Charles Ghati
Isebania, Kuria West
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Technical Support Engineer
Techlink Limited
Westlands, Nairobi
01.2024 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Social Media Strategist
DS Radio
02.2023 - 04.2023
- Develop, implement and manage social media strategy
- Done most important social media KPIs
- Optimized social media profiles for SEO, driving organic traffic to company website.
- Ensured compliance with industry regulations, maintaining a positive online reputation for the organization.
- Produced visually appealing graphics optimized for each platform''s dimensions and specifications.
- Increased audience engagement with innovative content and consistent posting schedules.
- A-B tested ad campaigns to optimize performance and drive improved ROI.
Data Management Analyst
Ministry Of Lands
Upperhill, Nairobi
02.2020 - 08.2022
- Designing and implementing ETL packages to pull data into data warehouses
- Expanding self-service BI capabilities to empower users across all teams
- Identifying data gaps and designing pipelines to bring in data from sources systems
- Cleaning and consolidating data from various department into a single central database and addressing discrepancies
- Digitizing various documents and map types as well as land parcel registration processes.
- Collaborated with cross-functional teams to ensure seamless integration of data management systems across departments.
- Received and processed contract data requirements list (CDRL) deliverables and associated documentation.
IT Support
Computech LTD
02.2018 - 12.2019
- Providung technical assistant with computer hardware and software
- Perform hardware and software installations, congurations and updates as needed
- Create and maintain tips and tricks solution for online database and website
- Resolve technical issues in a timely manner using available resources within the company
- Log bugs and enhancement requests.
Education
HP service qualification
HP
01.2018
B.A(Anthropology)
University Of Nairobi
01.2018
Skills
- Customer service
- IT operations
- Helpdesk Support
- Technical support
- Creativity
- Application support
- Technical Documentation
- Issue Research
- Network Administration
- Equipment Repair
Accomplishments
- Collaborated with team of Ministry of Lands and Physical Planning(Joint National Mapping) in the development of Ardhisasa.
Languages
English and Swahili
Field Of Interest
ICT, Data science and Customer service.
Personal Information
Nationality: Kenyan
References
- Vallency Annam Karera, Admin, +254 712 282154
- Kelly Jacquiline Okoth, Customer service assistant, +254 132 05163, kokoth@mua.co.ke
- Newton Mbae, Electric engineer, +254 24 701439, newtinkimandi@gmail.com
Hobbies and Interests
- Watching movies
- Learning new skills
Timeline
Technical Support Engineer
Techlink Limited
01.2024 - Current
Social Media Strategist
DS Radio
02.2023 - 04.2023
Data Management Analyst
Ministry Of Lands
02.2020 - 08.2022
IT Support
Computech LTD
02.2018 - 12.2019
HP service qualification
HP
B.A(Anthropology)
University Of Nairobi