and anticipating client needs.
Operations Manager / Lecturer
Nairobi Institute of Business Studies
07.2015 - 06.2016
- Secured strategic partnerships with two major organizations by negotiating collaborations with Intercontinental Hotel Nairobi and Nature Kenya for student experiential programs.
- Enhanced academic quality by delivering theory and practical lectures in hospitality and supporting curriculum development initiatives.
- Maintained operational continuity by supervising teaching and non-teaching staff and ensuring all facilities were in optimal working condition.
- Elevated institutional reputation by marketing programs to stakeholders and identifying courses aligned with market demands hence increasing 50% increase in student enrollments.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Mentored and advised students to explore career pathways based and amplify knowledge, skills and strengths.
- Enhanced student comprehension by utilizing diverse teaching methodologies and techniques.
- Selected and designed lesson plans and curriculum to meet academic objectives.
- Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
- Participated in conferences and professional development opportunities to stay up-to-date with latest trends in field.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Arranged syllabus, developed schedule, and determined reading list for varied courses simultaneously, giving students appropriate time to complete assignments and absorb information.
- Maintained open lines of communication with parents through conferences, email correspondence, and phone calls to provide ongoing updates on student progress.
- Enhanced departmental reputation through publication of scholarly articles in esteemed academic journals.
- Facilitated student-led conferences to encourage ownership of learning and peer-to-peer education.
- Coordinated with industry professionals to offer guest lectures, bridging gap between theoretical knowledge and practical application.
- Developed semester outlines and instructional plans for each class session to comply with stated course objectives.
Ag. Campus Principal
Nairobi Aviation College, Nairobi
03.2015 - 07.2015
- Strengthened curriculum quality by assisting teaching staff in developing, implementing, and modifying instructional materials.
- Maintained accurate student records by overseeing registration, transfers, and cumulative record updates for all enrolled students.
- Secured institutional growth opportunities by linking the college with external organizations for partnerships and development initiatives.
- Enhanced financial accountability by administering the instructional supplies budget and safeguarding institutional resources.
- Collaborated with the Parent-Teacher Association to address parent concerns and foster a supportive community for student success.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Led school improvement efforts by setting clear expectations for staff performance and providing regular feedback on progress towards goals.
- Increased teacher effectiveness through comprehensive coaching, professional development opportunities, and mentorship programs.
- Mentored newly hired educators and provided encouragement and feedback.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Monitored student behavior and enforced discipline policies.
- Championed technology integration in classrooms to increase efficiency in lesson delivery while also preparing students for the digital age.
- Evaluated curriculum materials for alignment with state standards, ensuring consistency across grade levels and subject areas.
- Addressed discipline issues promptly while maintaining fairness; sustaining positive relationships among faculty members.
- Facilitated collaboration between departments to develop interdisciplinary curricula for a more holistic educational experience.
- Established partnerships with local organizations to enhance educational opportunities for students.
Head Of Department and Tutor
Nairobi Aviation College
01.2008 - 07.2015
- Expanded student industry exposure by securing partnerships with leading hotels, enabling students to gain real-time experience and preferred attachment placements.
- Improved practical training standards by pioneering the modernization of the hospitality kitchen and introducing updated food production techniques.
- Promoted student self-reliance by initiating an entrepreneurship program tailored for hospitality students.
- Ensured academic compliance and quality by evaluating student progress, managing departmental records, and preparing menus for practical classes.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
Education
Bachelor of Education - Home Economics
Kenyatta University
Nairobi, Nairobi Province, Kenya04-2006
Diploma - Human Resources
Alison Online
Diploma - Hospitality Management
Alison Online
Diploma - Events Management
Alison Online
Certificate - Food Safety and Hygiene in the Catering Industry
Alison Online
Skills
Ensuring seamless training operations by managing conference facilities, accommodation, and office amenities for mission-critical programs
Maintaining uninterrupted supply chains by coordinating procurement, storage, and issuance of training materials and equipment
Improving operational efficiency by analyzing usage trends of training resources and initiating timely maintenance and stock replenishment
Enhancing security and compliance by liaising with security units and monitoring facility access for safe training environments
Motivational techniques
Training delivery
Task delegation
Feedback delivery
Team leadership and supervision
Accomplishments
- As User Support Trainer with United Nations Support Office Somalia (UNSOS), have improved training efficiency by 30% by coordinating logistics for over 500 police and military personnel during mission-critical programs.
- Reduced operational downtime by 25% by managing maintenance requests and signing off on completed works for conference and training facilities.
- As Hospitality & Logistics Manager with Airport Hotel & Conference Mia Mogadishu Somalia, delivered exceptional event success by planning and executing catering for more than 1,000 guests over two days during the UNDP Charcoal Conference at AAIA Hangar.
- Improved operational efficiency by 20% by organizing and coordinating hotel logistics and communication systems for daily operations.
- As Operations Manager | Lecturer with Nairobi Institute of Business Studies, expanded student engagement by 40% by launching internal broadcast platforms NIBS FM and NIBS TV which enriched course delivery and communication.
- Improved practical training capacity by 50% by setting up a modern hospitality kitchen and designing a new practical manual for hands-on learning.
- As Ag. Campus Principal with Nairobi Aviation College, improved academic coordination for 12 departments by holding regular meetings with heads of departments to align programs with current trends.
- Enhanced student engagement for over 1,500 learners by organizing curricular and extracurricular activities and coordinating staff participation.
Interests
Timeline
User Support Trainer
United Nations Support Office Somalia (UNSOS)
05.2019 - Current
Hospitality & Logistics Manager
Airport Hotel & Conference AAIA Mogadishu Somalia
10.2017 - 04.2019
Hospitality Consultant
Highlands State Technical College
06.2017 - 09.2017
Hospitality Consultant
Freelance
06.2016 - 10.2018
Operations Manager / Lecturer
Nairobi Institute of Business Studies
07.2015 - 06.2016
Ag. Campus Principal
Nairobi Aviation College, Nairobi
03.2015 - 07.2015
Head Of Department and Tutor
Nairobi Aviation College
01.2008 - 07.2015
Bachelor of Education - Home Economics
Kenyatta University
Diploma - Human Resources
Alison Online
Diploma - Hospitality Management
Alison Online
Diploma - Events Management
Alison Online
Certificate - Food Safety and Hygiene in the Catering Industry
Alison Online
AWARDS AND HONORS
Best Tutor in Front Office Operations and Administration – 2008, Certificate in Emergency Rescue Services, Certified Fire Marsha
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
OTHER RELEVANT EXPERIENCES
- Nairobi Aviation College, Nairobi Acting Campus Principal, March 2015 – July 2015
- Nairobi Institute of Business Studies, Nairobi Temporary Lecturer – Hotel and Tourism Department, May 2015 – June 2015
- Nairobi Aviation College, Nairobi Curriculum Harmonization Coordinator, January 2012 – February 2015
- Aga Khan High School (Nairobi), Nairobi Temporary Teacher, May 2011 – June 2011
- Aga Khan Academy (Nairobi), Nairobi Part-Time Teacher and Instructor – Chef’s Club, May 2008 – May 2011
- The Tamarind Restaurant, Nairobi Apprentice Chef, June 2007 – June 2008
Quote
Judge a man by his questions rather than his answers.
Voltaire
Software
Ms 365
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)